Logistics Manager Supply Chain

SILVIA DE LA CRUZ

** *** ****** ** • HAMDEN, CONNECTICUT 06518 • 917-***-**** • ********@*****.*** IMPORTS & LOGISTICS MANAGER GLOBAL SUPPLY CHAIN OPERATIONS Strategic and solutions-driven Imports & Logistics Manager with 15+ years of progressive experience leading global inbound logistics, customs compliance, and international transportation operations. Proven success managing container flow, negotiating freight and drayage costs, and leading cross-border teams to meet import deadlines across multiple distribution centers. Strong command of U.S. Customs regulations, FDA clearance protocols, and ISF 10+2 filings. Recognized for optimizing inbound operations and reducing costs. Adept at building high-performing teams, improving KPIs, and driving operational efficiency in fast-paced, high-volume environments.

● Global Import Logistics & Customs Compliance

● Container Tracking & Port Operations

● ISF 10+2 Filing / HTS Code Validation

● Freight Forwarder & 3PL Coordination

● Inbound KPI Reporting & Cost Optimization

● FDA/USDA Regulatory Clearance

● Drayage & Warehouse Rate Negotiation

● SAP Business One, QuickBooks, MS Excel (Advanced)

● Drayage & Warehouse Rate Negotiation

● Virtual Team Leadership & Cross-Border Communication

● Inventory Planning & Distribution Center Support

● Transportation Documentation & Risk Management

● Root Cause Analysis & Continuous Improvement

PROFESSIONAL EXPERIENCE

Imports Manager DELTA BRANDS, INC. – Tarrytown, New York July 2023 to present

• Lead all inbound logistics operations for over 100–150 ocean containers monthly, ensuring timely customs clearance, compliance with U.S. Customs and FDA regulations, and seamless delivery to distribution centers in New Jersey and Savannah, GA.

• Act as the primary liaison with 3PL providers, customs brokers, and freight forwarders, coordinating bookings, container pickups, drayage scheduling, and warehouse offloading to minimize demurrage and detention charges.

• Manage a remote operations support team in Turkey, overseeing task distribution, cross-border process alignment, and team performance via weekly leadership check-ins and process improvement sessions.

• Drive regulatory compliance, submitting and validating documents for customs entry, resolving shipment holds, and working directly with FDA inspectors to release detained products.

• Develop and deliver monthly KPI dashboards and executive presentations outlining warehouse costs, container dwell time, and freight spend optimization, contributing to data-driven decision-making at the senior level.

• Successfully led operational integration of a newly acquired Savannah warehouse, establishing SOPs, coordinating vendor transitions, and becoming the company’s sole point of contact for all inbound activity during acquisition.

• Negotiated freight and drayage contracts, securing competitive rates and reducing total inbound transportation spend in line with company targets.

Imports Specialist DELTA BRANDS, INC. - Larchmont, New York April 2017 to July 2023

• Oversaw daily import logistics for a growing product portfolio, managing all shipment documents, ensuring HTS accuracy, and maintaining 100% compliance with CBP and partner government agency requirements.

• Served as the key contact for inbound logistics during the acquisition and integration of Delta Brands & Products, facilitating a 140% increase in container volume and expanding network coverage to an additional distribution center in Chicago.

• Streamlined freight operations by identifying inefficiencies and onboarding new drayage carriers, reducing trucking costs by 14% without compromising lead time or service quality.

• Collaborated with IT and operations teams to map business processes for inbound logistics during the implementation of SAP Business One, contributing to a smoother ERP transition and improved data accuracy.

• Provided ongoing updates to the Supply Chain Lead and Sales team on inbound forecasts, port congestion trends, and expected delivery schedules to aid in demand planning and inventory readiness.

• Coordinated customs entries and proactively resolved document discrepancies to prevent shipment delays and improve on-time delivery metrics.

Imports Coordinator DELTA BRANDS, INC. - Larchmont, New York August 2008 to April 2017

• Submitted ISF 10+2 filings, reviewed BLs, and verified documents for international container shipments from Asia and Europe.

• Maintained direct communication with freight forwarders, customs brokers, and overseas factories for shipping accuracy.

• Logged container receipts and shipment details in QuickBooks and Excel, ensuring inventory accuracy.

• Coordinated warehouse scheduling and payment reconciliation, including vendor invoice approvals and petty cash tracking.

• Provided administrative support including A/R follow-up, commission calculation, and client communications. PAST EXPERIENCE

Bookkeeper/Imports Coordinator SABATINO NORTH AMERICA. - Bronx, New York March 2007 to June 2008 Administrative Assistant DELTA BRANDS, INC. – Larchmont, New York July 2004 to August 2007 Customer Service Representative S&S INDUSTRIES, INC. – Long Island City, New York August 2001 to June 2004 Office Assistant S&S INDUSTRIES, INC. – Long Island City, New York October 1997 to August 2001 EDUCATION

Herbert Lehman College - Business Administration: Computer Applications (B.B.A), specialization in Marketing, Human Resources (2009) La Guardia Community College - Business Management: Int’l Business (AAS) (2001) Certificates: IATA Hazardous Goods & Management Skills for New Managers. Training of Section 301 (additional customs duties from China) and the applicable exclusions under Chapter 99. REFERENCES AVAILABLE UPON REQUEST.

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