Customer Service Medical Billing

Ashlee Chandler

**** **** **** ***** ********, GA 30062 973-***-**** *****************@*****.*************** Summary

Dedicated and detail-oriented professional with extensive experience in customer service, medical billing, and administrative management. Proven ability to resolve issues, manage accounts, and communicate effectively with diverse clients and stakeholders. Known for exceptional multitasking, time management, and problem-solving skills in both clinical and customer-facing environments.

Core Competencies

●Customer Service & Support

●Account Management & Billing

●Communication & Interpersonal Skills

●Claims Processing (Medicare/Medicaid)

●Payment Collection & Reconciliation

●Insurance Verification & Eligibility

●Microsoft Office & Google Workspace

●Electronic Health Records (EHR)

●CPT, ICD-10 Coding & Medical Terminology

●Attention to Detail Time Management Multitasking

Dermatology Associates of Georgia — Atlanta, GA (Hybrid)

Medical Billing Specialist / Claims Processor

August 2024 – Present

●Delivered high-quality support by verifying insurance and addressing claim issues, ensuring timely reimbursements.

●Managed billing inquiries from patients and insurance companies, demonstrating empathy and clarity.

●Processed payments and resolved outstanding balances, contributing to improved customer satisfaction and revenue flow.

Pure Diagnostic LLC — Doraville, GA (Remote)

Medical Billing & Administrative Manager

August 2021 – August 2024

●Served as the primary point of contact for patient and insurance inquiries, resolving billing issues quickly and professionally.

●Maintained accurate patient records and processed claims, ensuring compliance with regulations and internal policies.

●Coordinated with multiple stakeholders to improve billing efficiency and enhance customer interactions.

Gilly’s Sports Bar — Dunwoody, GA

Bar Manager / Bartender

June 2014 – February 2024

●Managed daily bar operations, hired and trained staff, and ensured excellent guest experiences.

●Cultivated customer loyalty through personalized service, responsiveness, and conflict resolution.

●Oversaw inventory, ordering, and compliance, maintaining a clean and inviting environment.

Education & Certification

Phlebotomy Training Specialist — Chamblee, GA February 2021

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