Customer Service Front Desk

XIMORA DAILEY

201-***-**** ******.**@*****.***

PROFESSIONAL SUMMARY

Detail-oriented professional with strong customer service and administrative skills. Passionate about the fitness industry, currently pursuing Club Pilates Teacher Certification. Experienced in scheduling, client communication, and studio operations. Adept at managing high-volume environments and ensuring seamless front desk coordination. EDUCATION & CERTIFICATIONS

Club Pilates Teacher Certification (In Progress)

Mercy University NY – B.S. Legal Studies (Class of 2027) EXPERIENCE

PIP Arbitration Intern

Brandon J. Broderick, Attorney at Law Mar 2024 - Jul 2024

● Processed EOB claims and assisted in arbitration case management.

● Prepared reports and spreadsheets for meetings.

Commercial Development Intern

Colgate-Palmolive Company Aug 2023 - Feb 2024

● Managed scheduling, document organization, and outreach.

● Assisted with ERG initiatives and event planning. Congressional Intern

Office of Congressman Adriano Espaillat Mar 2023 - Aug 2023

● Supported constituent services and managed correspondence.

● Drafted proclamations and attended hearings/events. Barista

Panera Bread Sep 2021 - May 2023

● Provided customer service in a fast-paced environment.

● Managed front-end operations, cash handling, and training. Beauty Advisor

Walgreens Jan 2021 - Sep 2021

● Assisted customers with product selection and consultations.

● Increased sales through personalized recommendations. SKILLS

● Customer Service & Client Relations

● Administrative Support & Scheduling

● Microsoft Office & Google Workspace

● Pilates Studio Operations & Equipment Knowledge

● Strength & Flexibility Training

● Social Media & Event Planning

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