Registered Case Manager

JOSEPHINE TAYLOR

850-***-**** *************@*****.***

Summary

As an accomplished healthcare professional, I have a multitude of experience in my 10 year nursing journey. With dedication to excellence and compassion, I've refined my skills in analyzing healthcare processes, identifying areas for improvement, and enhancing patient outcomes. Previously, I have provided specialized care for the renal, oncology, and intellectual disability development populations. Now, looking for new opportunitie, leveraging expertise in my diverse set of skills, patient advocacy, and specialized nursing care to contribute to the well-being of the community. I am committed to delivering compassionate and evidence-based care while upholding the highest standards of professionalism and integrity.

Skills

Workflow Analysis

Collecting and analyzing data

Dashboards/Benchmark Report

Audits

Validations

Trend modeling

Issue Identification

Quality Improvement

Patient care coordinating

Appointment Scheduling

Central line ports

Central venous catheters

HIPAA Compliance

Create Integrated Health Care Plans (IHCPs)

Medication Administration

Nursing Consultation

Patient/Family Education

Direct Patient Care

Adobe Acrobat

Microsoft

Excel

Delegating

Experience

Registered Nurse Case Management 40 hours/week, July/2024, to Current

Texas Health & Human Services 6711 S. New Braunfels Ave Bldg 674

San Antonio State Living Support Center San Antonio, TX 78223

Nursing care management among a vulnerable population with profound intellectual disability development with Down’s Syndrome, Autism, bipolar disorder, and other behavioral issues

Performing routine monthly, quarterly, and annual Integrated Healthcare Plans (IHCPs) by creating goals and interventions according to the individual’s health risk ratings

Attending HMT meetings to report to the Interdisciplinary Team (IDT) regarding the last 24-hour events that occurred

Performing quarterly and/or as needed head-to-toe physical assessments

Attending the annual Individual Support Plan to discuss with the IDT regarding all health risk ratings, to discuss changes to goals and interventions to improve care management

Collaborating with Primary Care Provider regarding the individual’s care – appointments, medications, medical history, acute episodes

Coordinating with schedulers regarding individuals’ appointments

Collaborating with Quality Intellectual Disabilities Professional (QIDP) regarding the individual care plan to ensure needs and/or goals are being met

Education and collaborating with family members (both the legal guardians and active family members)

Implementing and inservicing nursing and staff support regarding the individual’s IHCPs

Provide vaccinations yearly and/or as needed

Engage in ongoing professional development activities, including attending conferences, workshops, and continuing education courses, to stay abreast of best practices and advancements in healthcare delivery.

Engage in monthly education training for RNCMs to improve workflow, questions and answers, required state and facility training

Clinical Quality Analyst 40 hours/week, 02/2019 to May/2024

Asante Healthcare System 2825 E. Barnett Rd., Medford, Oregon 97504

Performance Improvement Management, Tyler Serafini 541-***-****

Performing regular evaluations of clinical processes, procedures, and documentation to identify areas for improvement and ensure adherence to regulatory requirements and industry standards.

Examining clinical data sets, including patient outcomes and treatment efficacy, to identify trends, anomalies, and opportunities for optimization within established clinical guidelines.

Tracking various performance metrics, such as patient satisfaction scores, infection rates, and medication error frequencies, to gauge performance levels and pinpoint areas requiring corrective action.

Assessing potential risks to patient safety and care quality, such as adverse events and compliance lapses, and devising proactive strategies to mitigate these risks and prevent recurrence.

Engaging with healthcare professionals and stakeholders to develop and implement initiatives aimed at enhancing clinical outcomes, streamlining processes, and optimizing resource allocation while minimizing costs.

Providing comprehensive training to clinical staff on quality-related topics, including regulatory compliance and best practices, to foster a culture of continuous improvement and ensure alignment with quality standards.

Keeping meticulous records of quality-related activities, findings, and outcomes, and preparing detailed reports and presentations for internal review and external stakeholders, such as regulatory agencies and accreditation bodies.

Collaborating closely with multidisciplinary teams, including physicians, nurses, administrators, and quality improvement specialists, to address quality challenges and implement evidence-based solutions effectively.

Contributing to the development and implementation of clinical quality policies, protocols, and procedures to uphold consistency and compliance standards across healthcare facilities.

Advocating for a culture of continuous quality enhancement by fostering awareness, participation, and accountability among clinical staff and stakeholders through effective communication and engagement strategies.

Performing peer reviews and benchmarking analyses to assess clinical performance against industry benchmarks and best practices, identifying areas of excellence and opportunities for improvement.

Hemodialysis RN 42-45 hours/week, 11/2016 to 06/2020

DaVita Dialysis Medford, Oregon

Utilize electronic health record systems to document patient assessments, treatment plans, and clinical interventions in compliance with regulatory requirements and organizational standards.

Collaborate with interdisciplinary teams to develop comprehensive care plans tailored to each patient's needs, ensuring continuity of care and optimal outcomes.

Demonstrate proficiency in utilizing medical equipment and technology, including infusion pumps, to provide high-quality patient care.

Conduct thorough patient education sessions on disease management, medication adherence, and lifestyle modifications, fostering patient empowerment and engagement in self-care.

Maintain a safe and therapeutic environment for patients and staff by adhering to infection control protocols, conducting regular environmental rounds, and promoting a culture of safety.

Participate in quality improvement initiatives and performance improvement projects to enhance patient outcomes, streamline processes, and optimize resource utilization.

Effectively communicate with patients, families, and caregivers to address concerns, provide emotional support, and ensure informed decision-making regarding treatment options.

Collaborate with community resources and social services agencies to facilitate seamless transitions of care and access to additional support services for patients with complex needs.

