Banking/finance/capital markets
Resume:
R J
Rachel Johnson
Professional Summary
A Mortgage Banking professional with twenty years of extensive and diversified banking, mortgage capital markets, operations, and finance experience with excellent management, leadership, analysis and problem solving skills balanced with strong interpersonal skills. Work History
Liberty Bank - Loan Officer Assistant
Middletown, CT
05/2023 - Current
Sharestates Investments, LLC - Associate Director- Capital Markets Great Neck, NY
11/2021 - 05/2023
Guaranteed Rate - Business Development Coordinator West Hartford, CT
01/2021 - 08/2021
● Supports two top-producing loan officers.
● Tracked pipeline of loans from prequal through closing.
● Answered inquiries and provided superior customer service to clients.
● Shortened turn-times from application to clear-to-close.
● Reviewed and validated details of loan applications. Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
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Ordered and tracked third-party services (Appraisals, Condo Questionnaires, Credit Reports, Final Inspections, insurance quotes, etc.)
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Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
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Managed and directed post-closing and secondary loan sales teams of 6 employees.
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Monitored all secondary loan sales transactions for accuracy, including: pricing, loan terms, due diligence, collateral delivery, and post-sale diligence.
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Coordinated loan sale transactions across several internal departments: accounting, capital markets investing, servicing, and bookings.
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● Prepared monthly and quarterly key performance indicator reports. Prepared comprehensive loan data tapes for investor review and potential bids. Negotiated bids and purchase details.
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● Acted as liaison for existing and potential investor inquiries.
● Adjusted portfolio exposures to compensate for market conditions.
● Developed strategic plans for day-to-day financial operations. Analyzed MPLA's and advised on necessary changes to comply with company standards and practices.
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Participated in formal and informal investor meetings to facilitate proper investor onboarding and continued investor relations.
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Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
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Identified improvement changes regarding key processes for internal controls and accounting procedures.
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Supported CEO, CIO and CFO with special projects and additional job duties.
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Directed technological improvements, reducing waste and business bottlenecks.
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● Performed annual employee evaluations and reviews. Wrote and updated standard operating procedures, work instructions or policies.
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***************@*****.***
Watertown, CT 06795
Skills
● Mortgage Banking
Secondary Mortgage Market
Management
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MS (Word, Excel, Outlook, PowerPoint,
SharePoint), Macintosh, Power Lender,
Power Seller, COCC, Encompass,
Tableau, MCP
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● Pipeline Management skills
● Highly organized/efficient
Excellent written and verbal
communication skills
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● Leadership skills
● Highly Motivated
● Strong banking ethics
Education
2017
New England College of Business And
Finance
Boston, MA
Bachelor of Science: Business
Administration
2011
Naugatuck Valley Community College
Waterbury, CT
Associate of Science: General Studies
● 4.0 GPA
Certifications
● NMLS# 1933443
● Connecticut Notary Public
Newtown Savings - Loan Officer Assistant
Newtown, CT
12/2019 - 01/2021
Farmington Bank - Secondary Markets Coordinator- Assistant Vice President, Officer
Farmington, CT
01/2013 - 01/2019
Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
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Evaluated approvals against established bank and government lending standards.
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Reviewed financial statements and contacted institutions and customers to clarify details.
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Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
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Worked with Loan Officer to create application profile in system and review key information at various stages within process.
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Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
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Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
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Originated, reviewed, processed, closed and administered customer loan proposals
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Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
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Reviewed and edited loan agreements to promote efficiency and accuracy
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● Improved quality processes for increased efficiency and effectiveness Determined and recommended methods to address improvement opportunities
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Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
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Adhered to established policies, procedures and compliance for satisfactory audit rating
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Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
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Examined and verified information in loan application and closing documents
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● Aided in reduced turn times
● Increased one-touch frequencies
● Promoted
Assist EVP of Residential Lending with certifying/maintaining all investor relationships, communicating pricing and guideline changes to all parties
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Assist EVP of Residential Lending in defining and carrying out pricing strategies to remain competitive and meet gain on sale goals
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Performed mortgage pipeline management, including hedging, quantitative analysis of pipeline, and closed loan inventory
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Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
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Assisted in new loan product development and loan product updates as dictated by market conditions
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Create/Maintain department procedure and processes manuals keeping up to date with bank policy changes and market standards
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Analyze daily rates based on competitors and current market fluctuations
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Set and oversee interest rates and pricing distribution for all residential 1st mortgage products in accordance with desired profit margins, rate lock and hedging policies and procedures
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Execute forward mandatory and best effort commitments with investors, execute secondary market sales to investors, employing risk- management strategies
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Generate/enhance/prepare reports for analysis of loan pricing and profitability
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Manage all rate lock negotiations and extensions including pricing exceptions
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