Data Entry Customer Support
Resume:
Sales professional with extensive
experience in customer support and
order processing at ADT Security
Services. Proven track record of driving
sales growth and improving customer
satisfaction through effective
communication and problem-solving
skills. Proficient in operating POS
systems and committed to delivering
exceptional service in retail settings.
Strong organizational and time
management abilities, focusing on
efficient inventory management and
enhancing customer experiences.
Sales and customer support
Order processing and transaction
management
Cash management and financial
oversight
Catering and food services
Data entry and quality assurance
Entrepreneurship and business
development
Event planning and management
Food safety and preparation
Hospitality
Mentoring and staff training
Merchandising and product
promotion
Microsoft Office proficiency
Point of sale (POS) systems
Profit and loss analysis
Retail sales strategies
Protective services and security
monitoring
Prometric
Receptionist Staten Island, NY 04/2025 to Current Provided administrative support for senior management personnel.
Provided general administrative support to office staff. Performed administrative duties such as record keeping. Administrative/data entry
Scheduled and confirmed appointments.
GoPuff
Operations Associate Brooklyn Park, NY 03/2025 to Current
Investigated root causes of errors or delays in order fulfillment processes and recommended solutions.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making. Updated and maintained databases with current information. Worked effectively in team environments to make the workplace more productive.
Worked with cross-functional teams to achieve goals. Etsy Shop
Sales Assistant Manhattan, NY 06/2024 to Current Used point-of-sale systems to track inventory levels and properly restock shelves.
Handled returns and exchanges according to company policies.
Ticketed, arranged and displayed merchandise to promote sales.
Assisted in creating displays to promote products. Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
Processed orders accurately and efficiently using a POS system.
Utilized CRM systems to track customer interactions and sales opportunities.
Met with customers to offer assistance with selecting Jude
Louis
************@*****.***
Queens Village, NY 11429
Personal Summary
Skills
Work History
JL
Time management and prioritization
Typing and data formatting skills
Upselling techniques and customer
satisfaction strategies
Team leadership and problem solving
Bachelor of Arts
Full Sail University
Winter Park, FL,
Music Composition, Expected in
06/2027
Diploma
Oxford Home Based Studies
Hotel Management, 08/2024
Graduate Certificate
Western Morrissette Institute For
Entrepreneurship
Entrepreneurial Process Studies,
03/2023
High School Diploma
high school
North Miami Beach, FL,
National American Studies, 06/2019
I didn't really do much but knowing I
am consistent person and always make
sure I ace whatever I'm doing I am
quite a fast learner and I adapt to new
environments McDonald was my first
job got the hang of it pretty fast and
later on got other jobs which I was
more of an expertise and noticed my
potential and actively trying to
improve in my career
Food Handler Certification
Learn2Serve on Premises Alcohol
Seller
The Founder's Journey: An
Entrepreneurial Process
Warehouse associates
Flight attendant
Pharmacy Assistant
Private Detective
merchandise, finding accessories and completing purchases. Remotely
Data Campbell, CA 01/2024 to Current
Performed data entry into databases for tracking purposes. Developed processes for streamlining data entry tasks. Ensured accurate data entry into computer systems. Performed data entry into electronic filing systems. Assisted with filing, scanning, and data entry tasks. Verified accuracy of data entry into system.
Completed data entry tasks accurately and quickly. Perform data entry and maintain billing records.
Performed data entry tasks as required.
Performed data entry tasks accurately within specified timeframes.
UTest
Tester Miami, FL 01/2022 to Current
Analyzed user requirements and specifications to create relevant and effective test scenarios.
Conducted testing of software and systems to ensure quality and reliability.
Operated a variety of machinery and tools safely and efficiently.
Utilized various software and tools to streamline processes and optimize performance.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Provided training and mentorship to junior testers on testing techniques and best practices.
Performed exploratory testing to identify defects in the application or system under test.
Conducted comprehensive manual testing on software applications to identify bugs and improve functionality. Maintained and updated test documentation, including test plans and test reports.
