Affordable Housing Property Management

BRIA KNIGHTON

Beaverton, Oregon *****

971-***-**** - ********.****@*****.***

PROFESSIONAL SUMMARY

Analytical, dynamic, and detail-oriented professional with extensive experience in business and affordable housing sectors. My expertise encompasses executive development and leadership, successfully implementing and evaluating systems designed to enhance the skills and knowledge of senior managers and executives. Certified expert in Affordable Housing, possessing over ten years of experience in Property Management. Currently seeking a leadership role that would allow the use of skills to foster strategic growth and innovation, ultimately contributing to organizational success. Dedicated LIHTC professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

WORK HISTORY

08/2021 to Current EXECUTIVE PROGRAMS DIRECTOR

Pinehurst Management – Portland, Oregon

A strategic leader and visionary, responsible for overseeing the successful execution of complex initiatives within the organization.

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Guide program objectives to ensure alignment with the company's goals and mission while adhering to landlord/tenant law and the regulations of various programs.

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Oversight and timely completion of multiple projects, ranging from new construction to the re-syndication and lease-up phases, ensuring efficiency and precision to meet all lender and owner deadlines.

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Key liaison between senior management and operational teams, contractors, and partners, influencing decision-making and resource allocation to enhance organizational success.

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With a focus on both strategic development and detailed execution, I am accountable for the formulation and implementation of organizational programs while ensuring their effective execution by employees.

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Shaping the strategic direction of compliance and portfolio management, ensuring alignment with broader objectives through effective oversight, stakeholder management, and operational execution.

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In my capacity within regional portfolio management, I prioritize nurturing relationships with owners, partners, state officials, and, most importantly, residents, with the aim of delivering excellence and impactful results in affordable housing.

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Remain up to date on all relevant rules and regulations to effectively train and guide over 300 employees.

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Built a robust risk management framework to proactively address potential challenges within projects before they escalated into issues.

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Implemented data-driven decision-making processes for informed strategy development and execution.

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Created a culture of accountability by setting clear performance expectations and monitoring progress regularly.

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Managed multi-million-dollar budgets, ensuring cost-effective allocation of funds to achieve strategic objectives.

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Mentored junior team members, fostering their professional growth and enhancing overall team performance.

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Spearheaded the design and launch of new programs, driving significant growth in revenue and market share.

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Developed collaborative projects and partnerships with other community providers.

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Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

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08/2021 to 08/2022 CORPORATE COMPLIANCE SPECIALIST Pinehurst Management – Portland

Developing and implementing compliance programs, which includes creating policies, procedures, and training materials to ensure compliance.

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Conducting audits and investigations by Identifying potential compliance issues, conducting investigations, and reporting findings to management, Ownership, and 3rd party compliance auditor foraccuracy with OHCS

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Providing guidance and advice by consulting with management, ownersz and employees on compliance matters, answering questions, and offering recommendations.

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Staying current with regulatory changes by monitoring and tracking new laws, regulations, and industry standards, such as HOTMA and new rental assistance from OHCS.

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Working with other departments: Collaborating with legal, HR, finance, and other teams to ensure compliance across the organization.

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Developing and delivering training . By creating and delivering compliance training programs for employees tailored to each individuals learning styles and present monthly training followed by an hour of individual Q &A.

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Maintaining compliance records by keeping accurate and up-to-date records of compliance activities for thr duration of the required regulatory period. Created easy to follow trackers for each funding type at each project for on-site staff to use.

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Reporting compliance issues and activities by communicating compliance status and issues to management and relevant stakeholders.

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Assisting with investigations by working closely with PHB and participating in and assisting with internal and external investigations.

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Managed relationships with external auditors, facilitating timely completion of audits and addressing identified issues promptly.

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• Streamlined internal audit processes for improved risk management and corporate governance.

Contributed to the success of merger and acquisition activities by ensuring seamless integration of acquired entities into existing compliance programs.

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Demonstrated a commitment to continuous improvement in the compliance function by seeking out opportunities for professional development through certifications, workshops, or advanced education courses.

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Established and maintained strong relationships with key business partners to promote culture of compliance.

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Fostered positive relationships with regulatory agencies by responding promptly to inquiries and collaborating on mutually beneficial initiatives.

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Enhanced company''s regulatory compliance by implementing robust policies and procedures.

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Promoted transparency throughout the organization by regularly reporting on key compliance metrics to senior management and board members.

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Mitigated potential risks associated with third-party relationships by conducting thorough due diligence reviews prior to contract execution.

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07/2018 to 06/2021 SENIOR COMMUNITY MANAGER

Reach Community Development – Portland

Spearheaded the creation of a community ambassador program, empowering key members to act as advocates for the organization within their networks.

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Enhanced community engagement by implementing tailored communication strategies and social media campaigns.

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Leveraged analytics tools to monitor trends in user behavior patterns, adapting strategies accordingly to enhance overall platform experience for members.

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Actively listened to feedback from community members, addressing concerns promptly while maintaining professional integrity.

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Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

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Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

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Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

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Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

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Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.

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Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

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Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.

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• Coordinated with legal counsel to resolve tenant disputes.

• Followed up on delinquent tenants and coordinated collection procedures.

• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

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Partnered with accounting teams to ensure accurate financial reporting across all managed assets.

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Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.

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02/2016 to 01/2018 COMMUNITY MANAGER

Sage – Gresham

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

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Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.

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Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.

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• Followed up on delinquent tenants and coordinated collection procedures. Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.

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Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.

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• Completed final move-out walk-throughs with tenants to identify required repairs. Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

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Introduced prospective tenants to types of units available and performed tours of premises.

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Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.

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03/2009 to 12/2015 Community Manager

WPL Associates – Gresham

• Delivered emergency 24-hour on-call service for tenants on building issues. Monitored and tracked payments and expenses, providing timely and accurate financial reports.

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Developed annual operating budgets and forecasts, as well as sales and marketing plans.

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Implemented and enforced policies and procedures to maintain properties to highest standards.

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Conducted regular inspections of both interior and exterior of properties for damage.

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• Collected and maintained careful records of rental payments and payment dates.

• Kept properties in compliance with local, state, and federal regulations.

• Communicated effectively with owners, residents, and on-site associates.

• Coordinated with janitorial and engineering staff on maintenance and upkeep.

• Followed up on delinquent tenants and coordinated collection procedures. SKILLS

• HOTMA

• LIHTC

• HOME

• PBV

• HCV

• HTF

• PSH

• OHCS

• Lease-up Completion processes

• Affordable Housing Compliance

• Oversight

• Portfolio Management

• Policies and Procedures

• Compliance

• Training initiatives

• Budget development

• Employee reviews

• Staff training/development

• Business Development

• Delegation

• Coaching and mentoring

• Effective leader

• First Aid/CPR

• Self-Motivated

• Decision-Making

• Dependable and Responsible

• Flexible and Adaptable

• Cultural Awareness

• Data Entry

• Excellent Communication

• Interpersonal Communication

• Written Communication

• Teamwork and Collaboration

• Clerical Support

• PPE Compliance

EDUCATION

06/2006 Wilson High School - Portland

CERTIFICATIONS

• Certified TCS, OHCS - 2006 - 2025

• Certified CRPBV, Home Forward - 2022 - 2025

• Certified HOTMA Specialist, OHCS - 2024 - 2025

• Certified Mental Health CPR, National Council for Mental Health- 2018 - 2025

• Certified HCCP, OHCS - 2018 - 2025

• Certified HOME Specialist, PHB- 2022- 2025

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