Data Entry Office Assistant

Kathleen (Kathy) Archibald

Philadelphia PA *****

Cell Phone # 215-***-****

Objective:

To seek challenging positions in Administration, Customer service, Distribution, Data Entry and office assistant.

Computer experience

1. MS Office / 365: Word, Excel, Outlook, Power Point

2. QuickBooks

3. notes

4. Mas 90/200

5. Oracle

6. ACT

7. HEES

8. AS400

Metals USA/ Reliance

Jan. 2023 to June 2024 -

• Handled all billing - configured all freight costs for delivery of steel.

• Created spreadsheets sorted information for our multi-million-dollar customers when deliveries would be made of their steel and any delays

• Created procedures so the warehouse and the office could work more productively.

• I worked with 12 of our sales team members and all their customers from our other branches and sister companies.

• I created spreadsheets for our sales team and when their steel would be shipping and any delays.

• The sales team would have me check the inventory dollar amount monthly.

• I would check stock certain steel and have them brought down from our Mills.

• Managed incoming mail and phone calls.

• Answered 50 – 60 e mails a day regarding orders and inventory.

• Getting proof of delivery for payment.

• I also emailed out government issued documents before delivery to customers for government audits

Big League Constructionists Services LLC 6/2016 to 10/2021

Office Manager / Accounts Payable / Lead Customer Services

● Handled the day-to-day responsibilities (e mailing, phone calls and filing)

● Invoicing all work completed

● Scheduling employees for jobs

● Monitoring jobs, driving to work sites to check progress on work done and on time.

● set up weekly meetings with project managers and customers to make sure all customers' concerns were addressed.

● Ordered Materials

.

Ardex Labs Inc. 8/09 to 1/15

Logistics Manager / Sales Support/ Lead Cust. Svc. Rep. / Admin

● Supported 33 Salesmen and their requests/ I was not a salesman I was just their support from our main office.

● Handle all logistics

● Order entry of 55-gallon drum orders and distributor orders.

● Entered pricing and invoiced all orders for Distributors, 5-gallon drums orders and UPS orders

● Tracked all distributor orders

● Handling all billing disputes / Credits / Collections/ payments

● Entered stock orders daily for our sales team.

● Researched and resolved customer issues with orders.

● I would investigate and find customers who did not pay their invoices.

DII Attachments / Formally Ingersoll Rand/ 1/2006 to 2/2009

Logistics Manager/ Lead Customer Rep / Assistant Manager

● Lead customer services representative for over 200 dealers in the US, Europe & Puerto Rico.

● Handling all purchase orders and customers’ orders

● Oversaw all shipments in and out of our facility by air or sea

● Handled up to 10 air freights per week and 6-7 sea containers per month

● Worked with the company’s broker to ensure all shipments were done in a timely manner

● Prepared all customs documents

● Participated in special projects to make sure international manufacturers were filling out the documents correctly for US Customs

● Implemented new procedures for my division. Tarmac was a new division that Ingersoll Rand bought from Tarmac. I worked closely with the Vice President of my division to make sure procedures were followed by everyone that worked in my division.

● I also made sure all 200 dealers were emailed with the new procedures.

● Tracked all orders from all vendors domestic & international

● Handled all claims due to lost parts by UPS and other freight companies. Made sure we received payment.

● Ordered parts from vendors and made sure they were paid on time

● Handled over 70 calls per day from customers & vendors

● Picked and packed orders when short staffed

● Designed & implemented the filling system for the Tarmac division

● Helped customers find parts in the diagrams of all the Tarmac Hammers.

In any position I’ll always work in a professional manner. I work great with people, customers, vendors, distributors and US customs. I get the job done in a professional manner in any circumstance. I love challenges!

Graduated in 1996 from George Washington High School

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