Project Manager Management

Sonalika Singh- GC Holder Delivery & Project Manager, PMO Leader, Quality Specialist

Bentonville, AR +1-479-***-**** +91-997*******(via Whatsapp) *****.**********@*****.*** https://www.linkedin.com/in/sonalika-singh-506a0329/

PROFESSIONAL SUMMARY

Accomplished project management professional with 19.5 years of experience leading cross-functional teams to deliver high-impact projects on time and within budget. Expertise in project planning, resource allocation, risk management, vendor management, PMO, Quality compliance ISO 9001 &27001 implementation and support, stakeholder communication. Proven track record of driving organizational efficiency, process implementation, enhancing team collaboration, and exceeding client expectations in fast-paced environments.

CORE COMPETENCIES

- SDLC, Project Scope, Planning & Scheduling and successful delivering

- Budget Management & Cost Control, Vendor management

- Pre-Sales & Sales, PMO

- Risk Assessment & Mitigation

- Agile & Waterfall, Hybrid, Iterative Methodologies

- Stakeholder Communication & Reporting

- Team Leadership & Mentorship

- ISO Audit- Security & Data Governance, GDPRs Compliance

- Domain: eCommerce (Retail), DWH, WebApp, Data Visualization, Travel & Logistic, Fintech, Media & Utilities, GIS, SAP - BI&BO Migration, CRM, Gaming, Cloud Base Projects, Content management System (Sitecore & WordPress)

Tools Used: MS Project, JIRA, Trello, QC, TFS, Team, Slack, Skype, Visio, MS-Office, POSTMAN etc..

PROFESSIONAL EXPERIENCE

Project Manager

Acuma Solutions Ltd., India May 2019 – Nov 2024

- Successfully led and managed several high-value projects across diverse domains in the UK, spanning both the public and private sectors, ensuring on-time delivery and alignment with organizational objectives.

- Developed comprehensive project plans for over 25 projects, managing both Fixed Price and Time & Material budget models. Additionally, I oversee project milestones for enhancements, ensuring continuous improvement and efficient resource allocation.

- Identify and mitigate risks, assumption, issues, and dependencies, reducing project delays by.

- Collaborated with cross-functional teams and stakeholders to define project scope and objectives, and established agreed-upon delivery timelines.

- Implement agile practices, increasing team productivity and client satisfaction. Foster project channel to ensure efficient project delivery and progress of each project team.

- Facilitated daily stand-ups to monitor project progress, proactively addressing risks, dependencies, and issues in a timely and effective manner.

- Conducted ISO awareness training at the organizational level and managed both internal and external audits, achieving continuous ISO certificate renewal with no non-conformance over the past six years for Acuma.

- Independently managed onshore clients, organizing weekly client meetings and bi-weekly stakeholder meetings.

- As part of the PMO group, contributed to developing a framework for information security to meet stringent standards such as GDPR, PCI, Data Governance, and Data Protection, ensuring the protection of data across both cloud and on-premises environments, along with other compliance requirements. Organized meeting to check all compliance been adhere by all different vertical of Saksoft Group.

- Produced weekly reports, milestone, MLP, and Feasibility Reports summarizing project status for clients & Stakeholders, which include insight summary of project such as, dependencies, Issue, Risk, Change request, Commercial etc.

- Performed end to end testing for gaming application along with accessibility testing. Main motive to own this project is to revive the client (JollyWise- Alphablocks) with Quality work. Which was achieved successfully.

Tools Used: MS Office, Visio, SharePoint, Acuma internal tools, Power BI, Azure, JIRA, SSIS Package, SQL Server

Domain: BI & DWH, Data Visualization, SAP BO, Web Application, Gaming.

Senior Software Engineer / QA Lead

Interglobe Technologies Pvt. Ltd India & Australia Aug 2015 – Apr 2019

- Supported project managers in planning and executing projects, ensuring adherence to timelines and budgets. UAT Support and involve in retrospective meeting.

- Conducted QA meeting with all ambiguity to address to business get clarity.

- Prepared detailed reports and presentations for stakeholders, enhancing transparency and decision-making.

