Customer Service General Manager
Resume:
Misty Sheffield
*** **** **** **, ********, FL. *3801
**************@*****.***
Experienced and results-driven restaurant manager with a proven track record of success in the food service industry. Skilled in all aspects of restaurant operations, including staff management, budgeting and customer service. Specialize in inventory control and service training. Strong leadership abilities, exceptional communication skills, and a dedication to achieving profitability and customer satisfaction. General Manager - Hardees - 05/2020 to Current
*Went from cashier to general manager in less than 1 year. Grew my first store from 68 ranking among stores to 15th place in the first 60 days as manager. Recognized as Rookie of the Year in my first year for outstanding leadership and performance.
*Manage daily restaurant operations, including food preparation, cooking and customer service, while adhering to Hardee’s quality and safety standards. Develop and execute budgets, control expenses and monitor financial performance to achieve profitability targets. Recruit, train and develop staff to ensure high levels of service quality and enforce company policies and procedures.
*Consistently met and exceeded all budgetary goals, including total controllable income, through strategic cost control, team development and operational efficiency. Trained and mentored staff resulting in reduced turnover and improved service standards Assistant Manager - Camelita’s Cafe - 02/2010 - 12/2013
*Responsible for opening and closing the cafe, setting up, shutting down and cleaning equipment. Assisted in recruiting, training and scheduling cafe staff, Provide guidance and support to ensure the team -delivered excellent customer service.
*Interact with customers, address their inquiries and resolve any issues or complaints to ensure a positive customer experience.
*Oversee inventory control, order supplies and manage stock levels to prevent shortages or wastage.Assist in developing and updating the menu based on customer feedback and sales. Server to Staff Manager - Catfish Country 01/2007 - 02/2007
*Created and maintained staff schedules, taking into account peak dining times and staff availability. Participated in the hiring process, conducted interviews and selected new team members.
*Conduct regular performance reviews and provide feedback to employees to promote growth and improvement.
*Provided training to new employees and ongoing development for existing staff to ensure quality service. Mediated conflicts among staff to ensure a friendly work environment.
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