Human Resources Talent Acquisition

MIRIAM CUNNINGHAM

HUMAN RESOURCES EXECUTIVE - Exceptional Leadership & Team Development Skills

Strategic, performance focused Global Human Resources Management executive with vast experience in start-ups, M&A, and turnaround operations in the technology and telecommunication industries, Aerospace companies, Financial business and Plants. Persuasive and tenacious business partner, recognized for sound decision making ability, and consensus building initiatives in diverse multicultural environments. Solid record of success managing international employee relations processes including performance management, team leadership, training and development, and country-specific labor laws and regulations. Proactively address clients’ needs through the core areas of strategic HR management, global talent acquisition and mobility, global compensation and benefits and organizational effectiveness. Bilingual English / Spanish; other areas of strength include: Change and Risk Management, Conflict resolution, Project Management, Vendor Management, Leadership.

Recent positions

Quarry – Miami Florida

Office Manager – Human Resources Apr 2023 - Now

The company is part of a corporation with HQ in West Virginia and WPB. General Administration is mainly managed by the different corporate teams.

Manage interaction with corporate teams regarding payroll, HR policies and Benefits, Bank account, petit cash,

Locally managing the AP team and Payroll.

Uplyft Capital – Sunny Isles Beach - Florida

Human Resources Manager - Jan 2021 – Apr 2023

Implemented policies to help the company in its growth, after covid, period, such as:

Unification of payroll and HR systems in one PEO that enabled us to start offering benefits to employees.

Updated employee’s and contractors’ files to be complying.

Re-created the Hiring plan to support the 2021/2022 plan to duplicate the sales team.

Review policies and processes. Update when necessary.

Participated in Off Shoring and Outsourcing processes, in India and Philippines

Techno Aerospace – North Miami - Florida

Human Resources Manager - March 2020 – Jan 2021

Landed at Techno Aerospace at the beginning of the Covid-19 pandemic, with a HC of 200+, in three locations.

Manage all Covid-19 related activities including.

oTemporary layoff of 35% of active employees, in both plants.

oHelp the laid off employees with their Unemployment application and follow up.

oProcess the termination of half of the temporary laid off employees after 4 months.

oManage the Return-to-Work protocol not only for those in temporary layoff but also for those absent due to covid-19, processing the EPSL 80 hours payment process.

Review policies and process. Update when necessary.

Maintain compliance with Labor regulations, FAA, Osha and ISO

TCA Fund Management Group – Aventura Florida H. R Officer (Aug 2016 – Feb 2020)

Main function is to create the HR division from the ground up, organize and update the HR policies, payroll system, Health Insurance, and other benefits options. Oversee travel and multiple office management tasks.

Managing HR for all companies in the group, in different markets and states.

Implement standardized HR systems, Policies, and Payroll process among the group,

Works hand & hand with the Restructuring Department during due diligence process during M&A

Managing HR functions for all acquired companies, implementing shared payroll processes, and unified handbooks and other main policies.

Coordinate recruiting activities

Reporting to the Acting CEO

EMERGING MARKETS COMMUNICATIONS (EMC) – Miramar, FL 2010 – 2016

EMC delivered mission-critical communications, Internet, live TV, on-demand video, voice, cellular and 3G/LTE services.

Vice President, Global HR (2014 – 2016) Miami, Fl

Director (2012-2014) – Buenos Aires, Argentina

Manager (2010 – 2012) – Buenos Aires, Argentina

Asked by CEO to transfer from Argentina to Miami, FL with promotion to Vice President, and entrusted with additional responsibilities including the development, implementation, and management of HR strategy for a satellite telecom start up that grew from 100+ to 400+, employees in 3 years. Reported to CFO.

Administered corporate HR policies and worked closely across all organizational levels to ensure that HR support and growth processes adhered to EMC’s mission & goals and aligned with objectives.

Introduced and managed corporate HR processes for +400, employees, across 10 countries, from policy and procedures to performance evaluation and conflict resolution.

Recruited highly specialized profiles for the satellite market / engineer technical staff.

Successfully on boarded top Executive defining Board Compensation Requirements and Practices.

Developed the company’s engagement culture during Merge & Acquisitions process through the creation of policies and practices, including Code of Ethics, Performance Management Tool program, Merit increase and Bonus payment, Performance improvement plan, Tuition reimbursement, roadmap for technical career path development, New Hire induction plan and Global employees & Contractors’ Handbook.

Implemented an employee mobility program for intra-company transfers between Raisting (Germany), Miami (US), Abu Dhabi and Sharjah (UAE), Brazil, Argentina, Norway, Spain, and Nairobi (Kenya), covered departing- country and receiving country transfers documentation for temporary and permanent relocation, including US Visa process.

Executed various organizational restructuring initiatives with minimal disruption to daily operations.

Introduced and directed a global payroll process in 9 locations for over 400 employees.

Managed ISO certifications from 2012 to 2015, as well as the deployment of OSHAS training.

FIRSTSOURCE SOLUTIONS S.A. - INDIAN BPO INTERNATIONAL COMPANY 2006 – 2010

Firstsource delivers innovative, value-added business process management services across the customer lifecycle, focused on Telecommunications & Media, Banking & Financial Services, Insurance, Healthcare and Publishing verticals.

Human Resources Manager – Buenos Aires, Argentina

Provided strategic and operational direction to build up, from scratch, the Customer Service Operation of the Business Process Outsourcing partnership for Verizon Business headquarters for Latin America region. The project started with the transfer of 300 employees from Verizon to the new company. Reported to the HR Director.

Successfully implemented the acquisition and integration of new HR Processes, and the transfer of the new company culture.

Managed, documented and updated HR policies and procedures.

Led the relocation of the services provided by 300+ FTE to Manila, Philippines in 2009 as result of a change in the strategy, which included:

oOrganized a team of qualified professionals in Argentina and transferred them to Manila to train the new team on site.

oImplementation of a Retention plan during the transition, Closure of the company. Completed the relocation process to the Philippines in February 2010 with no adverse results, nor claims filed.

VERIZON BUSINESS (FORMER MCI) – Buenos Aires, Argentina 2004 – 2006

HR Business Partner for Customer Service & Operations

Provided HR and administrative support to the Service Delivery and Operations Director, monitored projects transferred to Argentina and previously done in the USA.

Recruited, selected, hired, and trained 368 employees in 6 weeks to manage the day-to-day processes for the recently acquired projects.

Assumed HR support responsibilities for the entire operation in Argentina, including local and regional Sales, Finance, Legal, IT / Technical and Engineering staff.

Participated in Verizon’s acquisition of MCI that culminated in outsourcing the Service Delivery Activities performed in Buenos Aires - to a BPO Indian Company. Successfully completed the transfer of 300 employees to the BPO Company, with only one person rejecting the transfer and filing a claim.

Concurrently served as a Member of the Ethics Department for the region.

Opened the Verizon’s office in Brazil, hired and trained the HR Business Partner for the site.

Recruited technical and engineering staff. Coordinated and aligned global HR policies and processes.

EDUCATION & CERTIFICATIONS

Coursework towards Bachelor of Arts in Labor Relations / National Buenos Aires University–Buenos Aires, Argentina Enterprise Argentine Institute (IAE) Argentina / Talent Management / Organization Change Management

Human Resources Executive program / Green Belt – Six Sigma (Firstsource Solutions) / DMAIC & Lean projects

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