Customer Service Food
Resume:
Gregory Johnson
Olive Branch, MS *****
********@*****.***
Professional Summary
I have had experience in various leadership positions ranging from food service, customer service, call center and transportation.
Work Experience
Manager
FedEx-Memphis, TN
November 1995 to March 2025
• Closely monitored project timelines ensuring on-time delivery within budget constraints
• Mentored junior team members providing guidance on technical issues & professional development opportunities
• Evaluated existing infrastructure; recommended upgrades/enhancements aligned with business objectives
• Mentored team members on best practices for incident response, problem-solving, and customer service skills
• Collaborated with cross-functional teams to develop and implement standard operating procedures
(SOPs) for all operational processes
• Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
• Managed inventory levels to ensure optimal stock availability while minimizing carrying costs Assistant Manager
RadioShack-Memphis, TN
June 1993 to August 1995
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency Education
Bachelor of Arts in Business Management
Rust College - Holly Springs, MS
August 1988 to May 1993
Skills
• Food handling
• Restaurant management
• Disaster Recovery (10+ years)
• Incident Response
• POS
• Information Security
• Restaurant experience
• Food safety
• Security Analysis
• Cash handling
• Food service
• Leadership
• Supervising experience
• Customer service
• Management
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