Business Analyst Project Management
Resume:
SADIYAA MANSOOR
BUSINESS ANALYST, WITH MORE THAN 6 YEARS OF BA EXPERIENCE IN THE IT INDUSTRY
PERSONAL DETAILS
NATIONALITY:
South African
GENDER:
Female
RACE:
Indian
LANGAUAGES:
English & Afrikaans
MARITAL STATUS:
Single
DRIVERS LICENSE:
Code 8
CONTACT NUMBER:
EMAIL ADDRESS:
********@*****.***
PHYSICAL ADDRESS:
54 Meadway Mews, Kelvin
EDUCATIONAL QUALIFICATIONS
L.E.A.D Programme (Leadership Exploration & Development) LLC Academy Current Advanced Business Analysis Faculty Training Institute 2018 Diploma in Project Management Varsity College, Sandton 2009 Diploma in Human Resource Management and Training Varsity College, Sandton 2008 Bcom (Accounting) 2nd year University of Johannesburg 2005 Bcom (Financial Accounting) 1st year University of Pretoria 2000 Standard 10/Grade 12 Tshwane Muslim School 1998
ADDITIONAL TRAINING
Agile Fundamentals Including Scrum and Kanban Udemy 2021
Telesure Group Certificate in Investment in Excellence 2010
Weld-cut Equipment Certificate in QMS and SHE Systems Overview 2006
Lifting Operator Training Centre (Altech Netstar) Certificate in Health and Safety 2002 COMPUTER LITERACY
Windows Suit
Microsoft Excel
Microsoft Outlook
Microsoft Word
Microsoft PowerPoint
Microsoft Publisher
Microsoft Teams
BA Tools:
Visio
Balsamiq Mock-ups
Bazagi
Enterprise Architect
Pencil
Jira
Trello
draw.io
Project Management Tools:
PSNext / Sciforma
MS Projects
SharePoint
Jira
Getafix
Other
Zoom
Slack
Discord
Dealmaker
Lead Management System
Phoenix
i-Manage
MyMarket
Nedinform
Navision
Executive Viewer
Symphony
Scala
Pastel 5
Salesforce
CAREER CHRONOLOGY
Senior Project Coordinator Digby Wells Environmental Apr 2025 – Current Business Analyst BetterHome Group Oct 2017 – Apr 2025 Project Manager BetterHome Group Nov 2014 – Sep 2017 Project Manager Telesure Group Jul 2013 – Sep 2014 Project Manager Telesure Group (Upstream) Aug 2009 – Jun 2013 Project Administrator Telesure Group (Upstream) Aug 2007 – Jul 2009 Personal Assistant / Administrator Telesure Group (Upstream) Jul 2006 – Jul 2007 Management Assistant / HR Officer Weld-cut Equipment Jun 2005 – Jun 2006 Secretary and Personal Assistant The Embassy of the Arab Republic of Egypt Mar 2004 – May 2005 Credit Controller Netstar (Altech) May 2002 – Aug 2003 Customer Service Consultant Netstar (Altech) Feb 2001 – Apr 2002 EMPLOYMENT DETAILS
COMPANY
:
Digby Wells Environmental
DATE : Apr 2025 – Current
TITLE : Senior Project Coordinator
JOB DESCRIPTION : Projects
- Assisting the technical project team with the implementation of the agreed upon project management methodology. This could include the development of new templates as well as the training of the technical team on project management methodology
- Setting up and loading of new proposals, projects and budgets onto the Project Management System
- Assisting Project Managers in the submission of tenders and or proposals
- Assisting Project Managers in tracking time, budgets and money spent on both projects and proposals
- Assisting with client follow-ups, invoicing, arranging meetings, drafting agendas and taking and distributing minutes
- Coordinating and following up with the various internal and external stakeholders
- Administration relating to the compilation of presentations, letters and memos, including the formatting of reports and deliverables for distribution to our clients
- Coordinating the logistics on projects, which may include managing petty cash, purchasing items, arranging accommodation and transport
- Working on site under strenuous conditions
- Provide Invoicing support to Project managers
- Group Invoice coordinator. Announce start and finish of invoicing based on invoice schedule. Provide a report showing invoice progress, which can be distributed
- Group Project Management Meeting, including the scheduling, development and facilitation of the weekly Project Management meeting. Actioning of meeting minutes and tracking of actions and responsibilities
- Group Reporting of Projects, Proposals and Charged vs. Chargeable, Invoicing etc. in OpsCo and Board reports and Staff Meeting
- Data Management and QA/QC
Systems
- Facilitate System queries with the appointed developer
- Digby Wells Central Super User (Oversee, quality control, correct entities, charge out rates, withholding tax, monthly projects and proposal tracker, WIH tracker etc.)
