Customer Service Call Center

KIMBERLY SPRISSLER

719-***-**** ********.*********@*****.*** 105 W. 17TH ST. COZAD, NEBRASKA 69130 Professional Summary

Polite and professional customer care specialist, bringing top-notch skills in oral and written communication, active listening, and analytical critical thinking skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions for a resolution on every call. Skills

• Interpersonal Communication

• Empathetic

• Problem-Solving

• Conflict Resolution

• Active Listening

• Zendesk

• SLACK

• TEAMS

• Outlook

• Internet

• MS OFFICE

• MAC

• Windows 11

• Talk Desk

• Salesforce

• Data Entry

Work History

Call Center Customer Service Representative – Remote 01/2025-05/2025 US Tech Solutions, LLC –Contract - DXC Technology

• Gathered information, assessed and fulfilled caller’s needs.

• Educated customers on how the fingerprinting process works.

• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Resolved all issues before disconnecting the call.

• Exceed daily minimum required calls at 70 per day with QA of 92% Call Center Customer Service Representative – Remote 01/2024-08/2024 Infinite Computer Solutions, LLC., - Contract – Molina Healthcare

• Engage Molina Healthcare members in completing a ten-question heath survey while abiding by HIPPA laws and confirming their identity.

• Communicate changes to members state Medi-Cal/Medicaid insurance company.

• Consistently maintained QA score of 100%

• Delivered a high level of service and support while building a rapport with the members.

• Documented conversations utilizing Salesforce while providing additional benefits to the members. Customer Success Agent– Remote

Aston Carter – Contract – Helix OpCo, LLC 09/2022-05/2023 Provide customer support, ensuring patients’ questions are resolved and HIPPA laws are followed.

• Collaborate with Nurse Practitioners needing updated sample status for Covid-19 testing.

• Confirm patients have access to their account including troubleshooting to assist.

• Complete assigned tasks and document customer interactions in Salesforce.

• Resolve customer inquiries while documenting and resolving every issue of the caller. Human Resources Assistant - Remote 01/2022 - 09/2022 Apex Systems LLC – Contract – Amazon

• Gather information while entering data into Salesforce, fulfill callers' needs and educate on important policies and procedures.

• Enhance productivity levels by anticipating needs and delivering outstanding support.

• Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Develop highly empathetic client relationships, earned a reputation for exceeding service standard goals. Operations Support Assistant - Remote 09/2021 - 01/2022 Randstad – Contract - LabCorp

• Verify and submit timekeeping information for accurate and efficient payroll processing.

• Review time records for 500 + employees to verify accuracy of information.

• Coordinate with vendors, customers, and internal departments to understand, monitor, and communicate changes to workflows.

• Collaborate with the operations team to provide excellent customer service and foster a positive work environment. Customer Support Representative – Provider Support - Medical Billing - Remote 11/2017 - 07/2021 Mitchell International, Inc.

• Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Research CPT coding discrepancies for compliance and reimbursement accuracy.

• Provide phone support ensuring providers call is answered and questions are resolved in a timely manner. Education

Associate of Science: Business Management, Southwestern College - Chula Vista, CA

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