-Execute all test cases and raise defects and track them through QA phase in JIRA & TFS

-Demonstrate the sprint on build implemented done, collect feedback if any provided by the business and raise tickets against the CR.

-Prepared Regression suit and update it when a new requirement gets added and execution of test cases.

-Published QA status report to stakeholder while QA phase execution.

-Performed Functional testing, Regression testing, & Database testing, Smoke testing, Sanity testing, Backend testing, API testing, UAT and Exploratory testing, Accessibility testing.

-Involved in API Testing on Navitair (GDS)

-Delivered all test artefacts that are required and ask in SLA from clients.

-Prepared and publish Monthly what are the revenue generated on the bases on end users booking made & WSR (Weekly Status Report) what have been done and what is being planned for the next week to stakeholder.

Tools Used: TFS, JIRA, Navitair, SQL Server, NDVA, WAVE, MS Office, VISIO, SOAP UI, POSTMAN, Sitecore, WordPress.

Domain: Travel & Tour and Logistic

QA Lead

SapientNitro India May 2014 – Aug 2015

-Involved in scope, planning, execution, UAT, Retrospective meeting, Release management.

-Maintained project documentation, ensuring compliance with organizational standards.

-Coordinated with Stakeholder and Third-party and contractors to ensure project requirements were met.

-Performed end to end testing for Abercombie & Hollister Asia implementation along with geo fencing and localization testing, performance testing ( manually through Chrome)

Tools Used: QC, Demandware, MS Office, browser stack, geofencing tools, GIT, UI Testing Tools.

Domain: ecommerce (Retail), Web Application

Software Engineer/ Test Analyst

Ibtechnology South Africa May 2014 – Aug 2015

- Involved in Sprint scope, planning, execution, daily standup, retrospective meeting, Release and SOS meeting.

- Write Acceptance criteria for all user stories.

- Maintained QA documentation such as Test Plan, Test completion report to ensure meeting defined organizational standards.

-Create Test Scenario, test cases, Test data and execution. Whitebox testing for APIs

- Create regression suite and execute.

- Demo to stakeholder and Business sprint delivery

- Performed integration testing.

Tools Used: TFS, C#. Microsoft Test Manager, SOAP UI Pro, MS office, Swagger UI.

Domain: Media

Technical SE

Genesis Futuristic Technologies Ltd India Jun 2011 – Dec 2011

Tools Used: MS Office

Domain: Research & Development for DRDO

GIS Analyst (CCE)

HCL Technology Bserv India Aug2006 – Sep2010

Tools Used: MS Office, Google map, Yahoo map, Flat maps, DeLorme maps, County map, city & planning maps, Federal flood maps etc..

Domain: Insurance for DPSI (Determination Processing Services, Inc.) Provider of flood and mortgage insurance -USA

GIS Analyst

Cowy India Aug 2006 – July 2006 Map Digitization

Tools Used: MS Office, Google map, Yahoo map, Flat maps, Text Map, 3D tool, Photoshop, AutoCAD,

Domain: GIS

EDUCATION

Master’s in information technology, Garhwal university, 2003-2005

CERTIFICATIONS

- Project Management Professional (PMP) pursuing

- Certified Scrum Master (CSM)2015

- Certified Azure Fundamental (Azure 500)

- Perusing Certification CISM (Certified Information Security Manager) & CISA (Certified Information Systems Auditor)

VOLUNTEER EXPERIENCE

QA Lead, Sapient – Created test scenario & case for the ecommerce framework Demandware and CMS (Sitecore)

Sr. Software engineer, Interglobe - Part of project estimation with Pre- sales team using Functional Point approach

Project Manager, Acuma- Implemented processes for security and data governance compliance, including project documentation, data protection protocols, and GDPR adherence. Coordinated smooth billing for USA and UK customers with the Finance team, managed project-wise profit and loss sheets, and prepared revenue forecasts for the entire UK delivery geography. Conducted internal team audits across various verticals to ensure effective compliance implementation. Led sales calls and tracked new opportunities and their progress which provides insight of resource allocation requirements.

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