Technical Support Supply Chain
Resume:
Julious Campbell
CYPRESS, TX 77433
**********@***.***
CAREER PROFILE/OBJECTIVE
** **** ***** ** **** Open Systems experience with expertise Business Analysis in business gathering techniques.
Primary on-site warehouse management system (WMS) and warehouse controls system (WCS) owner. Responsible for technical support, maintenance, and stability of Manhattan Associates’ Open Systems software. Managing of Sev1 and Sev2 tickets that pertain to immediate operational needs of facility whether performance or system enhancements.
Coordinated User Acceptance Testing (UAT)/validation, on system releases. Teamed up with internal departments to collaborate successful implementation as well as conducting post validation regression testing to WMS/WCS to identify, report, and document of bugs with release code.
Knowledgeable of application backend, familiar with database/table structural, joins, updating, sub-queries, indexing, etc.
Worked in conjunction with operations to continually configure new or modified warehouse layouts to align systemically with WMS (i.e., New locations, task groups, task paths, creating/updating wave rules, slotting, etc.)
Determined, maintained and enforced compliance standards related to security, system access, O/S upgrades, application layer upgrades, and hardware/infrastructure requirements.
Actively participate in the development, implementation and technical support of additional projects and systems designed to build the supply chain visibility and flexibility.
Manhattan Warehouse Management Systems (WMOS 2013, 2015,2018) configuration
Manhattan Slotting Optimization (SLOT 2013,2015,2018) Implementation and configuration.
Manhattan Labor Management (LM 2013,2015,2018) configuration and Implementation
Manhattan Supply Chain Intelligence (SCI 2015,2018) Configuration and report maintenance
Manhattan Active Warehouse Management (MAWM) Configuration and Implementations.
To obtain a position with growth potential within an organization, where my technical experience, professionalism and dedication to customer satisfaction will provide further advancement opportunities.
PROFESSIONAL EXPERIENCE
Manhattan Associates, Atlanta, GA Nov 2024– 2/12/2025
Senior Educational Services Consultant
Lead advanced training sessions, both in-house and on-site, for internal and external customers on the operation and features of Manhattan Associates' products.
Prepare, design, write, edit, and maintain training materials and documentation. Test and maintain training software to ensure its effectiveness.
Deliver lectures, demonstrations, and facilitate discussion groups, seminars, field assignments, and both independent and group projects.
Plan, create, test, implement, analyze, and modify training programs.
Ensure quality and service standards are met, promote teamwork, and provide mentoring, career advising, and training. Generate reports on trainee progress and performance for clients and Manhattan management teams.
Manhattan Associates, Atlanta, GA Nov 2018– Current
Senior Principal Consultant (PSO)
Responsible for overall success of multiple software system integration projects including multiple product implementations of over $1 million revenue from inception to installation to include managing project scope, design, budget, resources, deliverables, client relationship, issue escalation and resolution. Work closely with cross function divisions including sales, R&D, product development and related teams. Exercises independent discretion in developing internal guidelines and implement or creates best practices. Implement change management strategies to control scope and obtain additional funding as necessary. Ensure the project team proactively identifies and troubleshoots critical issues, maintains and prioritizes project issue lists, suggests solutions, and escalates when appropriate. Make certain all issues are driven to closure.
Gulf State Toyota, Houston, TX July 2017– June 2018
System Analyst III -Warehouse Management
Configuration of Manhattan Associates (WMOS, LM, DM, Slotting) in our distribution center and deployment of new features. Implement and support of application Configuration and functionality, Users/Role/Access Administration, Configure Transactions/Tran Params, Putaway Rules setup, Cycle count rules setup, Tasks and Priorities, Work Order Processing, Receiving, Order Allocation, Picking, Packing, Shipping, Transportation planning/Routing, Inventory Management, Cycle counting, physical inventory, Shipment Confirmation, Reports Verification, etc. Technical and functional support for enterprise level integration with other systems like Vendor Management, Receiving, Fulfillment, Inventory, Logistics, Pricing, Item, Unix, DBA, etc.
Document the Functional, Detail Designs, Technical specifications, Process flow, Use cases, Test cases, User Manuals, etc. Design, development, implementation of custom modules for WMOS using Oracle stored procedures, DB scheduler jobs, MIF calls, EMS, Unix shell scripting, Java, SSRS reporting. Setup production servers, configuration, Users Integration/create new users, Configure Listeners, Routers, Schedulers, Device end points, Smoke testing, during go-live.
Provided techno functional support, debug and enable high logging for Java/C++ WMOS programs, troubleshooting for production issues reported by operations, analyze the root case and provide a resolution or work-a-round, document the resolution/root cause analysis in First choice. 24x7 Production support during implementation go-lives and peak holiday seasons.
Support DB Refresh, patches, and periodic disaster recovery activities and attend change control meetings.
Target, Minneapolis, MN Aug 2016– July 2017
Sr. Engineer – Warehouse Management / TTS Distribution Supply Chain
Participate in construction activities ensuring architectural and operational requirements are met. Utilize standard enterprise tools to develop or implement infrastructure hardware, software or other technical components. Resolve hardware, operational, infrastructure and application incidents. Provides preventative maintenance, troubleshooting and quickly resolves problems to ensure infrastructure and application stability. Collaborate with team to promote re-use and develop consistent technical build, implementation and support processes. Participate in the design, lifecycle management, and total cost of ownership of platforms, applications and infrastructure services. Write, develop and unit test software and participates with design or build, tests and implements infrastructure needs of the design specifications. Diagnose, isolate and de-bug software and hardware problems and perform problem resolution. Follow standards and best practices while collaborating with the team to promote re-use and develop consistent technical build processes.
