Customer Service Sales Support

LATESHA COLEMAN

******.***@*****.*** 804-***-**** Richmond, VA 23224

Summary

Customer service experience includes supporting goals and enhancing relationships through effective

communication. Responsibilities involved sharing detailed product information to assist customers in decision-

making, consulting on specific needs, and resolving service complaints efficiently. Demonstrated ability to educate

customers on pricing opportunities while maintaining a positive service environment. Skills encompass conflict

resolution, sales support, and team collaboration, contributing to overall customer satisfaction.

Skills

¢ Customer service

* Product knowledge

* Conflict resolution

* Sales support

Experience

Jiffy Lube Richmond, VA

CSA

04/2017 - 03/2020

Education and Training

¢ Communication skills

¢ Team collaboration

* Time management

* Problem solving

Supported customer service goals and enhanced relations through

friendly, knowledgeable and positive communication.

Shared detailed information regarding [Product or Service]

options to help customers make decisions.

Consulted with customers regarding [Product or Service] needs,

addressing [Type] concerns.

Delivered fast, friendly and knowledgeable service for routine

questions and service complaints.

Educated customers on special pricing opportunities and

company offerings.

Contact this candidate