It Support Specialist
Resume:
Work History
IT Support Specialist
Corey Hall
Contact
Address
Richardson, TX 75082
Phone
******.****@*******.***
Skills
Technical Communication
Sales & Lead Generation
Problem-Solving
Customer Education
Rapport Building
Pipeline Management
Adaptability & Resilience
Active Listening
Verbal Communication
I've led enterprise wide training strategies designing LMS ecosystems, crafting engaging instructional content, and aligning programs with cybersecurity best practices. My work helps organizations strengthen their human firewall, drive secure technology adoption, and stay audit- ready.
Cordinator
Plano ISD, Plano
2023-05 -
Current
Developed strong relationships with students,
parents, and colleagues by maintaining open lines
of communication and fostering a supportive
learning environment.
•
Managed classroom behavior effectively by
establishing clear expectations, modeling
appropriate conduct, and consistently enforcing
established rules and consequences.
•
Enhanced classroom engagement through the use
of interactive teaching methods, such as group
projects and hands-on activities.
•
Maintained accurate records of student progress,
attendance, and behavior to facilitate ongoing
communication with parents about their child''s
educational journey.
•
Intern
Cyber Defense Center 501(c)(3) and Blackswan Cyber, Addison
2024-08 -
2025-05
Supported staff members in their daily tasks,
reducing workload burden and allowing for
increased focus on higher-priority assignments.
•
Gained valuable experience working within a
specific industry, applying learned concepts directly into relevant work situations.
•
Analyzed problems and worked with teams to
develop solutions.
•
Contributed to a positive team environment by
collaborating with fellow interns on group projects and presentations.
•
Education
Certifications
Fiber Sales Representative
AT&T, Addison, TX
Promoted AT&T Fiber internet services through
community canvassing.
• Educated customers on product features, service
plans, and promotions to build value and increase
conversions.
• Consistently exceeded daily and monthly sales
targets by effectively managing a sales pipeline and closing high-volume deals in a competitive market.
• Maintained accurate records of customer
interactions and follow-ups using CRM software.
• Built rapport with diverse clients, addressing concerns and providing tailored solutions to meet their home internet needs.
• Demonstrated resilience and adaptability in
navigating various neighborhoods, weather conditions, and customer responses.
2022-04 -
2022-07
Bachelor Of Science: Education
McMurry University - Abilene, TX
2013-05
2024-05 CompTIA Security +
2025-04 AWS Cloud Practitioner
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