SUMMARY
SKILLS
EXPERIENCE
MICHELLE
BROWN WWW: Bold Profile
*********@*****.***
Rogersville, TN 37857
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
• Data Entry Management
• Customer service management
• Multitasking Abilities
• Administrative procedures
• Organizational skills
• Medical records and documentation
• Interpret medical records
• Excellent communication
• Self-motivation
• Data entry
• Adaptability and flexibility
RESPIRATORY INTAKE SPECIALIST 07/2024 to Current Aveanna Healthcare Medical Solutions - Oklahoma City, OK Issued, gathered and inspected intake forms to confirm correct signatures and information.
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Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
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Collaborated with clinical departments to ensure that all necessary information is accurately captured within the EHR system.
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Reviewed and processed prior authorization requests for medical procedures and medications according to established guidelines.
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Collaborated with insurance companies to clarify coverage details and resolve issues related to prior authorization.
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Researched clinical criteria and determined eligibility for requested services based on plan provisions.
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INTAKE COORDINATOR 09/2019 to 02/2024
Medical Services of America - Rogersville, TN
Conducted follow-up communication with clients to evaluate satisfaction and outcomes of services provided.
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Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
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Coordinated the intake process, ensuring all required documentation was collected and processed.
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Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
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Analyzed and interpreted insurance coverage policies to determine patient eligibility for services.
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Monitored and tracked the status of pending insurance verifications and authorizations.
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02/2017 to 09/2019
Hutchinson Sealing Systems - Church Hill, TN
• Performed inspections during production to detect quality problems. EDUCATION AND
TRAINING
REFERENCES
Adhered to current good manufacturing practices to support proper design, monitoring, and control of manufacturing processes and facilities.
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Assist in the development of new production techniques or processes aimed at increasing productivity levels.
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Ensure compliance with all applicable health and safety regulations when operating machinery.
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• Inspected finished products to verify conformance with customer requirements. Troubleshoot problems in the manufacturing process by identifying root causes and proposing solutions.
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INTAKE COORDINATOR 02/2016 to 12/2016
Medical Services of America - Rogersville, TN
Coordinated the intake process, ensuring all required documentation was collected and processed.
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Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
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Managed confidential client data in compliance with HIPAA and other relevant regulations.
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Analyzed and interpreted insurance coverage policies to determine patient eligibility for services.
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• Accessed third-party insurance databases to identify coverage of benefits. Coordinated with the billing department to ensure correct insurance information is applied to claims.
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Updated patient accounts with insurance verification information to ensure accurate billing.
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Tennessee Technology Center - Surgoinsville, TN
Diploma
Medical Administration, 11/2002
References available upon request.