Health assistance
Resume:
OGUNDEYI MARY ADEWUNMI
*** ******** ****, ******* ******* M3J 3R9
****************@*****.***
PROFESSIONAL SUMMARY:
A dedicated caregiver with well experienced working with individuals of mobility concerns, those living with substances used and suffering from mental health issues. Committed in improving all patient well-being with caring, compassionate, and strong interpersonal skills and knowledge of personal care.
PROFESSIONAL COMPETENCIES
• Client focus oriented.
• Strong written and verbal English language skills.
• Ability to listen, understand and maintain strong professional and ethical boundaries.
• Critical thinker, open, non-judgmental, and willing to learn.
• Calm under pressure, demonstrated respect towards diverse communities and individuals.
• High level computer literacy (MS office suite application)
• Ability to work collaboratively within a team environment
• Ability to de-escalate conflicts
• Behavior Management
• Emergency Response.
PROFESSIONAL EXPERIENCES
MERCY LAND HOSPITAL FEB 2023 – MARCH, 2025
SUPPORT WORKER/ROOM WORKER
DUTES:
• Perform initial screenings and assess client eligibility for admittance to emergency shelter programs
• Admit clients and assist them to integrate into the emergency shelter environment by providing a tour of the program, explaining the rules and policies, fire safety procedures, and housing first philosophy
• Ensure safety and well-being of clients and staff by doing regular facility and bed/room checks
• Assess and assist with addressing client's personal hygiene, medical, financial and emotional needs and refer them to appropriate community health, housing and social support services if necessary. Liaise with other City staff and with community agencies (e.g. hospitals, social workers, doctors, courts, shelters providers, etc.) to ensure clients receive high quality service
• Provide assistance when medical emergencies and other critical incidents occur within the shelter using problem-solving and crisis intervention to de-escalate conflicts
• A high level of professional customer service skills in establishing and maintaining working relationships with clients, service providers, the general public and/or staff when addressing service inquiries, requests and/or complaints.
• Document shift occurrence information in line with internal policies, including the completion of logs, incident reports, case management notes and recording admittance and discharge information in the SMIS system
• Participate in meetings, case conferences and divisional initiatives, as well as the development of client case plans and program development and delivery (e.g. recreation, educational, social/life skills)
• Ensure a high level of customer service and professionalism
• Undertake training and other duties as required
Communication and Customer Service Feb 2022 -Jan 2023
Duties included answering customer queries and problem solving appropriately
Performed market research surveys on customer needs and requirements
Greeted clients in a professional and welcoming manner, directed clients to appropriate staff
Improved customer service based on client feedback through the development of new policies
ARISET HOSPITAL MAR 2016 – JAN 2022
SUPPORT WORKER/ROOM ATTENDANT
DUTES:
• Providing individualized and/or crisis supports to client who are facing challenges including poverty, addictions, Abuse, Mental Health Disorder and social isolation.
• Provide one on one support to a client, such as Assertive Communication, Goal Setting, and work with feedback, conflict Resolution, Problem Solving and Managing Change.
• Providing care services to client in accordance with group home plans; these care services include, but are not limited to, helping with activities of daily living, bathing assistance, feeding, grooming, continence care, etc.
• Assisting and improve tenants self-esteem while helping them access resources for health and well-being.
• Demonstrated ability to work with individuals who present hoarding behaviors
• Monitoring and overseeing the general health and well-being of the client
• Use of Case Management as a tool to support residents in meeting their goals.
• Encourage participation in activity programs.
• Working independently and as part of a team
• Applying Knowledge of the Residential Tenancies Act.
PROFFESIONAL CERTIFICATION:
Standard first Aid & CPR/AED Certified
Education: Diploma Health Assistance June 2012 - 2014
Ogun State College of Health Technology, Ilese, Ogun State, Nigeria
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