Human Resources

Heather M. Wilkie

*** **** *** ****** #***, Virginia Beach, VA 23451

757-***-**** **********@*****.***

EXECUTIVE SUMMARY

Twenty two+ years of professional experience working in the Human Resources field gaining exposure in several different industries by working as an HR Contractor & HRBP with a focus in benefits administration, compensation, and payroll. Highly motivated with excellent communication and organizational skills. Working knowledge and experience in Microsoft Office, ADP, Kronos, Peoplesoft, Oracle, Deltek, Costpoint, Ceridian, Siebel 6 / 7.5 and other HRIS systems.

PROFESSIONAL EXPERIENCE

Confidential, Virginia Beach, VA

Director of Payroll and Benefits 2025- Current

● Handle benefit plans, questions

● Manage the leave process

● Process garnishments and liens

● Participate with implementing a new Payroll system

Tidewater Fleet Supply, Norfolk, VA

Human Resources Business Partner 2024- 2025

● Handled benefit plans, questions

● Processed bi-weekly payroll

● Handled the quarterly bonus plan

● Handled employee relations issues

● Recruitment for non-exempt and exempt positions

RX2Solutions, The Emmes Company, Remote

Benefits Specialist (Contract) 2022- 2024

● Handled benefits for 1700+ employees

● Paid and reconciled monthly invoices for all benefit plans

● Successfully handled 3 Open Enrollments

● Handled the tuition reimbursement process

● Executed uploads for the Global Wellness program

ADP, Norfolk, VA 2021- 2022

HR Implementation Specialist (Contract)

●Handled payroll implementation for various clients

●Set up new clients in the system

●Handled payroll processing and errors for clients

S.L. Nusbaum Realty Co, Norfolk, VA 2020- 2021

HR Consultant (Temporary contract)

●Handled HR issues

●Processed Unemployment Claims

●Reported as necessary

Framing Success, Virginia Beach, VA 2016- 2019

HR Manager (Position eliminated)

●Processed weekly payroll

●Handled benefits administration / open enrollment

●Managed employee relations

●Verified pay scales

●Conducted FLSA audit

●Paid quarterly commission payment

●Implemented salary scales

●Led employee engagement, reviews, relation issues

●Planned and organize special events as needed

Planate Management, Virginia Beach, VA (Remote) 2014- 2016

HR Director

●Led recruitment for Government contract positions

●Scheduled / ran weekly call with remote offices

●Led a team of 4 recruiters located in Asia

The Miller Group, Virginia Beach, VA 2013- 2014

Human Resources Manager

●Processed multi-company weekly and monthly payroll; Processed taxes

●Handled the benefit program including open enrollment, new hires, fairs

●Recruited for various exempt and non-exempt positions

●Conducted orientation, in-bounding of all employees ( Records, file maintenance)

●Handled employee relations issues, terminations, write-ups

Various Clients, Virginia Beach, VA 2011- 2013

Human Resources Consultant ( Clark Nexsen, Flexible Benefit Administrators)

●Handled all points of benefits management for 125+ clients

●Processed all open enrollment materials, plan documents

●Presented benefit presentations, attended fairs, etc.

●Wrote plan designs

●Performed Discrimination Tests and prepared 5500 tests

KIS, Virginia Beach, VA 2009- 2010

Human Resources Generalist- Company bought out (Lay Off)

●Handled payroll processing using ADP, Deltek, and CostPoint systems

●Recruitment for parent company plus acquisitions

●Processed new hires / Onboarding

●Completed salary scales and benchmarking

●Managed the company benefit process

Don Richard & Associates, Virginia Beach, VA 2007-2009

Human Resource Contractor

●Performed HR functions for two (2) Don Richard & Associates clients in the construction industry

●Was responsible for HR functions & Office Management at each assignment

●Other duties as assigned

Top Echelon, The HR Source, Willmott & Associates, Northern Virginia 2004-2007

Human Resources Contractor

●Worked for Government, Non Profit, and IT clients in Northern Virginia area

●Employee benefit plans, open enrollment

●Supervised staff up to 4 employees

●Served as first point of contact on all HR matters including employee relations, employee investigations, performance plans

●Processed multi-state payroll through ADP and ran associated reports

●Assisted in the merging and creation of benefit programs, policies, and procedures

●Handled scheduling and recruitment of candidates

●Assured compliance in all Federal and State laws and regulations

●Handled immigration issues / staffing

●Processed / reconciled invoices and balanced ledgers

●Maintained the HRIS systems and data integrity

AOL, Dulles, VA 2003 – 2004

Human Resources Specialist

●Handled high call volume of AOL/TW employee calls/emails regarding benefits, stock, 401K, payroll, and employee relations

●Researched and worked with various departments (payroll, IT, etc.) to resolve issues

●Conducted benefit fairs at various locations

●Provided customer service and benefits to 20,000+ employees.

Advanced Management Technology, Inc. Arlington, VA 2001 – 2003

Human Resources Generalist

●Maintained the HRIS and all personnel records

●Conducted new employee orientations

●Handled processing of H1B visas

●Assisted in the exit interview process and employee relations issues

●Monitored the performance appraisal and tuition reimbursement processes

●Managed the company benefit process

●Processed Payroll, administration, and reports associated with payroll in Liberty’s Pay America, ADP, and Kronos

●Ensured payments of company insurance and 401K

EDUCATION

Virginia Tech, Blacksburg, VA

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