Participate in interdisciplinary rounds, case conferences, and team meetings to discuss patient progress, treatment plans, and discharge planning strategies.

Engage in ongoing professional development activities, including attending conferences, workshops, and continuing education courses, to stay abreast of best practices and advancements in healthcare delivery.

Oncology Staff Registered Nurse 36-42 hours/week, 10/2015 to 04/2017

Asante Healthcare System Medford Oregon

Conducted thorough assessments of oncology patients, including physical, psychological, and emotional evaluations, to develop individualized care plans.

Collaborated with oncologists and multidisciplinary teams to develop and implement comprehensive treatment plans for patients undergoing chemotherapy, immunotherapy, or other oncology treatments.

Monitored patients for treatment-related side effects and symptoms, such as pain, nausea, fatigue, and neuropathy, and provided appropriate interventions and supportive care to manage symptoms effectively.

Administered chemotherapy drugs, supportive medications, and symptom management medications according to established protocols and safety guidelines.

Educated patients and their families about their cancer diagnosis, treatment options, potential side effects, self-care strategies, and resources available for support and assistance.

Provided emotional support, counseling, and resources to patients and families coping with the emotional impact of cancer diagnosis and treatment, addressing fears, anxiety, and coping mechanisms.

Collaborated with palliative care and Hospice teams to assess and address the physical, emotional, and spiritual needs of patients with advanced cancer or terminal illness, focusing on comfort, symptom management, and quality of life.

Coordinated care across the continuum, including outpatient clinics, inpatient units, infusion centers, and home health services, to ensure seamless transitions and continuity of care for oncology patients.

Assessed and managed cancer-related pain using a multidisciplinary approach, including pharmacological interventions, non-pharmacological therapies, and complementary modalities, to optimize pain control and improve quality of life.

Performed oncology-specific procedures, such as central line care, venipuncture, peripheral blood draws, and administration of blood products, adhering to best practices and safety standards.

Logistics/Supply Management Specialist 24/7, 11/2008 to 07/2014

United States Air Force (USAF) Robins AFB GA

Assisted in formulating supply chain strategies and policies to optimize operations and ensure compliance with regulations.

Developed, tracked, and analyzed key performance indicators (KPIs) to evaluate the efficiency of supply management processes.

Coordinated with internal teams to maintain precise inventory levels across the supply chain.

Conducted comprehensive market research to identify prospective suppliers, assess performance, and negotiate favorable pricing agreements.

Analyzed raw material expenses and devised purchasing budgets based on production requirements.

Implemented efficient logistics systems to maximize warehouse space utilization and enhance order accuracy.

Negotiated supplier contracts, ensuring adherence to quality standards and delivery timelines.

Researched potential new vendors, assessing product availability, pricing competitiveness, quality assurance, and delivery schedules.

Conducted training sessions to educate staff on effective procurement techniques and protocols.

Managed vendor relationships by providing prompt feedback on service levels and communicating any alterations in requirements.

Civil Engineering 24/7, 05/2005 to 11/2008

United States Air Force (USAF) Robins AFB GA

Exceeded customer expectations by swiftly resolving issues with expertise and a customer-centric approach.

Collaborated seamlessly with a diverse team to achieve objectives and troubleshoot product and service challenges.

Demonstrated leadership prowess through process enhancements and mentorship initiatives.

Maintained meticulous records of project expenses, materials, and labor hours for transparent task completion tracking.

Delivered exemplary service and personalized attention to customers, both in-person and over the phone.

Initiated meaningful conversations with customers, employing strong interpersonal skills to foster engagement.

Inspired team members to embrace open and constructive communication, driving collaboration and productivity.

Played a key role in cross-functional collaboration, defining product features and optimizing workflow tools for enhanced customer experience.

Directed engineering operations, ensuring strict compliance with environmental, safety, and regulatory standards.

Continuously expanded civil engineering knowledge through targeted training and relevant industry publications.

Electrical Systems Journeyman 24/7, 06/2004 to 11/2005

United States Of Air Force (USAF) Robins AFB GA

Diagnosed and resolved issues with electrical systems utilizing specialized tools and diagnostic equipment.

Installed, serviced, and maintained electrical systems, encompassing wiring, lighting fixtures, motors, and associated components.

Conducted comprehensive inspections of existing electrical infrastructure to pinpoint potential safety hazards and operational inefficiencies.

Executed proactive maintenance protocols on electrical systems to uphold peak performance standards and mitigate downtime.

Implemented energy-efficient methodologies throughout the installation and repair processes of electrical systems.

Formulated detailed project plans for new electrical installations, tailored to meet client specifications and regulatory requirements.

Collaborated in the design and assembly of custom control panels to meet unique customer demands and operational needs.

Executed rigorous safety assessments on completed installations, ensuring full compliance with local codes and regulations.

Conducted thorough testing procedures on newly installed or modified electrical systems to ensure flawless functionality before client handover.

Responded promptly to emergency service requests related to power disruptions or malfunctioning equipment, delivering swift and effective resolutions.

Education

Master of Science: Nursing Informatics 08/2023 - Present

Western Governors University Millcreek, UT

Bachelor of Science: Nursing 08/2017

Capella University Minneapolis, MN

Associate of Science: Nursing 05/2015

Pensacola State College Pensacola, FL

Certifications and License

ANG, Airman Leadership School (awarded 10/28/2011)

Material Management Apprentice, 262 hours (awarded 3/29/2012)

Electrical Systems Apprentice Course (awarded 5/19/2005)

Oregon RN license awarded in October 2015

Texas RN license- active

BLS/ALS certificates- active

References

References Available Upon Request.

Contact this candidate