Behavioral Health Program Director

OBJECTIVE

HealthCare Administrator /HealthCare Program Director/ Independent Biller

QUALIFICATION & SKILLS

Critical Thinker, Active Listener, Customer and Personal Service, Complex Problem Solving, Excellent Communication with Peer, Supervisors, and Subordinates, Microsoft Applications savvy with Word, Excel, & Power Point), Knowledgeable with Equipment Setup & Programming such as Printers, Copiers, & Scanners, Experience with Medicaid Billing & Coding, Policy & Procedures Revisions, and Familiarity with Arizona Department of Health Services /Arizona Department of Children Safety Correction of Action, Coaching and Developing of Others.

PROFESSIONAL EXPERIENCES

Executive Administrator/Program Director 02/2020 – Current

Our House Residentials Peoria, AZ 85345

Home Health & Behavioral Health Facility

I was the primary person that was responsible for setup of Administration and Behavioral Health Management Principles and Policies with Our House Residential. This involved strategic planning of resource allocation, coordination of people and resources, and Admission/Intake and Discharge of clients. Manage the Billing & Coding with several insurances industries.

I planned, implemented, and administered organized programs with services, in the Behavioral Health Youth Group Home. This Included educating and training of staff, setup of computers with Microsoft Office and setup and use of security and safety equipment and devices. I was responsible for the setup of policy and procedures for staff and clients and assisted with BHT with set appointments and conducting CFT’s (Child & Family Time). Make sure the business is prepared for AZ State Audits.

Worked with Peers, supervisor, owners, and families, via email, social media devices, written forms, phone, or face to face.

Clinic Tracker Software - Clinical Tracking Software

Managing Daily Operations

Review billing and financial statements

Medicaid Insurance (Credentialing Renewals) Insurance Authorizations (Concurrent Reviews)

Arizona Department of Health Services Correction of Action (Insufficiencies Found)

Medication Management

Home Health Office Manager/ Administrator 12/2010 – 08/2019

Maxicare Home Healthcare Inc. Phoenix, AZ 85029

Responsible with scheduling nursing staff with patients visit for Home Health Care Services, Credential patient Renewals in Kinnser Software, Manage Billing and Coding (ICD 9 & 10), Insurance Eligibility and Authorization, Documentation, and filing. Prepare business for AZ State Audits.

Kinnser Data Entry- Patient, Staff and Services Software & Training new hires with Kinnser Software

Medical Supplies (Business & Clients) & Office Supplies

Preparing R’N’s SOC Folders (Start of Care)

Documentation & Filing

House Manager 06/2014 – 08/2018

Arizona Children Homes/Destiny Homes, Phoenix, AZ 85035

Responsible for Arizona Department of Child Safety correction of action plans and revision of business policy and procedures. Assisted and cared for behavior heath Youth (boys and girls) by providing BHT support and managing their medication daily required intake.

I would document data entry of clients’ activity, behavioral, incidents and evaluation reports. Worked with Peers, supervisor, owners, and families, via email, social media devices, written forms, phone, or face to face.

Microsoft Words, Excel, & Power Point

Customer Service

Conducting CFT (Child & Family Time)

Arizona Department of Children Safety Correction of Action (Insufficiencies Found)

Scheduling (Employee’s & Clients)

Medication Management

Documentation & Filing (Employee’s & Clients Files)

Medicaid Insurances (Credentialing Renewals)

Policy & Procedure Revisions

EDUCATION

Ashford University - Bachelor Health Administrator 01/2012 – 02/2018

Brookline) - Medical Assistant, Diploma 02/2009 – 10/2010

Walden University Master Clinical Mental Health 08/2023 – Current

CERTIFICATION

Fingerprint Clearance

CPR & Frist Aid Certified

VOLUNTEER

Women’s Auxiliary - American Legion Post 65 06/2022 - Current

Broadway Neighborhood Association 04/2021- Current

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