Case Manager Administrative Assistant

Gail Reel

*** **** ***** ****** *** #*D

Bronx, New York 10451

Home 718-***-****

Cell 917-***-****

********@*******.***

SUMMARY OF QUALIFICATIONS

• Successful Administrative Assistant/Case Manager working closely with non-profit

Organizations.

• Ability to work independently, handle simultaneous projects and meet deadlines.

• Great communication, organization, and problem-solving skills

EXPERIENCE

2009-2011 Volunteers of America Bronx, NY

Case Manager/Recreation Specialist

• Assisted clients with creating resumes to obtain permanent employment

• Outreached with outside organizations, Work Force 1, Strive, Department of Homeless

Services and Administration for children Services.

• Enter new admissions, resource scoring sheet and progress notes into AWARDS data base

system.

• Assisted and escorted clients to obtained, SSI/SSD and welfare benefits.

• Planned in house activities and outside trips for clients.

• Transported clients to various appointments and recreation trips.

• Completed monthly reports to meet funder requirements.

• Implemented and maintained clients recreation charts for internal and external audits.

• Conducted monthly tenants meetings to address client’s needs.

2007-2009 AHRC of New York City New York, NY

Direct Care Counselor

• Maintained a caseload of ten to sixteen clients in community base setting.

• Assisted all adult program participants in obtaining productive treatment and services to

meet their needs.

• Ensured the health and safety of patients and staff in emergency situations.

• Transported clients to and from medical and recreation trips.

• Participated in games and recreational programs with individuals.

• Coach and encourage individuals to develop daily living skills; and provided a clean safe,

and comfortable environment.

• Assisted individuals with preparing meals.

1999-2006 LaGuardia Community College Long Island City, NY

Administrative Assistant

• Greeted and assist new clients; with appropriate documents for orientation

• Delivered and secured documents to the Director for Assessment

• Assisted Case Manager’s with orientation workshop

• Accessed client’s information for NYC Gov. & NYC Way Database and Work Force 1.

• Liaison for Employment Services and Placement Center, outreach to customer for

upcoming appointments.

• Assisted clients with preparing resumes, cover letter, arranged appointments for

appropriate clothing with Dress for Success

• Timekeeper for Welfare back to work assignment.

• Prepared and entered documents for the Adult continuing Education Department.

EDUCATION

1999 LaGuardia Community College Longs Island City, NY

2010 Bronx Community College Bronx, NY

SKILLS MS WORD/EXCEL, AWARDS DATABASE, XERO COPY MACHINE

AND EXECELLENT CUSTOMER SERVICE SKILLS

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REFERENCES FURNISHED UPON REQUEST

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