A Daily Guest Services
Resume:
Luis Páez Gaitán
Objective
Experience
Email ******@*****.***
Phone +1-954-***-****
To secure a desire position, in a new challenging and goal oriented environment, where I will be able to use my work experience and skills developed during last several years, to both, my employer and personal benefit. Asst. Shore Excursions Manager
Viking Cruises
Basel, Switzerland
February-2018 - September-2018
Held daily team meetings to evaluate/discuss current day performance and challenges encountered.
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• Daily planning of the upcoming dispatches.
Work very close with our tour operators to guarantee an optimal execution of the tour program.
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In charge of setting up all the procedures, logistics, guest manifests and execution of the guests disembarkation in a cruise basis.
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• Prepare and host tour/port talks, in a daily basis .
• Tour blocks management of current and upcoming voyages. Asst. Shore Excursions Manager
HAL - Hollan American Lines
Seattle, WA
September-2013 - November-2017
Achieve or exceed Shore Excursion revenue and cost of sales objectives per established targets.
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Achieve or exceed guest quality standards and ratings for Shore Excursions consistent with department and company goals.
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Possess and share knowledge of established tour program. Monitor, escort tours and provide feedback on a daily basis.
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Assist with the operation of the Shore Excursion Office, including sales, service, training new team members, production of guest order form, promotions and advertising material, office hours and maintenance of office equipment.
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Destinations Asst. Manager
Prestige Cruise Holdings Inc
Miami, FL
March-2010 - October-2012
Provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements.
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Implement and maintain guidelines and procedures set out by the company.
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Performing dispatches in a high paced environment delivering exceptional guest services while showing leadership with efficiency and style.
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Making announcements front of large crowds to ensure efficient crowd management within the companys guideline guest satisfaction policy.
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Education
Skills
Languages
Involve in tour inspections to assure the highest quality that meets companys standards to assure service beyond and above expectations.
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Shore Excursion Staff
Celebrity Cruise Lines
Miami, FL.
March-2003 - February-2008
Performing dispatches in a high paced environment delivering exceptional guest services while showing leadership with efficiency and style.
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Making announcements front of large crowds to ensure efficient crowd management within the guideline of Celebrity guest satisfaction policy.
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Involved in tour inspections to assure the highest quality that meets Celebrity standards to assure services beyond and above the expectations.
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Corporate Trainer
Carnival Cruise Lines
Miami, Florida. USA
June-2000 - November-2002
In charge of the CTC Center providing educational and safety information for the crew on board as well as scheduling and familiarization vessel training for the returning new crew members.
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Conducted classes for learning purposes for the crewmembers to improve their computer and language skills.
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In charge of organizing various recreational activities for the crew such as crew bingo, special events, parties, birth days etc.
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Informatic Administration
(Business)
Technical College IDEAS
Bogotá, Colombia.
1993
Computer Literate, Public Speaker, Able Seaman, Costumer service & Hospitality strategies Spanish
Mother Tongue
English
Advance
French
Beginer
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