Customer Service Chick-Fil-A
Resume:
Osvaldo Flores
West Palm Beach, FL 33409
***********@*****.***
Professional Summary
Highly motivated and detail-oriented Shift Leader with experience managing kitchen operations at Chick-fil-A. Adept at leading teams, ensuring food quality and safety, and maintaining efficiency in a fast-paced environment. Passionate about delivering excellent customer service and optimizing workflow to meet business objectives.
Work Experience
Shift Leader / Kitchen Manager
Chick-fil-A, West Palm Beach, FL
November 6, 2023 – Present
Supervise kitchen staff and oversee daily operations to maintain high food preparation and service standards.
Train and mentor employees, ensuring adherence to company policies and procedures.
Manage food inventory, placing orders to prevent shortages while minimizing waste.
Ensure compliance with food safety regulations and cleanliness standards.
Handle customer concerns and provide solutions to enhance customer satisfaction.
Monitor employee performance and provide feedback to improve efficiency and teamwork.
Assist in scheduling and labor management to optimize productivity and minimize costs.
Skills & Competencies
Leadership & Team Management
Food Safety & Sanitation Compliance
Inventory Control & Stock Management
Employee Training & Development
Customer Service & Conflict Resolution
Scheduling & Labor Cost Optimization
Fast-Paced Kitchen Operations
Quality Control & Food Preparation
Effective Communication & Problem Solving
Education
Forest Hill High School
Graduation Date: May 2025
Certifications & Additional Training: Leadership Training
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