Customer Experience Service Delivery

Employment history

Direct tv agent, Direct tv Mar 2020- Apr 2023

Pueblo co

‘Assisted customers with technical issues, resolving 95% of cases on first contact.

‘+ Improved customer satisfaction scores by enhancing service delivery techniques.

+ Collaborated with team to streamline processes, reducing average cal time by 12%,

‘Utilized analytical skills to identify trends, contributing to service improvements.

«* Resolved complex customer inquiries, improving satisfaction rates and reducing call times. Consistently met performance

targets and contributed to team success.

‘* Worked seamlessly with cross-functional teams to address service issues, Shared best practices, enhancing overall team

performance and customer experience.

‘+ Proposed and implemented new troubleshooting techniques, streamlining problem resolution process. Adapted quickly to

evolving technology and service offerings.

Education

Pee, Pueblo co Nov 1999- Jan 2000

Gea

Contact this candidate