Customer Service Direct Support
Resume:
Kenya Buie
Tampa, FL *****
************@*****.***
Professional Summary
Customer service is
Persuasive Speaking Skills. Think of the most persuasive speaker in your organization. ... Empathy. ...
Adaptability. ...
Ability to Use Positive Language. ...
Clear Communication Skills. ...
Self-Control. ...
Taking Responsibility. ...
Patience.
Providing good customer service means being a reliable partner to your customers—it goes beyond helping them troubleshoot, use, and make informed decisions about your product. Authorized to work in the US for any employer
Work Experience
Direct Support Professional
Sevitahealth-Tampa, FL
July 2024 to Present
Assisting with daily activities: DSPs help people with IDD with essential activities like getting dressed, going to the bathroom, and finding a job.
Teaching new skills: DSPs teach people new skills and help them learn how to do things for themselves. Providing emotional support: DSPs may provide support in individualized settings. Building relationships: DSPs build relationships with the people they support and their families
• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
• Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
• Administered medications according to prescribed schedules and documented any changes or reactions observed
• Implemented individualized care plans based on clients' specific needs and goals
• Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
• Maintained accurate records of client progress, behaviors, incidents, and medical information
• Responded promptly to emergencies or crisis situations following established protocols
• Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose
• Developed positive relationships with clients through active listening, empathy, and effective communication
• Ensured a safe environment by identifying potential hazards and implementing appropriate preventive measures
Paraprofessional
Maxim Healthcare Services-Tampa, FL
October 2023 to Present
Assist with ese students.
Provide support inside of the classroom.
Make copies when needed.
Work one on one with a student.
Make sure the students are safe.
Help with explaining with assignments.
Make sure the students are comfortable and calm.
Make new ways for the students to learn.
Participate in classroom activities to lead by example. Make sure the student follow and rules and directions and not to harm anyone.
• Provided one-on-one support to students with special needs, helping them achieve academic goals
• Assisted lead teacher in implementing lesson plans and delivering instruction to students
• Managed classroom behavior and maintained a positive learning environment for all students
• Prepared instructional materials and resources for various subjects and activities
• Supported student engagement by facilitating group discussions and interactive learning exercises
• Monitored student progress and provided feedback to lead teacher on individual performance
• Assisted in the supervision of students during recess, lunchtime, and field trips
• Utilized technology tools such as smart boards or educational software to enhance instruction
• Supported lead teacher in assessing student work and providing constructive feedback
• Demonstrated flexibility by adapting teaching methods based on individual student needs
• Promoted inclusivity by fostering a welcoming environment that respects diversity among students
• Served as a positive role model for students through exemplary conduct and professionalism Substitute Teacher
Kelly Educational Services-Tampa, FL
May 2023 to Present
Fill in for teachers
Continue to provide education for students
Teach different subjects
Assist with any questions
Make sure students are well mannered
Remain forcus on classwork
Interact with all the students
Motivate students on a daily
• Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
• Delivered engaging lessons and facilitated class discussions to ensure student comprehension of subject matter
• Adapted teaching methods and materials to accommodate diverse learning styles and abilities
• Provided one-on-one assistance to students who required additional support or clarification
• Implemented lesson plans provided by the absent teacher, ensuring continuity in curriculum delivery
• Administered tests, quizzes, and assignments according to established guidelines
• Maintained accurate records of student attendance, grades, and progress for reporting purposes
• Communicated effectively with parents/guardians regarding student performance and behavior as needed
• Collaborated with other teachers and staff members to address individual student needs or concerns
• Supported classroom management strategies outlined by the regular teacher for consistency in discipline procedures
• Encouraged active participation through group activities, discussions, and hands-on learning experiences
• Ensured a safe environment by enforcing school policies on safety protocols during emergencies
• Facilitated smooth transitions between subjects or activities while maintaining an organized classroom environment
Home Heath Aide
Etairos Health-Tampa, FL
June 2022 to August 2023
assist client with self hygiene such as bathing, dressing and toileting. fulfill quality of life needs such as activities of daily living (ADL) provide transportation to appointments and run errands such as grocery shopping. light house cleaning for safety and comfort. Meal prep Help move client
Light housekeeping
Accommodate the client needs( run errands)
Check virtual
Help with meds without giving it to them
(Remind client id they had their meds today)
Customer Service Representative
Kgi operations-Tampa, FL
August 2022 to April 2023
Answer all inbound calls
Complete application with consumers
Answer all questions that the consumer has
Edit applications,
Help agents/brokers
Report life changes
Assist with 1095 a forms
School Custodian
Hillsborough County Public Schools-Tampa, FL
March 2022 to November 2022
Responsible for maintaining, cleaning, and disinfecting all areas of a facility. Perform basic cleaning, sanitation, and minor maintenance of an assigned building and associated grounds including sweeping, mopping, vacuuming, dusting, polishing, trash removal, etc.
