Executive Assistant Customer Service

Diana Glassman

*** **** *****, *************, ** 08886 908-***-**** *****.********@*******.*** Professional Summary

Organized and committed manager and business owner with over 27 years of experience including experience as an Executive Assistant managing high-profile projects during the development of a new national wireless telecommunications company as well as conducting financial and sales reports. Known for managing staff, working in fast-paced environments, and performing multiple levels of clerical office duties. Responsible, dedicated, and hard-working professional looking to use my expertise to further the organization. Skills & Abilities

● Strong verbal communication

● Excellent time management

● Organization

● Team leadership

● Articulate and well-spoken

● Quick learner

● Detail oriented

● Self-motivated

● Critical Thinker

● Problem Solving

● Project Management

Experience

OWNER HAPPY PLACE VACATIONS JANUARY 2011-PRESENT

· Sole proprietor of travel agency

· Contracted with host agency TravelQuest

· Dozens of repeat customers with $100,000+ in booked sales

· Uses social media platforms to increase revenue

· Attends live travel online webinars

MANAGER THE SPOT DRIVE-IN MAY 2020-PRESENT

· Handle and maintain money throughout shift

· Maintain delegation among staff members

· Respond to customer concerns or complaints

· Provide top-notch customer service

· Clean and maintain food preparation and dining area PROJECT COORDINATOR TKO INSTALLATIONS, INC. DECEMBER 2024- MAY 2025

· Operational support of company’s largest customer and 3 project managers

· Managed database of 400+ projects including intake, scheduling, inventory, billing, and closeout as well as attended team calls, customer calls, and individual project manager calls

· Organized information in Excel, Microsoft Outlook Calendars, Microsoft PowerPoint, and Microsoft Word

FOOD SERVICE WORKER WHITSONS CULINARY GROUP OCTOBER 2023-NOVEMBER 2024

· Prepare and serve food to 1100+ students each school day

· Maintain food safety, sanitation, and hygiene while upholding my ServSafe certification

· Operate cash registers while serving Easton Area Middle School students

· Count, portion, and pack daily breakfasts

· Provide customer service and assistance to the students MANGER VILLA ROLLER RINK SEPTEMBER 2010-NOVEMBER 2023

· Oversaw daily operations

· Responsible for creating and maintaining staff schedule

· Ran and maintained the POS system

· Responsible for interviewing, hiring, and maintaining staff

· Answered emails and phone calls

· Responsible for paying staff

· Responsible for inventory and coordination of corporate deliveries Education

· HIGH SCHOOL DIPLOMA JUNE 1985 HUNTERDON CENTRAL HIGH SCHOOL Computer Skills

● Microsoft Office (Ex: Outlook, Teams, Excel, Word, PowerPoint, etc.)

● Google Drive (Ex: Docs, Sheets, Forms, etc.)

● Communication Tools (Ex: Zoom, Microsoft Teams, etc.)

● Databases including Acumatica

● POS Systems including Lilypad and Clover

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