Account Manager Client Service

Steve Ferrell

Mount Juliet, TN ***** 615-***-**** ********@*****.***

Overview and Key Insights

Proven ability to enhance customer satisfaction, demonstrated by increased NPS and CSAT scores. Strong relationship-building skills lead to high retention and renewal rates. Adept with stepping into roles and quickly making positive changes to drive company success. Expertise in managing internal relationships to optimize client service and foster cooperation. Committed to driving company success through effective training and employee engagement strategies.

Onsite, hybrid, or remote locations, and travel (up to 25%) are agreeable. (linkedin.com/in/steveferrell)

Skills

●Customer relationship management

●Client retention

●Cross-functional coordination

●Service upselling

●Microsoft office expertise / Excel

●Critical Thinking

●Calm demeanor and confident in a crisis

●Strategic Planning and Problem Resolution

●Data Analysis and Root Cause Analysis

●CRM (Salesforce and Hubspot)

●Empathy and patience

●Tactful and diplomatic

Recent & Relevant Experience Highlights

ACCOUNT MANAGER/CLIENT SUCCESS 07/2022 - 02/2024

CPI Card Group, Inc. - Nashville, TN

●Managed large financial institution accounts along with aggregators and their clients for debit card programs.

●Handled account management for key clients requiring close attention to maintain partnerships.

●Provided expertise on integrating Intelligent Mail Barcode functionality into client workflows.

INSIDE SALES ACCOUNT MANAGER 02/2018 - 10/2019

Dell EMC Technologies - Nashville, TN

●Managed large client accounts through strategic collaboration with Field Sales team, achieving consistent target exceedance.

●Handled sales, service, and account activities.

●Coordination of product specialists to ensure client satisfaction and increase sales revenue.

RELATIONSHIP MANAGER 08/2014 - 06/2017

Altair Data Resources - Franklin, TN

●Sales and Account Management for clients that utilized our consumer data products, data analysis, predictive modeling, and other data-related services.

●Strategic planning and consulting with prospects and clients to determine and execute ideal data selection and quality processes.

●Obtained Hubspot Inbound Marketing certification and led projects to increase website traffic using SEO, creating blog content, and managing email marketing campaigns.

RELATIONSHIP MANAGER 08/2008 - 10/2010

Dun and Bradstreet - St. Louis, MO

●Achieved sales goals despite economic downturn through strategic cross-selling of non-core products.

●Cultivated positive relationships with clients by swiftly understanding business needs.

●Displaced due to RIFF when the regional office was closed.lity in client engagement strategies.

SALES MANAGER 08/2024 - Current

Concentrix - Nashville, TN

●Leader of Lead Development team for a key client. This includes daily client interactions, coaching, KPI development, data analysis, and strategic planning.

●Awarded Manager of the Quarter for surpassing objectives, cultivating crucial client relationships, and sharing insights across other leaders within the company for improved results.

Education

Middle Tennessee State University - Murfreesboro, TN BBA

12/1990

●Worked part and full time while achieving my BBA.

●Member of University's Bowling Team

●Resident Assistant for on campus dorm two years.

Certifications

●ACE-P, 11/01/23, ICMA

●Inbound Marketing, 02/01/16, Hubspot

#HRJ#b3890f79-2a24-465b-958f-67fb7a8ca063#

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