Avon Products, Inc., Rye, NY June 2015 – Aug 2016
IT Business Lead / WMOS Techno – Functional
Provide 24/7 on-site Support for Production issues for Manhattan WMS, LM, PM, EEM and Slotting applications. Provide back-end Support on UNIX and application servers to troubleshoot issues. Manage configuration, testing, and deployment activities for all code enhancements. Reviews and analyzes the effectiveness and efficiency of existing systems and develops strategies for improving or leveraging these systems. Prepares and delivers reports, recommendations, or alternatives that address existing and potential problem areas in IT systems. Collaborates in the planning, design, development, and deployment of new applications, and enhancements to existing applications. Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems, and post-implementation support. Provides orientation to end users for all modified and new systems. Collaborates with project managers and project sponsors to determine project scope and vision. Translates conceptual user requirements into functional requirements in a clear manner that is comprehensible to developer’s/project team.
Nike, Memphis TN November 2014 – June 2015
WMOS Techno – Functional Consultant (Contract)
Defines business problems related to the WMOS and their system solutions including analysis of alternatives. Provides customer support management for company Distribution Centers (i.e. managing Help Desk tickets). Implements enhancements by following company mandated change management and security procedures. Improve overall quality of configuration settings in WMOS production environments, application functionality and performance.
Provide after-hours support in cases of a business-critical application problem
Collaborates with members of the IT Engagement and Delivery groups to fully understand process requirements and solution proposals. Provides status reporting on tickets, modification and project requests as required.
Kforce / Payless July 2013 – September 2014
Programmer Analyst - WMOS (Contract)
The primary responsibility of this role will be to support the Logistics systems. The specific tasks include: install, configure and troubleshoot Logistics systems across the development and production environments, work with project teams on software configuration management activities (version control, release management and execution). Duties include: Requirements gathering, documentation and design, testing, user support application software, perform installation, maintenance and support of system software and user support on small to mid-sized projects, perform configuration, debugging and support for multiple infrastructure platforms on small to mid-sized projects. Monitor and tune platforms to ensure expected availability and performance levels are achieved, perform installation, maintenance and support of hardware and infrastructure on small to mid-sized projects, perform root cause analysis for service interruption recovery, create preventative measures and present to management. Assist in roll-out implementation. Responsible for ensuring that the warehouse business requirements are identified and achieved through proper functional design, while providing excellent customer service to internal and external. Works well within a team environment and can work independently when necessary. Responsible for helping others and providing on-the-job training or guidance. Liaison between DC management/personnel and technical teams to analyze and evaluate functionality to meet business needs.
Avon Products, Inc., Rye, NY June 2011 – July 2013
Senior Business Analyst - WMOS IT Specialist CoE/Administrator
Provide 24/7 on-site Support for Production issues for Manhattan WMS, LM, PM, EEM and Slotting applications. Provide back-end Support on UNIX and application servers to troubleshoot issues. Manage configuration, testing, and deployment activities for all code enhancements. Reviews and analyzes the effectiveness and efficiency of existing systems and develops strategies for improving or leveraging these systems. Prepares and delivers reports, recommendations, or alternatives that address existing and potential problem areas in IT systems. Collaborates in the planning, design, development, and deployment of new applications, and enhancements to existing applications. Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support. Provides orientation to end users for all modified and new systems. Collaborates with project managers and project sponsors to determine project scope and vision. Translates conceptual user requirements into functional requirements in a clear manner that is comprehensible to developer’s/project team.
Macy’s System & Technology, Atlanta, GA December 2000 - June 2011
WMOS Support Senior Analyst
Worked with WMOS 2006 and 2004 environment including configurations. Worked closely with clients to identify business needs and the costs and benefits of implementing system solutions; negotiate options with the client; exercise team leadership capabilities; demonstrate persuasion and patience with users. Construct IT definitions based on identified needs of the organization/ customer requirements; perform cost/benefit analyses; apply conceptualization and creative thinking skills toward possible solutions. Document a general system design based on the client's validated business requirements. Participate in execution of IT projects to ensure adherence to goals and line of business needs. Evaluate technological alternatives and build associated scenarios that are business/financial focused rather than technical; explain and predict the downstream cost implications of IT-related business decisions, then suggest fundamental changes that will reduce long-term operating expenses.
EDUCATION & TRAINING
University of Phoenix Completed
Master of Information System with a Graduate Cyber Security Certificate
Bachelor of Science in Information Technology with Advanced Information System Security Certificate Completed
LEADERSHIP & PROFESSIONAL ACTIVITIES
Member, Macy’s Communicators Toastmaster Club, January 2011 - October 2011
Mentor Program, Boys & Girls Club of Metro Atlanta, August 2010 - 2014
Member, Lighthouse Church
9U Baseball Manager (CFSA Sport Association)
CORE COMPETENCIES
Warehouse Management Applications
Manhattan Active Warehouse Management (MAWM)
Manhattan Warehouse Management (/2007/2010/2012
/2013/2015/2018)
Labor Management
Slotting Optimization
Performance Management
DM Mobile
Business Intelligence/Reporting Applications
SQL Server 2008R2 Management Studio
SQL Server 2008R2
BI Development Studio
Crystal Reports XI
Database & Database Applications
SQL Server 2008R2
Oracle 12g
Quest TOAD
SQL Developer
Programming Languages
SQL
T-SQL
VBScripts
Unix Korn Shell
Miscellaneous Applications
IBM Rational Rose EE
Visual Basic.NET
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