Kayla Lafferty
Lake Havasu City, AZ • 951-***-**** • ***********@*****.***
Dedicated employee willing to learn on the job and work to fulfill all expectations. Demonstrated leadership as a shift lead and event coordinator, effectively delegating tasks and enhancing team performance. Proficient in Microsoft Office and skilled in fostering strong client relationships, aiming to leverage organizational skills in any office setting. WORK EXPERIENCE
Provider practice Management 02/2024 - Present
Medical Records Processor / Biller Lake Havasu City, AZ
• Reviewed and corrected coding errors on claims to maximize reimbursement from insurance companies
• Followed up with insurance companies regarding claim denials or discrepancies, resolving issues in a timely manner
• Managed accounts receivable by tracking outstanding payments, contacting patients for payment arrangements, and initiating collections when necessary
• In charge of keeping medical records on file and organized and sending to insurance companies when necessary
RCB Bank 02/2023 - 02/2024
Teller Ponca City, OK
• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
• Identified fraudulent activities and followed proper procedures to report suspicious transactions
• Implemented efficient processes for handling high-volume customer traffic during peak hours Ponca City Country Club 10/2020 - 03/2023
Lead Server/ Event Coordinator Ponca City, OK
• Make sure closing duties are completed properly and within a timely manner
• Coordinated all aspects of event setup, including audiovisual equipment, seating arrangements, and decorations
• Created detailed timelines and schedules for each event to ensure smooth execution from start to finish
• Managed on-site staff during events, providing clear instructions and support throughout the duration of the event
Bear Creek Golf Club 07/2015 - 04/2020
Lead Server Murrieta, CA
• Worked in a fast pace bar environment, frequently jumping between bartending and cocktail serving In a shift
• It is a members only club, so I created relationships with my customers and they became like family over the years
• Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
SKILLS
computer proficient, Customer service, great organization, great team worker