Customer Service Business Operations

407-***-**** - **************@*****.***

*** *********** **. ********* *******, FL

ALEXANDER

DONOSO

SUMMARY

I am a skilled and adaptable professional with extensive experience in executive level administration, business leadership and operational management. I possess strong leadership skills and take responsibility for business operations by providing executive support and leading teams. I am a dependable and detail-oriented individual with the ability to effectively manage multiple tasks and priorities. My diverse experience includes office management, accounting, invoicing, inventory, dispatching, database, vendor negotiations, and contract management. I am known for my exceptional customer service and teamwork skills. I am a diligent worker who is always willing to take on any challenge.

ACTIVITIES AND INTERESTS

• Soccer

• Music

• Fully Bilingual

• Travel

• Latino Food

• Technology

WORK EXPERIENCENEMT

Transportation Dispatcher

DDJ TRANSPORTATION LLC Orlando, FL 02/2025 - Present Schedules drivers for pick-up and delivery; selects the most efficient routes for each driver. Oversee vehicle availability and assign drivers and ensure accuracy. Communicates route changes as necessary. Maintains contact with drivers; receives and dispatches response. Coordinates trips in Route genie and make real-time adjustments in the system. Reports all accidents to Risk & Safety Officer with immediacy.

Spanish Analytic Linguist

METLANG - DEA Orlando, FL 03/2022 - Present

Responsible for monitoring, transcribing, translating, interpreting, and analyzing source material assisting law enforcement. Listen or read foreign language communications and type summaries into English. Examine methodically and in detail the constitution of information for purposes of explanation or interpretation.

VANGUARD INSPECTION SERVICES

FEMA Disaster Home Inspector Orlando, FL 08/2005 - 11/2024 Verify ownership and occupancy of damaged homes. Record damages of the interior and exterior of damaged dwellings. Select viewed damages from a list of disaster related losses. Schedule and organize your own appointments.

MATRIX MEDICAL NETWORK

Logistic & Clinical Support Coordinator Orlando, FL 03/2021 - 11/2024 Responsible for overseeing and supporting all nurses and their activities in the field. This includes managing and rotating schedules, organizing nursing visits, and developing strategies to optimize procedures. This position requires excellent communication and problem-solving skills to ensure efficient and effective coordination of nursing activities.

Spanish interpreter for the company and working for the state of Florida at the vaccination sites.

ORLANDO CLEANERS

Transportation & Logistic Route Director Orlando, FL

05/2014 – 03/2021

Provide oversight and support to team members for organizing, analyzing, evaluating, measuring, and reporting FCC activities. Organize and manage the logistics, warehouse, and scheduling work of the team. Oversee and monitor the order cycle's track and trace process. Keep records of all audits, maintenance, and inspections for the company's vehicles, equipment, parts, and fuel, as well as new vehicle purchases. Supervise, monitor, and train all personnel, including customer service and all route clients from hotels, commercial stores, and personal customers. Manage all customer complaints related to routes.

LICEO BOSTON SCHOOL

Transportation & Logistic Coordinator Bogota, Colombia 01/2010 – 05/2014

Responsible for overseeing transportation and the safety of 800 students. Continuous evaluation and monitoring of fleet operations to identify areas of improvement and increase operational efficiency.

Monitor slow-moving or unmoved inventory items with drivers and planners to determine necessary actions or disposition required in case of consequence call-ins. Assist in gathering and reporting data associated with monthly accrual information. Participate in all budgets and forecast activities related to Fleet Operations.

CASA DE PINOS EVENTS Y RECEPTIONS

Manager / Administrator Bogota, Colombia

01/2008 – 12/2012

In charge of all the receptions and events operations, including wedding communions, social events, summer camps, quinces, etc. Responsibilities include Purchasing, Preparation, Financial Planning, Catering.

SEA WORLD

Supervisor Admissions Orlando, FL

01/2007 – 12/2007

Operating Resort Services, Human Resources, Guest Arrival Front Gate and responsible for all tickets admissions staff, Skidata Turnstiles, MPR Registers, Will Call, Discovery Cove Reservations, as well as cash handling and administrative data entry work. Oversaw training, audits and daily performance of 25+ staff members. IT internship: Implemented fingerprint scans in all ticketing turnstiles for all Anheuser-Bush Parks.

DISCOVERY COVE

Operation Supervisor Orlando, FL

12/2001 – 12/2006

Responsible for all Water Safety staff, training, operational procedures, and office duties, including Kronos, Payroll, and others DC/SW programs. Assuring World-Class Customer Service and Guest Arrival Experience. Performing rescues and giving first aid and CPR Training to all staff. Opening and closing as a general manager.

Plant Maintenance Engineer for one year.

KEY SKILLS

• Scheduler and Dispatcher

• Spanish Interpreter

• Supervision and Training

• Friendly, courteous, & service oriented

• Poised under pressure

• Staff training & coaching

• Recruiting & hiring talent

• Performance improvements

• Safety Operational Inspections

• Strong organizational skills

• Staff development and supervision

EDUCATION & TRAINING

Piloto University Bogota,

Colombia 1998

Business Administration and Master in Spanish - Minor

Grammatical course to apply in the medical books.

Taller Cinco University

Bogota, Colombia 1991

Graphic Designer - Minor in Photography and Video

Development and improvement design.

CERT. & CONT. EDUCATION

BEC IT Intern - St. Louis, Missouri Skidata Turnstiles and Biometrics installations and training

Anheuser-Busch Courses

Record keeping and Data Entry, World Class Customer Service, Public Speaking Skills, how to deal with an angry customer, how to deal with an Emergency situation,

Marketing and Advertisement. MS workshops, how to manage your staff without micromanaging.

FEMA Home Inspector and training – Hurricane Katrina,

Charlie, Sandy, Helene and Milton.

2003 Valencia College Grammatical English Course

Conversational and Private

ESOL Instructor. 1996 - 1999 ELS Institute

Professional English-speaking skills.

Lifeguard Instructor and Certifications - Red Cross First Aid & CPR.

Contact this candidate