Customer Service Project Management

OLUGBENGA, BABAFEMI TIMOTHY

[** flat, Olunde, ologuneru road, Ibadan. Oyo state.]

Mobile: 070********, 070********

E-mail: [*********.*********@*****.***]

Linkedin url: www.linkedin.com/in/babafemi-olugbenga CAREER PROFILE

A high-energy professional with great experience in telecommunications, fiber optics, internet resolution, and network configuration, as well as great experience in computer technology, product and graphics design, project management, and social media. Proven operations management leader, technical teams, sales, and customer service leader with a track record of resolving complex network issues, delivering high-impact projects, and driving innovation. Committed to delivering reliable connectivity solutions, enhancing team performance, and achieving business goals in high-speed environments SKILL SET

• Extensive knowledge of Microsoft packages, Corel DRAW App, PHOTOSHOP App, Proteus

(electronic designs)

• Technical and Leadership Skills

• Proficiency in project management and business process.

• Coordinate Events and Meetings

• Analytical thinking and problem-solving

• Dynamic, and inventive with excellent communication skills.

• Problem solving skills.

• Passion to learn plus the ability to adapt fast to new conditions. WORK EXPERIENCE

Choice2mobile Technology Limited (wifiber) January 2024 till now Floor 18, cocoa House, Dugbe, Ibadan

Role: Regional Manager

Responsibilities:

• Operations Management

Oversee Regional Operations and ensure smooth daily activities across all departments, aligning operations with company goals and regional performance targets.

• Lead Technical & Sales Teams

Provide guidance, monitor performance, and support the technical and sales teams to deliver excellent service and achieve sales growth.

• Supervise Customer Service

Ensure high-quality customer support, resolve escalated issues, and maintain strong client relationships to boost customer satisfaction.

• Collaborate with Backend Teams

Coordinate with backend and administrative teams to improve workflow, address operational needs, and ensure seamless service delivery.

• Execute and Manage Projects

Plan, carry out, and monitor regional projects, ensuring they are completed on time, within scope, and on budget.

• Oversee Recruitment & Team Development

Identify staffing needs, participate in hiring, and support onboarding and training to build a strong, skilled regional workforce.

Kokari Coconut and Company September, 2023 –December 2023 9b, Omorinre Johnson Street, Lekki Phase 1, Lagos

Role: Business Manager Kokari Café and Distribution Responsibilities:

• Operations Management:

• Financial Management:

• Marketing and Promotion:

• Customer Service:

• Supply Chain Management:

• Regulatory Compliance:

• Quality Control:

• Market Analysis:

• Sustainability and Environmental Responsibility

• Inventory Management: Strategic Planning:

Kokari Coconut and Company December 2021 –September 2023 10b, Omorinre Johnson Street, Lekki Phase 1, Lagos Role: Communication and Community Executive.

Responsibilities:

• Project management (Set up kokari Café outlet)

• Setting and implementing social media and communication campaigns.

• Catalog design

• Product design

• Work with external organizations on projects ( eg GIZ)

• Provide engaging content.

• Follow up on orders on social media in timely manner.

• Coordinate the team on orders and deliveries

• Prepare pitch and proposals

• Respond to customers' request and complain.

• Manage staff details and communicate information to them. School Of Science. Ogbomoso. (NYSC P.P.A) November 2019 – October 2020

• Computer study teacher

• CLO (Corpers Liaison Officer)

Guaranty Trust Bank (Mobile Money Solution) August - October 2018 Role: 737 Ambassadors.

Responsibilities:

• Educating customer on different product of the Bank *737#

• Profiling Customers for the banking code.

• Attend to customers complain, treat with urgency and give feedback Guaranty Trust Bank (Mobile Money Solution) September 2016 – December 2017 Role: Internet banking officer/ customer service.

Responsibilities:

• *737# (USSD) Market penetration team member

• Educating the customer on the different products of the Bank *737# from one state to another.

• 737 BRT Campaign.

• 737 USSD officer.

Student Industrial Working Experience Scheme (SIWES). June – September, 2015 Femtech Information Technology Institute, Offa, Kwara State.

• Computer repairs and maintenance (PC Clinic).

• Creeping (configuring) and maintenance of network cables.

• Weekly route checks of computer performance.

EDUCATION

HND in Computer Engineering Technology

Federal Polytechnic, Offa, Kwara State / August 2019 OND in Computer Engineering Technology

Federal Polytechnic, Offa, Kwara State / August 2016 Senior School Leaving Certificate

St. John’s Comprehensive Academy, Ilesa, Osun State / 2008 Primary School Leaving Certificate

C.A.C Primary School, Iwaraja, Osun State / 2001

PROFESSIONAL CERTIFICATIONS

Jobberman Soft-Skills Training

Jobberman / March 2021

Diploma in Facility Management

The Chartered Institute of Contract Project and Facility Management / June 2020 Post Graduate Diploma in Project Management

The Chartered Institute of Project Management / June 2020 Graduate Diploma in Health Safety and Environment (HSE LEVEL 3) Chartered Institute of Environmental Health and safety / June 2020 Diploma in Health Safety and Environment (HSE LEVEL 2) Chartered Institute of Environmental Health and Safety / June 2020 INTEREST

Acquiring skills and knowledge

Creating a positive impact in peoples’ lives

Goal oriented

meeting people and Development Services.

Contact this candidate