• Ensured proper disposal of waste materials according to established guidelines
• Stocked and replenished supplies in restrooms and other designated areas
• Operated cleaning equipment including floor buffers, carpet cleaners, and power washers
• Responded promptly to requests for spills or other cleaning emergencies
• Collaborated with colleagues on team projects such as deep cleanings during school breaks
• Coordinated with external vendors for specialized services such as carpet cleaning or window washing
• Served as a point of contact for students' lost items found within the school premises
• Demonstrated excellent attention to detail when inspecting classrooms after events for cleanliness standards compliance
• Adhered to all health and safety regulations while performing custodial duties
• Supported recycling initiatives by sorting recyclable materials from regular waste streams
• Reported any damages or malfunctions of equipment to the appropriate supervisor Kitchen Supervisor Technician
Trinity Services Group, Inc.-Tampa, FL
February 2022 to October 2022
Supervise inmates
Provide materials to clean with
Make sure every person has a task to fulfill
See over the kitchen and keep it operating smoothly Prep meals for transport to pods
Pick up satellites and carts for washing
Guard inmates in the right direction
Customer Service Representative
Concentrix-Tampa, FL
November 2020 to December 2021
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Worked in the inbound call center
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Housekeeper
Clean care team-Tampa, FL
March 2020 to September 2020
• Disinfected (area or item rooms bathrooms counters equipment)
• Took out trash
• Cleaned windows
• Helped train new hires
• Washed dishes
• In charge of cleaning restrooms, offices, hallways, stairwells, bedrooms and kitchen EVS Supervisor
Management Solutions of tampa-Tampa, FL
August 2019 to February 2020
Strip Sheets off the bed and sanitize air Dry and put clean sheets on your bed for patients, sweep sanitize everything inside of the room with sanitation wipes and repeat throughout the whole day, empty trash bins, red waste bins, remove large landry bags
Housekeeper Supervisor
Homes 2 Suites-Tampa, FL
August 2016 to September 2019
Guide housekeepers toward goals
Make schedules - assign rooms
Properly train new housekeepers
Address any issues pertaining to the hotel.
Make sure laundry is restocked
Make sure chemicals are up to date
Check the hotel for errors, fix, or solve problem when occurred. Be a team player.
Arrive before housekeepers and leave after.
Double check rooms behind housekeepers
Make sure the hotel is well Disinfected and clean.
• Maintained a clean and well-maintained shuttle vehicle, ensuring passenger comfort and safety
• Safely transported passengers to and from designated locations, adhering to all traffic laws and regulations
• Provided excellent customer service by assisting passengers with luggage, answering questions, and providing information about local attractions
• Managed daily schedules and routes efficiently to ensure on-time pick-ups and drop-offs for passengers
• Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process
• Conducted engaging and interactive training sessions on various topics including product knowledge, sales techniques, and customer service
• Customized training materials based on individual learning styles and needs of trainees
• Utilized a variety of instructional methods such as presentations, demonstrations, and hands-on activities to enhance learning experience
• Evaluated trainee performance through assessments and provided constructive feedback to facilitate skill development
• Collaborated with subject matter experts to stay updated on industry trends and incorporate relevant information into training content
Floor Attendant
HARD ROCK HOTEL AND CASINO TAMPA-Tampa, FL
September 2015 to July 2016
Walk the floor clean machines.
Collect all trash on the ground or between the machines. Maintain clean restrooms throughout the casino
Help guest when needed
Respect everyone
Clean ashtrays and dump cups, beer bottles.
Education
High school diploma in Medical
Wharton-Tampa, FL
August 2012 to May 2015
Skills
• Floor care
• Customer Support
• Cleaning Experience
• Guest services
• Hospital Experience
• Document management systems (2 years)
• Customer Care
• Help Desk
• Caregiving
• Technical Support
• Patient care
• Account Management
• Document review (5 years)
• Customer Service
• Supervising experience
• Environmental services
• Call Center
• Floor Care
• Microsoft Word
• Kitchen Management Experience
• Residential Cleaning
• Document management (4 years)
• Computer Networking
• Meal Preparation
• Custodial Experience
• Teaching
• Troubleshooting
• Commercial Cleaning
• Senior care
• Laundry
• Hospitality
• Cashiering
• Microsoft Excel
• Hotel experience
• Hospital experience
• Home Care
• Environmental Services
• CSR
Certifications and Licenses
CPR Certification
Food Handler Certification
Driver's License
Non-CDL Class C
Class E
First Aid Certification
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