Project Management Executive Support

Tranard Jamal Harvin

**** ****** **, ****, ** ***64

843-***-**** *************@*****.*** *******@*******.*** Professional Summary

Proactive and highly organized executive support professional with over 5 years of experience in administrative roles, project management, and business consulting. Skilled in managing complex schedules, streamlining operations, and handling high-level communication in both business and personal contexts. Adept at working remotely and delivering exceptional results in fast-paced environments. Known for building strong professional relationships, adapting quickly to new technologies, and delivering results with a high attention to detail. Seeking to leverage my expertise in executive support to contribute to the growth of any team I join. Key Skills

• Executive Support: Proficient in scheduling, calendar management, email correspondence, travel booking, and expense reporting.

• Project Management: Experience in managing cross-functional teams, planning events, and executing organizational strategies.

• Communication: Excellent written and verbal communication skills; ability to manage internal and external communications for clients.

• Research & Problem-Solving: Capable of conducting in-depth research to aid decision- making and solve complex issues.

• Technologically Savvy: Strong proficiency in tools like Slack, Google Drive, Microsoft Office Suite (Excel, Word), Salesforce, Canva, Mailchimp, and Quickbooks.

• Customer Relationship Management: Experience in fostering and maintaining client relationships through proactive engagement and personalized service.

• Remote Work Proficiency: Adept at managing tasks independently while maintaining effective communication and collaboration across virtual platforms. Professional Experience

Global Logic Remote

AI Chatbot Trainer

May 2024 – November 2024

• Collaborated with technical teams to enhance the functionality of AI chatbots, ensuring seamless communication for end users.

• Curated language resources and tested chatbot responses, improving language capabilities for broader customer interaction.

• Delivered performance feedback and improvements to enhance chatbot accuracy and user satisfaction.

Parker Dewey Micro-Internship Platform Remote

Independent Business Consultant

March 2024 – Present

• Provided strategic consulting services to a variety of organizations, focusing on non- profit development, civic activism, and grassroots organizing.

• Managed client communications, including outreach to local and national officials, donors, and partners.

• Developed and implemented targeted LinkedIn ad campaigns for clients, analyzing data and optimizing strategies for better audience engagement.

• Directed projects related to nonprofit formation, from filing paperwork to advising on tax-exempt status and organizational structure.

HotelPlanners Remote

Reservation Specialist

January 2023 – January 2024

• Answered and managed back-to-back reservations, optimizing customer experiences while managing client needs in real-time.

• Conducted research to identify the best hotel rates and packages for customers, ensuring maximum savings.

• Managed payment processing and followed up on leads, contributing over $550,000 in sales within 4 months.

Telogical Systems Hybrid

Research Support Specialist

February 2017 – January 2023

• Conducted extensive research and maintained up-to-date records of telecom provider pricing, promotions, and services.

• Managed client communications by providing accurate insights and updates on data changes.

• Used tools like Microsoft Excel and Salesforce to track and analyze telecom market trends and client needs.

Education

Full Sail University Winter Park, FL (Online)

Master of Science in Entertainment Business, Arts Management Graduated 2020 GPA: 3.55

College of Charleston Charleston, SC

Master of Public Administration (MPA), Non-Profit Management Graduated 2019 GPA: 3.41

Claflin University Orangeburg, SC

Bachelor of Arts in Psychology, Minor in Biology

Graduated 2016 GPA: 3.72

Alice Carson Tisdale Honor College

Leadership & Community Service

• Secretary, Graduate Student Association

College of Charleston (2018-2019)

Coordinated events, managed communication, and ensured efficient operations for the student body.

• Vice President, Graduate Diversity and Inclusion Council College of Charleston (2018-2019)

Worked to implement diversity initiatives, enhance inclusion, and provide leadership to underrepresented student groups.

• Young People For (YP4) Fellow

People of the American Way Foundation (2014-2015)

Developed and executed a project plan to address youth engagement in community activism, securing initial grant funding.

• Dwight D. Eisenhower Transportation Fellow

(2015-2016)

Conducted research on public transportation accessibility, providing actionable insights to improve services in the Santee Wateree region.

Additional Experience

• Project Management: Managed diverse projects across different industries, ensuring on- time and on-budget completion.

• Event Planning: Coordinated corporate and community events, from booking venues to handling logistics and guest communications.

• Technology Expertise: Experience with Slack, Google Drive, Excel, Salesforce, Canva, QuickBooks, and other business tools.

Core Competencies

• Proactivity & Ownership: Strong ability to anticipate client needs and take action before challenges arise.

• Adaptability: Quick to learn new tools and software, with a passion for continuous improvement.

• Team Collaboration: Proven ability to work independently or within cross-functional teams to achieve client and organizational goals.

• Empathy & Emotional Intelligence: Understanding client needs and balancing their priorities with respect and care.

Certifications & Awards

• Certified Salesforce Administrator (Expected 2025)

• Young People For Seed Grant Recipient (Class of 2014)

• Dean’s List (2012-2016)

• AXA Community Scholarship Recipient

References Available Upon Request

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