Information Technology Data Center
Resume:
Robert Morrello
***********@*****.***
Summary
Visionary IT executive with extensive experience in global technology leadership, infrastructure transformation, and business-driven IT strategies. Expertise in managing multi-million-dollar budgets, leading high-performing teams, and executing cost-effective technology solutions. Adept at bridging the gap between technology and business, optimizing processes, and driving innovation to achieve operational excellence.
Specialties
- IT Infrastructure and Cloud Transformations - AI and Data Center Modernization
- Global Technology Strategy and Roadmaps - KPI Development and Business Metrics
- Cost Optimization and Budget Management - Security, Compliance and Risk Mitigation
- Outsourcing and Vendor Management - Contract Negotiations (NDAs, MSAs, Licensing)
- Mergers and Acquisitions integrations
Experience
Global Information Technology Director Ernst & Young (EY) Dec 2017 – Present
- Led global IT teams and product managers and managed service vendors to drive enterprise-wide technology initiatives.
- Spearheaded the transition of product management teams to managed services providers in under a year.
- Oversaw multi-million-dollar budgets, ensuring fiscal year-end balance and cost optimization.
- Directed global data center infrastructure builds, cloud conversions, and AI integration projects.
- Successfully replaced legacy systems with enterprise-level, cost-effective solutions.
- Negotiated contracts, including NDAs, MSAs, and outsourcing agreements, optimizing vendor relationships.
Global Director, Central Support IPC Systems, Inc. Jan 2017 – Dec 2017
- Led a customer-facing global support team servicing top-tier financial clients, including Bank of America, Goldman Sachs, and JP Morgan Chase, etc.
- Responsible for directing several managers with over 50 staff members globally and escalated support verticals for the company’s flagship product line.
- Developed a 24x7 cloud support strategy, optimizing incident management and KPI-driven performance tracking.
- Championed a shift from tiered support to a collaborative swarming model, improving resolution times.
- Appointed operations lead in the company’s Unigy 360 cloud offering.
- Board member of the Continual Improvement Council and Change Advisory Board.
Global Director, L2/L3 Support IPC Systems, Inc. Aug 2016 – Jan 2017
- Directed managers and technical teams, ensuring seamless global support for flagship products.
- Led the integration of M&A support teams, aligning processes and efficiency strategies.
- Implemented a fast-track escalation method to expedite issue resolution for high-priority clients.
- Introduced DevOps shift left strategies to enhance collaboration between support and engineering teams.
Director, North America Central Support IPC Systems, Inc. Mar 2015 – Aug 2016
- Established a global “follow-the-sun” support model to provide round-the-clock services.
- Responsible for directing several managers for compliance, Central America \ Latin America services, and escalated support verticals for the company’s flagship product line on a global scale.
- Implemented Lean principles to enhance efficiency, improve customer satisfaction, and streamline operations.
- Developed KPI metrics for performance tracking, trend analysis, and continuous improvement.
- Rebuilt a high-turnover department into a respected, high-performing team.
Director of Network Services Tiffany & Co. Sep 2013 – Nov 2014
- Led a team of engineers across operations, voice, video, and security disciplines.
- Implemented a five-year roadmap for global store deployments, leveraging virtualization services for firewall, content filtering, bandwidth optimization, and wi-fi while simplifying PCI designs.
- Upgraded the metropolitan voice system for over 5,000 endpoints across corporate and retail locations.
- Automated store location connectivity services using cloud-based solutions.
- Standardized ITIL best practices and centralized Cisco maintenance contracts globally.
- Delivered a successful disaster recovery/business continuity plan.
- Introduced ITIL best practice processes to the global infrastructure organization under Service-Now.
Director of Data Networking Quest Diagnostics Mar 2005 – Sep 2013
- Aligned IT strategy with business objectives, driving technological innovation.
- Responsible for team leaders and engineering professionals with discipline in operations, video, voice, security, compliance, software management and client connectivity.
- Led enterprise-wide video deployment, enabling seamless executive companywide communication.
- Spearheaded many technological advances including Wi-Fi, BYOD, unified communications (MS Lync), data center and inter-company communications.
- Created the Information Technology Manager’s Council. This council’s charter was to enhance collaboration across each of the Information Technology disciplines.
- Managed global outsourcing initiatives, optimizing cost and efficiency.
Other achievements:
Cloud Computing (VPC, IPC, AWS), Health Commerce Systems, VMWare, Unified Communications (MS Lync), Global Server Load Balancing, IPV6, Network Security Initiatives, SIP, IP Video Conferencing, Multiple Data Centers, IP Broadcast Television, Branches / Wide Area Accelerator Optimization, Merger and Acquisition Integrations, Disaster Recovery / Business Continuity, Extranet Services, Internet / Firewall / VPN Migrations, Replacements and Services, Desktop Video Conferencing, Security Audits (SOX, HIPAA, ICE, HI-TECH, PCI, SAS70), Wireless Infrastructure including self-service guest access, Optical Telecommunications
Vice President, Network Engineering Lehman Brothers Sep 2001 – Mar 2005
- Oversaw global network engineering for a high-stakes financial environment.
- Managed post-9/11 business continuity and disaster recovery initiatives.
- Managed the Sarbanes-Oxley compliance project to ensure mandated security measures were instituted.
- Chaired and involved in numerous committees (Global Standards and Documentation, Change Management, Technology Strategy, Process Improvement).
- Led multiple cost-saving projects, delivering multi-million-dollar efficiencies.
- Directed vendor relationships and contract negotiations with major industry partners.
Other achievements:
IP Telephony / VoIP, E-Commerce Systems, Global Server Load Balancing, Network Security Initiatives, IP Video Conferencing, Multiple Data Centers, IP Broadcast Television, Branches / WAN Optimization, Merger and Acquisition Integrations, Disaster Recovery / Business Continuity, Electronic Communication Networks (ECN’s), Extranet Services, Internet / Firewall / VPN Services, Desktop Video Conferencing, Telecommunication Auditing, Market Data, Wireless Infrastructure, Optical Networking (DWDM, CWDM)
Vice President, Network Implementation Lehman Brothers Sep 2000 – Sep 2001
- Led a team of project managers and engineers responsible for global network upgrades and operational support.
- Managed critical network implementations at the World Financial and World Trade Centers.
- Migrated legacy networks to a high-speed dark fiber infrastructure.
Education
American Research Group – Project Management & Advanced Project Management
Caldwell College – Business Administration (Major), Computer Science (Minor)
280 Group – Optimal Product Management and Product Marketing
Microsoft – Microsoft Azure Fundamentals Certification
HP Education Services – ITIL v3 Certification
Oracle University – Introduction to Oracle Certification
Project Management Institute – Project Management Professional Certification
Professional Memberships
Institute of Electrical and Electronics Engineers (IEEE)
Network and Systems Professionals Association (NaSPA)
Biltmore Who's Who Among Executives and Professionals
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