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It Support Specialist

Location:
Forney, TX
Salary:
43000
Posted:
June 08, 2025

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Resume:

Work History

IT Support Specialist

Corey Hall

Contact

Address

Richardson, TX 75082

Phone

1-214-***-****

E-mail

******.****@*******.***

Skills

Technical Communication

Sales & Lead Generation

Problem-Solving

Customer Education

Rapport Building

Pipeline Management

Adaptability & Resilience

Active Listening

Verbal Communication

I've led enterprise wide training strategies designing LMS ecosystems, crafting engaging instructional content, and aligning programs with cybersecurity best practices. My work helps organizations strengthen their human firewall, drive secure technology adoption, and stay audit- ready.

Cordinator

Plano ISD, Plano

2023-05 -

Current

Developed strong relationships with students,

parents, and colleagues by maintaining open lines

of communication and fostering a supportive

learning environment.

Managed classroom behavior effectively by

establishing clear expectations, modeling

appropriate conduct, and consistently enforcing

established rules and consequences.

Enhanced classroom engagement through the use

of interactive teaching methods, such as group

projects and hands-on activities.

Maintained accurate records of student progress,

attendance, and behavior to facilitate ongoing

communication with parents about their child''s

educational journey.

Intern

Cyber Defense Center 501(c)(3) and Blackswan Cyber, Addison

2024-08 -

2025-05

Supported staff members in their daily tasks,

reducing workload burden and allowing for

increased focus on higher-priority assignments.

Gained valuable experience working within a

specific industry, applying learned concepts directly into relevant work situations.

Analyzed problems and worked with teams to

develop solutions.

Contributed to a positive team environment by

collaborating with fellow interns on group projects and presentations.

Education

Certifications

Fiber Sales Representative

AT&T, Addison, TX

Promoted AT&T Fiber internet services through

community canvassing.

• Educated customers on product features, service

plans, and promotions to build value and increase

conversions.

• Consistently exceeded daily and monthly sales

targets by effectively managing a sales pipeline and closing high-volume deals in a competitive market.

• Maintained accurate records of customer

interactions and follow-ups using CRM software.

• Built rapport with diverse clients, addressing concerns and providing tailored solutions to meet their home internet needs.

• Demonstrated resilience and adaptability in

navigating various neighborhoods, weather conditions, and customer responses.

2022-04 -

2022-07

Bachelor Of Science: Education

McMurry University - Abilene, TX

2013-05

2024-05 CompTIA Security +

2025-04 AWS Cloud Practitioner



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