Customer Service Experience
Resume:
Jentel McIntosh
Chicago, Illinois 60611
Education
DePaul University: 09/2020- 06/2024 B.A. Psychology
Loyola University: 08/2024- 5/2027 MEd & EdS School Psychology
Work Experience
Chicago Park Grill, 11 N Michigan Avenue- Cafè/ Concessions Worker (07/10/2019- 09/04/2019)
Responsibilities:
Prepared and served a wide range of alcoholic and non-alcoholic beverages, consistently following recipes and maintaining high-quality standards.
Efficiently managed a busy bar area, ensuring timely drink orders and maintaining a clean and organized workspace.
Working in a fast-paced environment located in a popular tourist attraction with a remarkably diverse clientele, overcoming many language barriers in order to accurately take orders.
Yolk Streeterville, 355 E Ohio - Host/Server/Barista (04/20/2021- Present.)
Responsibilities:
Managing the flow of one of the most popular stores of this nation-wide chain restaurant as well as providing optimal customer experience when engaging with over 1,000 customers a week while also practicing safe food handling.
Maintained compliance with all relevant alcohol laws and regulations ensuing a safe drinking environment.
Accurately taking food and drink orders in 10-15 table sections while informing guests of specials and upselling menu items.
Training new hires on menu items, computer systems, company standards, and customer service expectations.
Food running
Expo
Certifications
Illinois Basset
Servsafe Food Handlers
Other Skills
Adaptability & Collaboration
Advanced Spanish
Multitasking & Time Management
Attention to detail and accuracy
Motivated and friendly server with 4+ years of experience providing excellent customer service in high-volume restaurants.
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