- As the system develops, identify new ways of working with the system and communicate and train the organisation
- Develop system reports as required in Digby Wells Central ensuring that the system reports are updated with latest information
- Mentor and training other users on the use of Digby Wells Central
- Maintain the Digby Wells Central System in collaboration with System champions (e.g., CRM details for clients and projects) COMPANY
:
BetterHome Group
DATE : Oct 2017 – Apr 2025
TITLE : Business Analyst (with Systems & Data Analysis Expertise) JOB DESCRIPTION : Business Analysis:
- Developed a deep understanding of business strategy, operational plans, and functional interdependencies to ensure solutions align with organizational goals
- Conducted quality reviews of business requests against group-level strategic drivers and performed group-wide impact assessments
- Defined and documented business problems, intent, desired outcomes, and success metrics for each initiative
- Delivered well-rounded solutions considering people, processes, technology, data, and reporting. Ensured traceability between requirements and business objectives
- Created clear, structured, and unambiguous documentation to support solution design and stakeholder understanding
- Contributed to the establishment and continuous improvement of business analysis standards, SOPs, and delivery methodologies
- Ensured deliverables (e.g., business process documentation, business rules) were reusable and maintained in centralized repositories
- Maintained proactive and transparent communication with stakeholders at all levels; ensured timely updates on initiative progress and risks
- Prioritized and sequenced work based on team capacity, dependencies, and strategic alignment, delivering within agreed timelines and standards
- Collaborated with cross-functional teams (Engineering, Design, Sales, Marketing) to implement business solutions and optimize customer journeys
Systems Analysis:
- Analysed current IT systems, identified opportunities for improvement, and contributed to solution architecture in partnership with engineering and third-party vendors
- Bridged business and technical teams by gathering, analysing, and translating requirements into functional and technical specifications
- Participated in the design and implementation of systems and integrations, including documentation, testing, and rollout
- Maintained system documentation, including but not limited to data structures, enterprise relationship diagrams, and integration mappings
- Applied knowledge of Domain Driven Design, data dictionaries, and enterprise architecture in solution design
- Worked with API integrations, including REST and SOAP services; reviewed Swagger API documentation and payload structures for solution compatibility
- Automated business processes to drive efficiency and reduce manual effort across departments
Data Analysis:
- Collected, cleaned, and consolidated data from multiple sources, ensuring accuracy and consistency for reporting and analytics
- Applied data quality control measures to improve data integrity and trustworthiness in decision-making
- Delivered reports and dashboards requirements for data visualization tools (e.g., Power BI) to communicate insights effectively to both technical and non-technical stakeholders
Key Skills & Competencies:
- Requirements Gathering & Analysis: Strong ability to elicit, prioritize, and document detailed business and system requirements
- Solution Design & Implementation: Adept at designing integrated solutions that align with business needs and drive measurable value
- Process Improvement: Identified inefficiencies and implemented optimized workflows that enhanced operational performance
- Project Management: Experienced in managing work streams, estimating effort, planning tasks, and delivering to scope using Agile
(Scrum) and Waterfall methodologies
- Stakeholder Management: Strong interpersonal skills to manage expectations and maintain alignment across business units
- Communication: Effective communicator able to tailor messaging for business leaders, developers, and cross-functional teams
- Documentation: Produced high-quality functional specifications and user stories to support project execution and handover
Notable Achievements
- Designed and implemented Core Group Foundation Systems to better support customer engagement throughout the journey
- Mapped and standardized business processes, enabling improved compliance and audit readiness
- Delivered key improvements in customer relationship workflows, in collaboration with Engineering and Sales teams
COMPANY
:
BetterHome Group
DATE : Nov 2014 – Sep 2017
TITLE : Project Manager
JOB DESCRIPTION : Group Project Portfolio Management
Effectively plan, co-ordinate & implement small to large sized projects for the Group
Effectively plan, co-ordinate & implement all incoming IT Application and Information Management work
Effectively manage resources, skills requirement and workload distribution in accordance to business priorities
Change Enablement
IT Governance & Business Continuity Planning
Staff Management
Business Analytics
System Integration Testing
Change Control Management
Risk and Issue Management
Mobilise the project by establishing project leadership, defining scope, clarifying project vision and seeking stakeholder support.
Develop a project definition report and establish a high-level roadmap of design progression to the project vision.
Define work stream composition; produce a work breakdown structure and a project plan in support of the project roadmap.
Drive the performance of the project, provide active management of project components/work streams and resolve project quality and design issues.
Integrate the various design components of the project (process, people, and technology dimensions).
Empower project stakeholders through project information and feedback to make judicious project decisions at Steering Committee level.
Provide a single point of focus for all project issues, governance, and escalation of risks and consideration of alternative project options.
