Customer Service Project Management
Resume:
ASHISH SADANA
902-***-**** ******.********@*****.***
PROFESSIONAL SUMMARY
Self-motivated, customer-focused, and detail-oriented professional with extensive experience in office administration, project management, customer service, and operations. Adept at problem solving, process improvement, and infrastructure management to enhance operational efficiency. Strong interpersonal skills and a collaborative approach to stakeholder engagement, ensuring seamless service delivery in fast-paced environments. Committed to innovation and continuous learning to drive business success.
CORE COMPETENCIES
Customer Service & Support
Complaint Resolution & Conflict Management
Executive Support & Stakeholder Engagement
Administrative & Clerical Support
Data Entry & Record Management
Calendar & Travel Management
System & Data Management
Project Management & Process Improvement
Communication & Liaison
Problem-Solving & Decision-Making
Finance & Budget Management
Point of Sale (POS) & Cash Handling
Inventory & Supply Management
Work Coordination & Scheduling
Infrastructure & Office Management
PowerPoint & Presentation Design
Monitoring & Performance Tracking
Strong Analytical & Attention to Detail
Documentation & Reporting
Compliance & Safety
Interpersonal & Communication Skills
PROFESSIONAL EXPERIENCE
Operations Assistant
DHL Express, Nova Scotia, Canada November 2021 – Present
Provide frontline customer service, assisting clients with shipment inquiries and resolving concerns efficiently.
Monitor shipment processing and ensure compliance with security and regulatory requirements.
Support process improvement initiatives to optimize workflow and enhance operational performance.
Collaborate with internal teams and external stakeholders for seamless shipment coordination.
Maintain accurate records, track shipments, and oversee infrastructure logistics to improve efficiency.
Team Lead & Cashier Attendant (Part-Time)
Indigo Car Parking, Nova Scotia, Canada September 2019 – Present
Provide excellent customer service by addressing inquiries and resolving parking-related issues.
Monitor daily operations and ensure compliance with company policies and process guidelines.
Process payments accurately using POS systems and manage cash handling with precision.
Design and implement solutions to enhance service quality and improve operational workflows.
Executive Administrator
Sky Walkers Online Solutions 2015 – 2019
Managed front desk operations, executive support, and customer account administration.
Led project management initiatives to improve office infrastructure and operational efficiency.
Designed and monitored meeting room bookings to ensure seamless event execution.
Efficiently managed workflow, prioritized tasks, and optimized resource allocation.
Strong interpersonal skills to facilitate collaboration between teams, stakeholders, and clients.
Assisted in process improvement strategies, automation, and workflow optimization to enhance daily
business functions.
Maintained office supplies, procurement, and inventory management, ensuring uninterrupted workflow.
Ensured compliance, documentation accuracy, and data security in administrative tasks.
Developed PowerPoint presentations, executive reports, and business proposals to support strategic decision-making.
Acted as a liaison between cross-functional teams, vendors, and executive leadership, fostering a collaborative work environment.
Oversaw budget tracking, expense management, and financial documentation to support business operations.
Utilized CRM tools, data analysis, and reporting systems to streamline customer and business management.
Executive Associate
Humboldt Wedag India Pvt. Ltd 2009 – 2014
Provided product support and administrative assistance, ensuring smooth interdepartmental,classification communication.
Demonstrated strong organizational skills in managing vendor coordination, infrastructure maintenance, and inventory records.
Adhere to industry regulations, security protocols, and workplace safety guidelines.
Utilize digital tools, databases, applications and management systems for tracking and process improvement.
Handled inquiries via phone and email, addressing problems with effective communication and problem-solving techniques.
Assisted with project planning, process improvement and document processing to maintain a clean and efficient accessible workflow.
Processed financial transactions while maintaining discretion in handling confidential matters.
Advised customers on banking solutions, demonstrating strong interpersonal and customer service skills & getting feedback from clients.
Delivered innovative solutions to enhance operational excellence and business efficiency..
EDUCATION & CERTIFICATIONS
Bachelor of Business Administration
Certification in Advanced Excel – RMCTC
Diploma in E-Commerce
VOLUNTEER EXPERIENCE
Tree Plantation Drive – Volunteer
Blood Donation Camps – Volunteer
Community Cleanliness Drive – Volunteer
TECHNICAL & ADDITIONAL SKILLS
Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) & POS systems
Strong interpersonal skills with a customer-centric approach
Ability to work in fast-paced, high-pressure environments
Problem-solving and critical thinking abilities
Multilingual: English, Hindi
Project management and process automation expertise
Hands-on knowledge of MS Office, the internet, and CRM tools
Self-driven, with a focus on innovation and continuous learning
Effective monitoring and tracking of business performance metrics
Adept at collaborative teamwork and cross-functional communication
Contact this candidate