Customer Service Assistant Manager
Resume:
LANICKA SMITH
S U MMARY
Dynamic professional with a proven track record at DTLR, excelling in customer service and classroom management. Adept at technology integration and lesson planning, I foster student engagement and critical thinking. Recognized for developing effective strategies that enhance learning outcomes and streamline operations, ensuring compliance with safety regulations and company policies. Detail-oriented professional well-known for promoting positive environments for learners. Reliable and dedicated with excellent interpersonal skills. Expert in various subjects and multiple teaching methods.
E X P E R I E N C E
Instructor
FIORLLC Chicago, IL October 2018 - Current
Driver
Lyft Chicago, IL June 2024 - March 2025
Assistant Manager
DTLR Chicago, IL February 2015 - August 2018
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Developed and implemented lesson plans to instruct students on the principles of mathematics, science, and English.
Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.
Provided individualized instruction to students to improve their academic performance.
Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
Encouraged students' critical thinking skills by facilitating classroom discussions. Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
Provided feedback on student assignments such as essays, research papers or lab reports.
Reported any incidents involving the truck or its cargo to management immediately.
Utilized GPS navigation systems to plan efficient routes for deliveries. Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
Managed time efficiently when making multiple stops along designated routes. Participated in training sessions regarding safe driving practices and defensive driving techniques.
Loaded and unloaded goods from truck using hand-trucks or pallet jacks. Managed customer service inquiries and complaints in a timely manner. Collaborated with management on developing strategic plans for achieving business goals.
Ensured compliance with safety regulations and company policies. S K I L L S
Technology Integration
Attendance monitoring
Learning skills development
Class Instruction
Classroom Management
Public Speaking
Route Planning
Student Records Management
Roadside safety knowledge
State driving requirements
Vehicle Maintenance
Basic vehicle safety
Skill Development
Lesson planning
Customer service
Classroom management
Collaborative team player
Strong communication skills
C O N T A C T
****************@*****.***
Chicago, IL 60616
E D U C A T I O N
Bachelor Degree
Physical Education
Bethel University, Mckenzie, TN
June 2011
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Monitored employee attendance records, timekeeping, and payroll information. Developed a system for tracking inventory and ordering supplies as needed. Maintained up-to-date knowledge of company products and services.
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