Monitor and control project progress using the reporting standards (status reports, etc.) as defined by Enterprise Projects.
Document completeness
- Work Breakdown Structure
- Project Definition Report
- Project Schedule
- Risk & Issue documentation
- Change Request documentation
- Project Status Reports
- Closeout Report
- Other
COMPANY
:
Telesure Investment Holdings Group
DATE : Jul 2013 – Sep 2014
TITLE : Project Manager
JOB DESCRIPTION : Effectively plan, co-ordinate & implement small to medium sized projects for the Enterprise Development Department
Change Control Management
Risk and Issue Management
Effectively manage resources, skills requirement and workload distribution in accordance to business priorities
Mobilise the project by establishing project leadership, defining scope, clarifying project vision and seeking stakeholder support.
Develop a project definition report and establish a high-level roadmap of design progression to the project vision.
Define work stream composition; produce a work breakdown structure and a project plan in support of the project roadmap.
Drive the performance of the project, provide active management of project components/work streams and resolve project quality and design issues.
Integrate the various design components of the project (process, people, and technology dimensions).
Empower project stakeholders through project information and feedback to make judicious project decisions at Steering Committee level.
Provide a single point of focus for all project issues, governance, and escalation of risks and consideration of alternative project options.
Monitor and control project progress using the reporting standards (status reports, etc.) as defined by Enterprise Projects.
Document completeness
- Work Breakdown Structure
- Project Definition Report
- Project Schedule
- Risk & Issue documentation
- Change Request documentation
- Project Status Reports
COMPANY
:
Telesure Investment Holdings Group
DATE : Aug 2009 – Jun 2013
TITLE : Project Manager – Group Communications
JOB DESCRIPTION : Management of two Communication/Project Administrators
Management of Printing and Fulfilment material for the Group (Group Communications for both internal and external)
Stock Control (Obsolete Stock etc.)
General and/or escalated correspondence and queries
Liaison between external and internal Suppliers and Agencies
Planning, co-ordination & implementation of all amendments and new product launches
Proofing of documents/articles
Ad hoc printing projects, i.e. Christmas cards, lanyards, calendars, etc.
Co-ordination of Branding for Assessment Centres
Planning and Organizational Assistance with Internal/External Events
Induction program presentation to all newly appointed staff as well as existing staff members (Structure and Maintenance)
Automation & Streamlining of Fulfilment purchasing
TFL (Performance Evaluation and Rewards Program)
I-Manage Program (Super User)
Maintenance of Intranet landing page articles
Preparation of Stop Presses
Interviewing of General Managers/Directors/CEO’s for research
Annual Report Research
Preparation of Articles for the Internal magazine COMPANY
:
Telesure Investment Holdings Group
DATE : Aug 2007 – Jul 2009
TITLE : Project Administrator - Group Communications JOB DESCRIPTION : Management of Printing of Fulfilment material for the Group
Stock Control (Obsolete Stock etc.)
Preparation of Audio Fulfilment material
Follow-up on correspondence and queries
Liaison between suppliers and Agencies
Planning, co-ordination & implementation of all amendments and new product launches
Proofing of documents/articles
Ad hoc printing projects, i.e. Christmas cards, lanyards, calendars, etc.
Co-ordination of Branding for Assessment Centres
Planning and Organizational Assistance with Internal/External Events
Induction program presentation to all newly appointed staff as well as existing staff members (Structure and Maintenance)
Automation & Streamlining of Fulfilment purchasing
TFL (Performance Evaluation and Rewards Program)
I-Manage Program (Super User)
Maintenance of Intranet landing page articles
Preparation of Stop Presses
Interviewing of General Managers/Directors/CEO’s for research
Annual Report Research
Preparation of Articles for the Internal magazine COMPANY
:
Telesure Investment Holdings Group
DATE : Jul 2006 – Jul 2007
TITLE : Personal Assistant / Administrator - Group Communications JOB DESCRIPTION : Diary Management for three General Managers
Arrangement of Catering for meetings
Preparation of Presentations
Research
Preparation and validation of expenses & payments
E-mails
Co-ordination of Fulfilment Stock for the Group
General Office Admin
Follow-up on correspondence and queries
Liaising with suppliers and Agencies
Preparation of SMS campaigns
Planning and Organizational Assistance for Internal/External Events
Induction program presentation to all newly appointed staff as well as existing staff members (Structure and Maintenance)
Automation & Streamlining of Processes, such as the online Business Card Order Process, Internal Communications etc.
