Customer Success Project Manager

Traci Wuth, Client Services Project Manager

Broomfield, CO, 80021, US, 303-***-****, *******@*******.***, www.linkedin.com/in/traci-wuth

SUMMARY Results-driven Client Services Project Manager with over 10 years of experience leading complex proposals, managing client relationships, and delivering high-impact consulting projects in the clinical research sector. Skilled in presenting solutions, closing deals, and providing both initial and ongoing monthly customer success support to ensure client satisfaction and long-term engagement. Successfully directed over 200 cross-functional projects and implemented client-focused strategies that contributed to sustained growth and retention. Known for strong interpersonal communication and project management expertise that consistently deliver strategic value across teams and clients.

WORK EXPERIENCE

06/2024 – 02/2025 Proposal Manager, Lotus Clinical Research New Providence, USA

Led end-to-end the RFP process for clinical research projects, ensuring prompt delivery of comprehensive proposals, budgets, and timelines.

Collaborated with multidisciplinary teams to develop proposal components, including budgets, timelines, and scientific inputs.

Served as the principal liaison between business development, internal stakeholders, and study sites.

Managed the preparation and rigorous quality checks for site and vendor budgets.

Ensured accuracy in tracking project metrics and statuses within internal systems such as Salesforce.

04/2021 – 05/2024 Client Services Project Manager, CPC Aurora, USA

Served as the primary liaison between internal teams and external clients throughout the RFP, contracting and on-boarding process, demonstrating strong leadership, strategic problem-solving, and effective oversight of proposals and contract negotiations.

Successfully managed multiple large-scale Phase 1–3 clinical trial proposal projects simultaneously, ensuring timely delivery of key milestones while proactively addressing and escalating delays to maintain project momentum.

Collaborated closely with internal stakeholders and operational teams to align budgets and project scope, ensuring accuracy, consistency, and smooth execution across service contracts and internal workflows.

Partnered with the finance team to develop scope-driven budgets and support profitability through thoughtful financial analysis and planning.

Provided ongoing monthly support to customers by reviewing scope delivery, managing budgets, and addressing contracting needs to ensure alignment with business objectives and client satisfaction

Maintained professionalism and integrity in all communications, consistently aligning with company values and fostering trust across teams.

Built and sustained strong cross-functional relationships to ensure project needs were accurately reflected in service agreements and led supplier selection and qualification processes with strategic insight and attention to detail.

Ensured accuracy in tracking project metrics and statuses within internal systems such as ZOHO.

Proficient in Microsoft Office, Box and CRM software, and recognized for being positive, and self-motivated, with a strong focus on customer service, detail-oriented project execution, and operational excellence.

01/2020 – 04/2021 Client Relationship Manager, CPC Aurora, USA

Championed business development initiatives across various projects.

Established and managed projects within the ERP system.

Directed the supplier selection and documentation processes.

Served as the primary contact for addressing client complaints.

Implemented a structured Sponsor engagement program to strengthen client relationships.

12/2015 – 12/2019 Business Analyst, CPC Aurora, USA

Collaborated with Business Development and Operations teams to construct detailed proposals and budgets.

Maintained robust client relationships through regular monthly business meetings.

Managed the Vendor Qualification process to ensure compliance and efficiency.

Developed and utilized tracking tools and reports to monitor KPIs and business metrics.

11/2006 – 10/2015 Project Coordination Director, Dohmen Life Science Services, Wheat Ridge, USA

Oversaw daily operations of the Project Coordination group, ensuring efficient workflow and alignment with organizational goals driving the successful execution of over 200 concurrent quality and regulatory consulting projects for medical device clients.

Ensured projects were delivered on time, within scope, and aligned with client expectations, contributing to high client retention and repeat business.

Managed project resourcing and daily operations for project teams, ensuring timely approval of timecards and expense reports, and conducting performance evaluations to drive team performance and project success.

Cultivated and maintained strong client relationships, prioritizing satisfaction, effective communication, and long-term partnership development.

Played a key role in the design and implementation of a fully ISO 13485-compliant Quality Management System, supporting the organization's commitment to regulatory excellence and continuous improvement.

08/1997 – 10/2006 Project Coordinator, Dohmen Life Science Services Wheat Ridge, USA

EDUCATION

08/1988 – 05/1992 Metropolitan State College of Denver

Bachelor of Science, Business Administration, Concentration in Human Resource Management

Denver, USA

SKILLS

Project Management

Cross-functional Collaboration

RFP Cycle Management

Resource Optimization

Budget Oversight

Vendor Management

Client and Stakeholder Communication

Quality Management Systems

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