Front Desk Environmental Services
Resume:
Alicia Hernandez
Philadelphia, PA *****
******************@******.***
Authorized to work in the US for any employer
Work Experience
Environmental Services
Valley Forge Casino Resort-King of Prussia, PA
July 2024 to December 2024
• Performed routine cleaning and maintenance tasks in accordance with established protocols and safety guidelines
• Utilized specialized equipment and chemicals to sanitize and disinfect various surfaces, ensuring a clean and safe environment
• Assisted in training new staff members on proper cleaning techniques, safety protocols, and company policies
• Provided support during special events by setting up meeting spaces according to specifications provided by event organizers
• Collaborated with infection control specialists to implement best practices for preventing the spread of infectious diseases
• Responded to customer inquiries or concerns regarding cleanliness or maintenance issues Activities Assistant
Rehab at Shannondell-Audubon, PA
April 2024 to June 2024
• Collaborated with team members to develop creative and engaging activity programs that catered to the interests and needs of participants
• Created detailed activity plans outlining objectives, materials needed, timelines, and expected outcomes
• Evaluated participant feedback regularly to assess program effectiveness and make necessary adjustments for improvement
• Maintained accurate records of attendance numbers, expenses incurred, revenue generated from activities/events
• Ensured compliance with health regulations during food-related events by implementing proper hygiene practices
• Organized themed parties incorporating decorations, music playlists or live entertainment suitable for different age groups or occasions
Cashier/Customer Service
The Home Depot-Philadelphia, PA
January 2023 to May 2024
1. Greet and engage with customers.
2. Ensure a speedy checkout
3. Assist in credit card applications.
4. Maintain and stock department merchandise
Housekeeping Supervisor/Front Desk
Hapmton INN-Montgomeryville, PA
July 2019 to December 2019
1. Create and modify guest reservations.
2. Answer calls in a timely fashion and direct to which department. 3. Supervise housekeeping department ensuring rooms are cleaned in a timely fashion. 4. Handle inventory of in room amenities and housekeeping supplies. Housekeeper
Hilton Home2 Suites-King of Prussia, PA
June 2018 to December 2019
1. Maintain cleanliness of guest rooms.
2. Replenish amenities to guest rooms.
3. Wash fold and sort laundry accordingly.
Front Desk/Night Auditor
Tru by Hilton-Audubon, PA
January 2019 to July 2019
1. Check in and out guests.
2. Maintain a clean work space.
3. Gather information for audit packs required for managers in morning. 4. Prepped boards for housekeeping supervisor.
5. Handle incoming calls to forward which department. 6. Create and modify reservations for guest.
Education
GED
Skills
• Phone etiquette
• Negotiation
• Microsoft Excel
• Laundry
• Front Desk (3 years)
• Data entry
• Medical terminology
• Cash register
• Administrative Experience
• Customer Service (10+ years)
• QuickBooks
• Cash Handling (5 years)
• Hospitality (8 years)
• Clerical experience
• Microsoft Word
• Microsoft Office
• Computer skills
• Supervising experience
• Infection Control Training
• Cleaning (3 years)
• Microsoft Outlook
• Auditing (Less than 1 year)
• Night audit
• Databases
• Night Audit (1 year)
• English
• Microsoft Powerpoint
• Environmental Services
• Analysis skills
• Management
• Sales
• Guest services
• Office experience
• Communication skills
• Typing
• Cashiering
• Multi-line Phone Systems (4 years)
• Medical office experience
• Time management
• Organizational skills
Certifications and Licenses
Radiology Certification
Firearms License
Driver's License
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