Preparation & Implementation of Upstream’s Service Charter
Control & Maintenance of TFL (Performance Evaluation and Rewards Program)
I-Manage Program (Super User)
Intranet landing page re-vamp and Maintenance
Interviewing of General Managers/Directors/CEO’s for research
Annual Report Research
Preparation of Articles for the Internal magazine COMPANY
:
Weld-Cut Equipment
DATE : Jun 2005 – Jun 2006
TITLE : Management Assistant / Human Resources Officer JOB DESCRIPTION : Preparation of Month-end Management and Sales Representative Reports
Year-to-date Financial Reporting
Income Statement and Balance Sheet Schedules
Other Financial Management Reporting
Salesman Predictive Reports
Capturing of Salary and Wage payrolls on Accsys
Payment of Salary & Wage payrolls through Nedinform
Drafting of contracts and annexures (packages) for all staff
Preparation of Job Descriptions
Preparation & maintenance of Leave Schedules
Preparation of IRP5’s
Processing of Garnishee Orders on Payroll
Maintenance of Company’s BEE
Processing of VAT
Group life / Provident Fund
Processing & Maintenance of Nedfleet
Preparation of Salary/Wage Reports for Management
Salary/Wage Advices
Calculation of Commissions
Maintenance/allocation of Staff loans
Calculation & Payment preparation of Casual Wages
Processing & Maintenance of Medical Aid [Discovery]
Downloading of Benefit Statements
Preparation of Workman’s Compensation
Preparation & Maintenance of Petty Cash for all Branches
Preparation of Payment to Creditors via Nedinform
Preparation & Maintenance of Employee Files
All other HR functions
Posting and Printing of Credit Memos
Monthly Statements
Journal entries
Filled-in for Bookkeeper while on maternity leave – Contingency Plan
Liaising with banks – preparation of new accounts, changes etc.
Preparation of Tender Documentation
Update Verification between EV and Navision (i.e. financial input and reporting systems)
IT Support & Assistance
Flight Arrangements and Accommodation for MD and Management
Health & Safety Representative
COMPANY
:
The Embassy of the Arab Republic of Egypt – Commercial Services Bureau DATE : Mar 2004 – May 2005
TITLE : Secretary and Personal Assistant – Commercial Affairs JOB DESCRIPTION : Diary management for the Commercial Minister, Financial Attaché & Commercial Attaché
Research
Preparation and validation of expenses & payments
Development of marketing Promotions for Egyptian Companies interested in importing/exporting
Preparation of newspaper summaries for the Minister
Preparation of Vat [Diplomatic Privileges]
Preparation of all English correspondence
General Office Admin
Arrangement of travel, accommodation & itinerary for Egyptian Delegations
Arrangement of travel & accommodation for Diplomats
Commercial liaison between Commercial office and Government departments such as the DTI; Johannesburg Chamber of Commerce; etc.,
Organizational Assistance with:
Management of the National Day & Military Day Functions COMPANY
:
Netstar (Altech)
DATE : May 2002 – Aug 2003
TITLE : Credit Controller
JOB DESCRIPTION : Debt collections
Investigation & validation of debit/credit notes
Allocation of payments received to relevant invoices
Journal entries
Research & preparation of client accounts to be handed over to Legal
Reconciliation of accounts
Efficient & effective problem solving on Client level as well as management
Member of the Customer Service Forum
Structuring of collections procedure for the Finance call centre, Consumer & Corporate accounts
Structuring of job descriptions for Credit Controllers
Finance Co-ordinator
Providing product & systems training to Finance Staff as well as staff from other departments
Development, implementation & maintenance of the new Financial In-house computer system
Supervision & training of night shift staff
Health and Safety officer
COMPANY
:
Netstar (Altech)
DATE : Feb 2001 – Apr 2002
TITLE : Customer Service Consultant (Trainee for the first 6 months) JOB DESCRIPTION : Efficient & effective problem solving on Client level as well as management
Production of Insurance Certificates
Updating of existing/new client information on the database
Analysing & providing solutions to Clients regarding their questionnaire feedback
Providing CRM Utility Training to new employees
Validating cancellation of service agreements
Providing Dormant vehicle feedback to management
Automation
Development, test trials and implementation of these projects
Providing progress reports to management
Tele-Sales Consultant
ACHIEVEMENTS
BetterHome Group Team of the Year Award
BetterHome Group Lone Ranger Award
Telesure Group Award for Service Excellence
REFERENCES
BetterHome Group (Head of Products) Lourens Pretorius +44-752*-****** (SA) BetterHome Group (Manager: Data and Reporting) Sheree-Lee Jordaan +61-473-***-*** (SA) BetterHome Group (Group Solutions Architect) Charl Botha +61-473-***-*** (SA) BetterHome Group (Chief Technology Officer) Willie Otto +44-752*-****** (UK) BetterHome Group (Senior Business Analyst & Business Architect) Leanne Nuen +61-473-***-*** (Australia)
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