Customer Service Maintenance Supervisor
Resume:
Angela Baker
Huntsville, AL *****
*********@*******.***
Professional Summary
Utilizing my Administrative and Customer Service experience to be an effective team player. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Maintenance Supervisor
Valley Homes Realty and Property Management-Huntsville, AL January 2023 to November 2024
• Perform maintenance task for properties during and after tenancy.
• Weekly maintenance meeting
• Responsible for inventory of maintenance supplies and fleet Inspections
Valley Homes Realty and Property Management-Huntsville, AL April 2022 to January 2023
Produced inspection photos for move in and move out for real estate company. Also light cleaning and running errands.
Taste and Tips Representative
CROSSMARK-Huntsville, AL
October 2021 to July 2022
Customer service, introduce new products to our guests, cook and serve samples. Demonstrate the use of products and services.
Courier/Delivery Driver
SCI-Huntsville, AL
January 2022 to March 2022
Deliver car parts, pull parts from warehouse, sort packages. Unemployed
no compny-Huntsville, AL
July 2021 to October 2021
Job search
Account Executive
Berkley Services Company-Huntsville, AL
March 2020 to July 2021
Responsible for maintaining customer relations.
Bidding
Submitting RFQ(request for quotes)
Maintain employee records
Order Office supplies
In charger of petty cash
Bellman
BEST WESTERN PLUS Sovereign Hotel-Madison, AL
April 2018 to October 2019
Drive guest to desired location, upkeep of facility, and grounds, light maintenance, Welcome/Greet guest. Tier 1 Agent
Sitel Communications-Remote
October 2015 to March 2018
• Opened and created customer files, assists with placing orders, resolving problems with different accounts such as rewards, baby registry, and birthday club
• Searched and resolved Gift card and Endless earning discrepancies
• Assisted with opening rewards and baby registry accounts
• Provided excellent customer service
Volunteer
Alabama A&M University-Normal, AL
October 2011 to May 2015
• Graded papers
• Copied/scanned and faxed documents
• Proofread documents/served as a personal assistant with travel arrangements and hotel reservations
• Scheduled bill payments, personal USPS mail, and appointments Administrative Assistant
Tyonek Manufacturing-Madison, AL
December 2008 to September 2011
Gathered and confirmed receipts for expense reports, answered, screened, and directed calls, responsible for inner office and outgoing mail
• Maintained calendars in SharePoint/schedule meetings and conference calls
• Ordered supplies, provided service calls, meter readings, and general administration duties Driver
DHL-Madison, AL
November 2005 to May 2006
Delivered and picked -up packages in a timely manner, maintained customer service satisfaction Supervisor
Wendy's-Huntsville, AL
January 2000 to November 2004
• Studied management methods in order to improve workflow
• Simplified reporting procedures and implemented cost reduction
• Maintained employee records and produced reports for district manager Studied methods of improving work measurements and performance standards
• Compiled, stored and retrieved data using computer House Manager
Volunteers of America-Huntsville, AL
October 1999 to January 2000
• Cared for mentally impaired residents
• Distributed correct doses of medication
• Provided activities for daily living (ADL's) i.e., checked blood sugar, cooked meals, performed light housekeeping
Crew Trainer
Wendy's-Huntsville, AL
December 1994 to July 1999
Cashier and trained new crew members
Education
Bachelor's Degree in Business Administration
Virginia College
Associate's Degree in Paralegal Studies
Virginia College
Skills
• Microsoft Powerpoint
• Legal Drafting
• Driving
• Front desk
• Administrative and Office Support (5 years) Data Entry (5 years), Microsoft Office (3 years), SHAREPOINT (3 years), MS OFFICE (10+ years),Time Management, Excel, Computer Literacy, Microsoft Word,Hospitality Experience, Customer Service, Phone/Switchboard operations, LexisNexis
& Westlaw (2008-2009)
• Account Management
• Courier
• Microsoft Outlook
• Microsoft Excel
• Personal Assistant Experience
• Quality Assurance
• Legal Research
• Paralegal
• Event Planning
• Litigation
• Proofreading
• Delivery Driver Experience
• Writing skills
• Valet Parking
• Computer literacy
• Surface Mount Technology
Certifications and Licenses
Driver's License
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