Customer Service Food

YOLANDA DAVIS

**** ***** **, *********, ** ***** US 470-***-**** ******************@*****.***

Experienced food service professional with over 10 years in fast past dining environment and institutional food setting, including 3 years in supervisory roles. Proven ability to lead teams, ensure compliance with health regulations, manage inventory, and deliver exceptional customer service. Skilled in staff training and operational efficiency. Supply replenishment

Supervision

High-volume dining

Inspection skills

Communications

Safe handling procedures

Customer service

Menu planning

First Aid/CPR

Customer satisfaction

Creative problem solving

Customer needs assessment

Conflict and dispute resolution

Team Leadership

Time management skills

Excellent with kids

Quick learner

Cash handling

Food safety

Meal prep

Business Management - Associate of Arts 1998

Community College of Allegheny County Monroeville, PA Diploma - High School 1996

Duquesne High School Duquesne, PA

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

Supervisor\ Cook January, 2019 to Present

Aladdin Food Management/ Elior Atlanta, GA

Supervised team of 10 +staff in high-volume dining establishment Improved overall productivity and efficiency by training staff Effectively communicated with kitchen staff about customer allergies, dietary requirements, and other special requests. Repaired food service equipment to make it more effective in emergency situations. Collaborate with management to improve menu planning and work flow efficiency Train and evaluate staff performance

Promoted to lead role due to excellent performance Cook February, 2017 to January, 2019

Briarwood Health Center Tucker, GA

Maintained a high level of consistency and accuracy when preparing identical dishes multiple times in one shift. Kept stations stocked and ready to use to maximize productivity. Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw foods. Prepared and served a variety of dishes to the community's residents. Deciding on the amount of food to cook and the size of the portions Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen. Any new recipes or food preparation techniques were quickly picked up by me. Food Service Coordinator September, 2013 to February, 2017 Newton County School Nutrition Covington, GA

In charge of balancing cash registers, reconciling transactions, and depositing the establishment's earnings to the bank each Day

Was in charge of overseeing food preparation and ensuring that safety protocols were followed. Inspired employees to work at their highest levels of efficiency and quality. Increased quality assurance by performing frequent line checks. Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis. Maintained high food quality standards by reviewing shipments, overseeing preparation, and monitoring food safety. WORK HISTORY

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