Talent Acquisition and Onboarding professional

Rachel Pelham Serafino - SHRM-SCP

Talent Acquisition and Onboarding HR Technology Innovation Process Improvement CT/NYC/Remote & very willing to relocate! 203-***-**** ********************@*****.*** LinkedIn SUMMARY

Talent Acquisition and Human Resources professional with 9 years of experience and proven track record in leading full-cycle recruitment for diverse roles in a global organization. Skilled in developing strategic recruitment processes that decrease time to fill by 21.5% and onboarding processes that enhance employee retention, engagement, and experience, resulting in a 97% “meets” or “exceeds” expectations evaluation by 90-day performance evaluations.

SKILLS

Full-cycle recruitment Recruitment process optimization HR technology optimization and innovation Onboarding development, management, administration, and innovation Strategic process planning and development HR metric development, monitoring, and analysis Employee engagement EXPERIENCE

Americares; americares.org; Remote; a health-focused relief and development organization that helps people and communities access health in times of disaster and every day. Senior Manager, Talent Acquisition and Onboarding August 2021 – present

● Lead project management of the development, transformation, and professionalization of recruiting practices by creating systems, tools, and processes focused on fairness, transparency, and accountability.

Reduced 1-year attrition rates from 26.6% in 2021 to 4% in 2022.

● Developed organizational training on structured and competency based recruiting for US office, resulting in 100% of interviewers currently adhering to structured and competency based interviews.

● Lead full-cycle sourcing, interviewing, and hiring for US corporate office, free clinics, and distribution center, including senior leadership, executive, and clinical roles.

More than 700 candidates hired since 2016 with a personal lifetime 95% offer acceptance rate and 56 day average time to offer.

● Partner and coach hiring managers on role creation, standards, and success metrics that align with business objectives and values.

● Managed ATS (Cornerstone OnDemand) as sole organizational admin for 300+ users, ensuring accuracy, compliance, efficiency and process improvement for operational excellence and end user satisfaction.

● Create standards for recruiting metrics, resulting in the organization’s first recruiting metric dashboard.

● Oversee US onboarding, focusing on learning and development for organizational policy, procedures, and industry competency.

● Lead innovation and implementation of global onboarding standards, including implementation of new technology for ease of use and new hire experience.

● Develop staff referral and internal growth processes, resulting in transparency and clarity for staff members regarding recruitment processes and requirements.

● Create and manage a job description database and strategic process to update all job descriptions, resulting in a 109% increase in updated and accurate job descriptions prior to the 2024 performance review cycle

● Recruited for staffing needs for sudden, onset emergencies and complex crises, including the global staffing strategy for the Ukraine Crisis Response and management of GEO (Safeguard Global).

● Provided significant leadership support on various team priorities, such as salary scale creation and staff benchmarking, growth path creation and implementation, and annual performance review and promotion/merit increase selection processes.

● Manage an annual budget of $100k+

● Manage a team of 1-3 talent acquisition specialists prior to team downsizing (Jan 2020 through June 2024). Senior HR Generalist (Manager-level)May 2016 – July 2021 Promoted from Senior Associate/HR Generalist in January 2018

● Lead full-cycle sourcing, interviewing, and hiring for US corporate office, free clinics, and distribution center, with a focus on early career and entry-level talent.

● Develop and manage the full life cycle of the Americares Summer Internship program, resulting in more than 7,700 students introduced to Americares, 76% offer acceptance rate, and 6.5% organizational rehire rate.

Successfully advocated for the conversion of the unpaid internship program to a paid program with

unanimous Leadership Team support.

● Manage and coordinate all employee engagement events, including annual holiday party (both on-site at HQ and virtually), monthly social hours, annual Thanksgiving potlucks, and book clubs. 1

Rachel Pelham Serafino - SHRM-SCP

Talent Acquisition and Onboarding HR Technology Innovation Process Improvement CT/NYC/Remote & very willing to relocate! 203-***-**** ********************@*****.*** LinkedIn

● Oversaw and managed all onboarding administration, including I9 and E-Verify completion.

● Manage benefits administration, including collecting and verifying new hire paperwork, processing enrollments, and reconciling monthly benefit invoices.

Created a streamlined process and suite of tools, including Excel templates, to reduce reconciliation time from multiple days to 4-6 hours total across all benefits.

● Deployed to two hurricane responses (Harvey 2017, Michael 2018) to lead HR response elements, including medical surge staffing support for emergency medical teams. Yale School of Management New Haven, CT

Senior Administrative Assistant, Career Development Office September 2015 – May 2016

● Assisted the employer engagement team with full-time and internship recruitment

● Assisted the program planning team with event preparation and coordination of all student reciprocity requests from global schools.

Rectorat de l'Académie de Montpellier Montpellier, France English Teaching Assistant September 2014 – May 2015

● Developed English as a Second Language curriculum and materials for elementary school students.

● Provided private English as Second Language instruction to 5 individuals, from 10 to 55 years old. Community Technology Empowerment Project, AmeriCorps Minneapolis, MN Technology Literacy Coordinator August 2013 – July 2014

● Created and implemented two technology curricula (learning how to use a computer for the first time and developing technology skills for the job search) at a local community center and one of Minnesota’s largest refugee resettlement agencies.

● Recruited more than 65 new students and 25 interns to the community center to implement the technology curriculum and provide 1/1 support to community members. United States Peace Corps Guinea-Conakry

English as a Second Language Teacher July 2012 January 2013

● Developed English as a Second Language curriculum and materials in a low-resource environment in a rural high school.

EDUCATION

Southern CT State University; Bachelor of Arts (BA), English Literature, Concentration in French HRCI; Global Professional in Human Resources

SHRM; Sr. Certified Professional & Talent Acquisition Specialty Currently taking;

AIHR; Sourcing and Recruitment and Strategic Talent Acquisition TECHNOLOGY

Microsoft Suite (Outlook, Word, Excel, Teams, SharePoint, etc) Google Suite (G-Suite, Sheets, Slides, Drive, etc) Slack Zoom Cornerstone OnDemand (ATS, LMS, and Performance Management) LinkedIn Recruiter and Learning PowerBI Handshake UKG PeopleStrategy CheckpointHR TrakStar 2

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