Read blueprints and manuals to determine test procedures or adjustment methods.
Collaborated with developers to resolve technical issues in a timely manner.
Pollo Tropical
Line Worker North Miami Beach, United States 02/2021 to Current
Well I the food not cook it but put all the toppings then bag up them up put the tag in there when they come pick it up ask for the name then give it to the person
Like Uber eats postmate Door Dash
Attended regular training sessions to increase machine Education
Certifications
Medical Receptionist
Facility Management
Health Social Care
Close Protection
Security Management
operating skills.
Labeled finished products with appropriate information such as serial numbers or barcodes.
WIS International Services
Merchandise Associate Newark, NJ 02/2025 to 02/2025 Constructed aisle displays and arranged end caps to promote specific products.
Implemented loss prevention measures such as restocking high-value items behind counters when necessary.
Kept work areas professional, organized and clean. Organized and located inventory, updating store spreadsheets to reflect statistical data.
Scanned shelves and product cases for expired stock to discard outdated items.
wine
Warehousing Westbury, NY 12/2024 to 02/2025
Planned and implemented efficient warehousing systems for incoming and outgoing goods.
Used smartphones and handheld devices to sort, scan and prepare orders.
Sorted and categorized items according to size, type, and condition.
MPOWER
Consultant Jamaica, NY 08/2024 to 10/2024
Conducted site assessments to determine suitability for solar panels.
Feed the Children
Team Leader Miami, FL 03/2022 to 11/2023
Facilitated financial aid campaigns aimed at third world countries.
Boucher Brothers
Beach Attendant United States 04/2021 to 06/2023 Adjusting the umbrellas bring towels making sure everyone satisfied
Collected and stored umbrella and beach equipment at end of day.
Inspected equipment such as rafts, boats. for safety compliance before renting them out to customers.
Handed out fliers and announced information to patrons to generate interest in new attractions and rides.
Provided towels, chairs, umbrellas, and other items to beach gears upon request.
Assisted with customer requests and answered questions to improve satisfactory
Vagabond hotel miami
Front Desk Receptionist Miami, FL 10/2022 to 05/2023 Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Collated, bound and stored computer-generated reports. Maintained client accounts by obtaining, recording and updating personal and financial information.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Received incoming calls and coordinated with staff to fulfill customer requests.
Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner. Pollo Tropical
Team Leader Miami, United States 01/2022 to 02/2022 Created plans to propose solutions to problems related to efficiency, costs or profits.
Analyzed company's expenditures and developed financial models.
Oversaw training and development programs to enhance team skills and knowledge.
Provided coaching and feedback on employee performance, encouraging professional development.
Identified needs of customers promptly and efficiently. Analyzed key performance indicators to identify effective strategies.
Implemented strategic plans to enhance team performance and productivity.
ADT Security Services
Sales Agent/Supervisor Hallandale Beach, United States 03/2021 to 05/2021
Developed and significantly grew assigned territory using strong engagement and marketing skills.
Resolved escalated customer complaints in a timely manner by providing appropriate solutions or alternatives. Gained market share in new sales performance through aggressive team training.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently. Boucher Brothers
Expo/Food Runner/server Miami Beach, United States 12/2020 to 01/2021
Food and drink runner also bringing the or drink to the guest on the beach
Resolved customer complaints quickly and efficiently while adhering to company policies.
Communicated with chefs regarding potential menu changes or specials for the day.
Maintained cleanliness and organization of serving stations and dining areas.
Stocked displays with new and transferred merchandise. Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations. McDonald
Cashier North Miami Beach, United States 01/2020 to 12/2020
With one year of experience assisting customers settings with speedy order processing
Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems
Skillfully boost sales by explaining current promotions, relating to customers and building rapport
United States
other,other,true,other
English:
Full Professional
French:
Full Professional
Haitian Creole:
Professional
Spanish:
Limited
Work Authorization - Authorized Countries
Education
Languages
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