Customer Service Front Desk
Resume:
Las Vegas, Nv *****
*************@******.***
Alexia Luque Aguirre
Summary
To excel to the highest level possible of the career path I choose and staying dedicated to achieving targets. Excellent sales and organizational skills coupled with service oriented mindset. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. SKILLS
Customer Service
Computer and Technology
Team Player
Fast work environment
Communication
Upbeat and Outgoing attitude
Accurate Money Handling
Personal Groom Procedures
Heavy Lifting
Attention to Detail
Guest Satisfaction
Team Goals
EXPERIENCE
Vdara Hotel & Spa, Las Vegas, NV — Front Desk / Room Coordinator July 2023 - PRESENT
● Greeted, registered and assigned rooms to hotel guests.
● Scheduled reservations for groups and special events.
● Excellent communication and interpersonal skills
● Strong organizational abilities and attention to detail
● Proficiency in basic computer software
● Ability to multitask and prioritize tasks effectively
● Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or update records, files, reservations, and answer inquiries from guests
● Assign amenities/upgrades for the guests. Work with/direct various departments to ensure that special requests (no feathers, cribs, extra extension cord, ) are taken care of prior to guest's arrival
● Resolved customer complaints promptly and courteously.
● I can assist with guest requests by phone and in person
● Fully conversant with hotel credit policy as it relates to Cash payments, Credit card payments, Voucher payment, Third party payment, Coordinate with Accounts department and Front Office Manager for any special billing requests and procedures
AutoZone, Las Vegas, NV — Inventory Manager
November 2022 - January 2024
● Record data manually and by using the computer
● Packed and unpacked items to be stocked within the sales floor and in the back
● Verified inventory by comparing the items to the physical counts of stock
● Investigated discrepancies and adjusted errors
● While also managing the staff in the front, planning and evaluating department activities also driving sales.
Walmart, Las Vegas, NV — Online Grocery Shopper
December 2021 - November 2022
● The responsibilities and duties of this job was first to get a work device and a mini printer, then choose a customer's order to shop for inside the store
● I would do multiple orders at a time so the process would go by faster
● I also would gather all orders and organize the them together while dealing with customers' requests over the phone with orders courteously, efficiently, and promptly
● Then, eventually deliver them politely to guests outside and place the orders in the customers trunks
Sprouts, Las Vegas, NV — Courtesy Clerk
August 2021 - December 2021
● My responsibilities were bagging all items for the cashiers to support them
● If they were short staffed, I would help cashier too
● I helped some customers take their groceries to their car if they needed
● I would do go backs which were putting items back on the shelf that people returned at the register
● Also, I pushed all the carts outside back into the store Olive Garden, Las Vegas, NV — Hostess
June 2021 - December 2021
● Provided guest service and welcoming customers to a food service environment and ensuring that they are seated and receive attentive service.
● My duties include maintaining a waitlist of guests during busy meal service, passing out menus and accepting phone calls
● I would also help guests with their reservations or any questions they had.
● Evaluating seating at different tables to ensure even workload for wait staff.
EDUCATION
Centennial High School, Las Vegas, NV — High School Diploma August 2020 - May 2021, 10200 W Centennial Pkwy
Las Vegas, NV 89149
AWARDS
In high school I would receive a lot of perfect attendance awards as well as straight A’s awards.
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