Service Crew
Resume:
Dela Cruz, Arvin
Present Address: B** L**, Luzville Subd., Panacan, Davap City
Contact No.: 095*-*******
E-mail Address: *******************@*****.***
Education:
Bachelor of Science in Business Administration
Major in Marketing Management
University of Mindanao
Experiences:
Airspeed International Corporation – Unit 2, Binansel warehouse, Km. 7, Lanang, Davao City (March 1, 2024 up to present) – Operations Supervisor (Logistics Warehouse Operations)
• Oversee and coordinate all shipping, receiving, and distribution operations.
• Work closely with carriers, suppliers, and customers to ensure timely delivery of goods
• Develop and implement strategies for improving efficiency, customer service, and cost savings
• Manage the logistics staff and coordinate scheduling and workloads
• Ensure compliance with all applicable laws and regulations
• Monitor inventory levels, and adjust ordering and storage accordingly
• Track order fulfillment, and investigate and resolve discrepancies
Airspeed International Corporation – Unit 2, Binansel warehouse, Km. 7, Lanang, Davao City (February 28, 2022 up to March 01, 2024) – Operations Coordinator (Logistics Warehouse Operations)
• Overall support to department head and management in setting goals and achieve high ratings with key performance indicators.
• Ensure all department head directives are adhered continuously.
• Maintain operational guidelines and protocols to ensure consistency with operations.
• Deliberate and provide performance feedback form personnel.
• Collaborate with other management team.
>Sales - Assistance on acquired accounts.
>Accounting – Check discrepancies on billing and collection
• Assist with planning and lowering manpower and overhead cost.
Recognition received: Employee of the year CY 2023. Promote as Operations Supervisor (March 2024)
Objectives
Develop a career in a
company which will recognize
my skills and provide
opportunities for growth.
Skills
I have acquired office skills. I
am knowledgeable in MS Office
Applications. In addition, I have
developed leadership and both
good oral and written skills
Affiliation
Alumni - Sandawa Apo
Mountaineering and Ecology
Club
Character References:
Aldrin Molina
Operations Manager
Airspeed International
Corporation
Aiza Marie Corpuz
BDO Unibank
Bella Flor C. Pastoriza
Proprietress Accountant
BFCP Accounting and
Auditing Firm
Airspeed International Corporation – Unit 2, Binansel warehouse, Km. 7, Lanang, Davao City
(July 29, 2020 up to February 28, 2022) - Customer Service Representative (Logistics Warehouse Operations)
• Help manage customer accounts
• Deal with high volume of inbound and outbound phone calls.
• Maintain relationship with carriers and customers.
• Provide shipment quotes for customers and set up shipment as required by customers.
• Directly communicates client with clients concern and expectations.
• Monitor delivery of shipment until fulfillment.
• Coordinate with internal and external audit team.
• Communicate with shipper and consignee regarding shipping matters.
• Coordinate with agents regarding information of pick up activities such as shipper address and other pertinent shipping instructions.
• Ensure agents timely pick up prior closing time. Recognition received: Promote as Operations Coordinator (February 2022) Cebu Air, Inc./ 1Aviation Ground Handling Services Corp. – Davao International Airport Compound, Diversion road, Davao City
(May 2012 up to July 20, 2020) – Cargo Agent / Shift in Charge
• Handle shift in the company that runs three (3) work shifts per day, 24/7 a week. Handles shift management.
• Act as OIC during the absence of Supervisor and Lead Cargo Agent.
• Ensure that shippers comply with the prescribed procedures before shipment is accepted for carriage.
• Issues or cuts the airway bill to cover every shipment, describing completely and accurately the contents of package and its applicable weight (actual and volumetric).
• Validates required documents/permits presented prior cutting of AWB.
• Collects applicable charges/fees and issue Official Receipts.
• Prepares close-out report for all transactions handled, and remit to Lead Cargo Agent all cash collection.
• Manifest outgoing Cargoes.
• Prepare Manifest, NOTOC and other documents for turnover.
• Coordinates with the Load controller for load planning and rely final cargo loads.
• Assists shippers during pull-out of cargoes and ensure proper documentation.
• Release cargo to consignee/representative after validating identification.
• Conducts inventory of cargoes that remained unreleased.
• Prepares cargoes that due for disposal.
• Records turn-over of documents and cargoes for loading to Ramp Agent.
• Monitors loading and unloading of cargoes at airside.
• Perform other functions as may be assigned by the Cargo Manager, Cargo supervisor or Lead Cargo Agent.
• Ensure strict monitoring and implementation of Dangerous Goods and Handling regulations. Recognition received: Assigned as Shift In-Charge (May 2013) Cebu Air, Inc. – Davao International Airport Compound, Diversion road, Davao City
(April 27, 2011 up to May 2012) – Cargo Checker
• Inspect packaging and acceptability condition of outgoing and incoming cargoes.
• Measure weight and dimension of outgoing cargoes.
• Check completeness of Shipper’s Advice and Certificate of Contents (SACC).
• Coordinate with Cargo Agents regarding changes in flight schedule.
• Tally quantity and weight of outgoing cargo with manifest.
• Assist Cargo Agents in releasing.
• Perform other functions as may be assigned by the Cargo Supervisor and/ or Lead Cargo Agent.
Recognition received: Promote as a Cargo Agent (May 2012) BFCP Accounting and Auditing Firm – Door 5 Velez Bldg., City Hall Drive, San Pedro St., Davao City. (April 12, 2007 – April 15, 2011) – Accounting Staff (Team Leader)
• Maintain financial reports, records, and general ledgers; prepare and analyze budgets; and perform general bookkeeping.
• Performs BIR filing such as Annual Income Tax, Quarterly Income Tax, Monthly Percentage, and Monthly VAT Return.
• Makes an Itemized list and reports of our clients merchandise or stocks before the end of the year.
• Performs simple auditing to attest that such financial statement is correct.
• Prepare payroll labor cost to budget reports.
Recognition received: Promote as a Team leader (January 2009), Employee of the year
(December 20, 2010)
Davao City Foods Industries, Inc. (Mc Donald’s 050) - J. P. Laurel Ave., Bajada, Davao City
(August 02, 2003 to November 01, 2009) – Crew Member
• Maintains cleanliness and orderliness of the store premises.
• Functions as the store cashier responsible for safekeeping the money generated throughout the day.
• Conducts customer relation.
• Conducts build up and maintain product availability both raw and finished products.
• Ensure that the product that will be serve to the customer will be in standard temperature and appearance. Greet customers as they enter and thank them for their business as they leave;
• Ensure food safety standards are being followed;
• Prepare food according to the burger chain’s specifications;
• Clean and maintain designated area during downtime;
• Take customer orders correctly and efficiently;
• Resolve customer complaints as necessary by redoing their order. Trainings/Seminars Attended
• Safety Management System Level 1 – June 8, 2019
• Micro Module-Email Spoofing – April 11, 2019
• Aviation Security Training (AVSEC) – March 8, 2019
• Recurrent Dangerous Goods Category 6 – December 21, 2018
• Basic Fire Safety – October 13, 2018
• Data Privacy Awareness – October 11, 2017
• Emergency Response Procedures – September 12, 2017
• Industrial Safety – September 12, 2017
Contact this candidate