Product Manager Systems Administrator

Dhruvika Wilson Patel

682-***-**** ️ ***********@*****.*** linkedin.com/in/dhruvika-patel03/

Professional Summary

Detail-oriented Business Systems Administrator with a BBA in Management and hands-on experience in Salesforce, agile project lifecycles, and cross-functional collaboration. Skilled in process optimization, data analysis, and digital operations. Certified in Salesforce Essentials with ongoing training in Product Manager. Adept at using tech tools to streamline workflows and enhance productivity.

Skills

Salesforce Essentials, Microsoft Office Suite (Excel, Visio, PowerPoint, Word), JIRA, Agile, Waterfall (FRD, BRD), Data Collection, Canva, Adobe

Communication, Team Collaboration, Project Management, Sales Support, Customer Service, Human Resources, Problem Solving

Education

Bachelor of Business Administration in Management

Texas Wesleyan University, Fort Worth, Texas, USA

Certifications & Training

Salesforce Essential Training (LinkedIn Learning) – Completed

Becoming a Product Manager (LinkedIn Learning) – In Progress

Professional Experience

Content Analyst – Google via VACO

Remote, Michigan Feb 2023 – May 2024

Reviewed and ensured quality control of content for Google Ads; improved compliance by 15%.

Collaborated on ad-hoc projects including video QA and thumbnail optimization.

Implemented trend analyses and workflow enhancements to streamline operations.

Support Specialist I – CLEAResult

Remote, Michigan Jan 2022 – Aug 2022

Resolved customer issues via multiple channels with a 95% resolution rate.

Maintained accurate CRM records and introduced workflow improvements.

Promoted energy assistance programs through targeted outbound calls.

Sales Associate – Gold Corner

Fort Worth, TX Dec 2020 – Jul 2021

Managed customer accounts and processed financial transactions.

Handled customer service across phone, email, and in-person interactions.

Performed inventory and vendor coordination for merchandise tracking.

Marketing Intern – Boost Mobile

Fort Worth, TX Apr 2017 – Sep 2019

Executed marketing campaigns, budgeting, and digital calendar planning.

Supported event promotions and branding activities.

Developed basic content and video editing using Adobe tools.

Academic Projects

Product Development & Marketing – Texas Wesleyan University

Developed and presented a prototype with user-based feature customization.

Conducted requirement gathering and market strategy planning.

Used Microsoft Visio and SWOT analysis in final project evaluation.

SWOT Analysis of Brand 'Y' – Texas Wesleyan University

Organizational Prescription Plan – Texas Wesleyan University

Proposed training programs based on employee feedback for organizational improvement.

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