Customer Service Representative
Resume:
Clarence Austin
Experienced hard worker looking for career
Jacksonville, FL 32244
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Global Payments-Atlanta, GA
April 2023 to Present
Received incoming phone calls from customers of TD Bank, Navy Federal, Truist, Regions and Key Bank to help them redeem their reward points by direct deposit, gift cards or statement credits that will go towards their credit card bills. Also generated care tickets for customers that didn't receive their direct deposits, gift cards or statement credits after 7-15 business days. Inside Sales Representative/Customer Service
Response Mine Interactive/ AHS-Atlanta, GA
May 2020 to March 2023
Take inbound calls from customers that are inquiring or maybe interested in getting a home warranty
(American Home Shield). I explain the benefits & features of American Home Shield & how having a home warranty will give that customer a peace of mind in case either their systems or appliances breaks down to normal wear and tear.
Member Service Representative
Revolos-Atlanta, GA
August 2019 to May 2020
Answered questions from members regarding their extended warranties such as claim reviews, contract renewals & expiration dates. Walked customers through the process of finding a repair facility in their area that would honor their warranty and service their vehicle. Enrollment Specialist
Equity Staffing Group/ Optum-Atlanta, GA
March 2017 to July 2019
Equity Staffing/ United Healthcare/ Optum Marietta, Ga Industry: Customer Svc Rep/ Enrollment Specialist
Received inbound calls from UHC/OPTUM members & Providers requesting insurance benefits & eligibility, mental & behavior health authorizations, clinical sessions & facility intake. Handled different facets of either Public Sector, Employer or Health Plan insurance members. Also conducted IBS/ HRA assessments with Va Premier members & submit completed assessments into Vital & Apollo systems.
IT Network Technician
Apto Solutions/ Adecco Inc-Atlanta, GA
September 2016 to March 2017
Industry: Warehouse/ IT/ Net wipe Tech
Cleared current/ recent data from all laptops, desktops, chromebooks & cell phones. Did maintenance
(refurbished) all brands of cell phones, laptops & desktops that were riddled with multiple viruses, Bios lock, damaged screens, computrace & minor hardware damage. Customer Service Representative
Acro Svc Corp/ PDS Tech/ Honeywell Inc-Atlanta, GA September 2013 to August 2016
Received inbound calls from BGE (Baltimore Gas & Electric) customers to enroll them in the peak rewards program which consist of the electric water heaters & their air conditioners. It was a program which, once enrolled in program, will make them eligible for bill credits on their BGE bill. We would schedule appointments for our technicians to install water heater switches and Peak Rewards thermostats in their homes. We were in charge of troubleshooting customers BGE Peak Rewards thermostats & if our troubleshooting process didn't resolve the issue, we would schedule service appointments for our technicians to service or replace damaged thermostats. Customer Service/ IT Tech Rep
Wipro Inc-Atlanta, GA
November 2012 to September 2013
Take inbound calls from Verizon business customers and assist them with any computer software and hardware issues that would prevent them from accessing their internet. Troubleshoot, run maintenance/line test, power cycle Verizon modems and routers and reset passwords for businesses to help them retain internet and email access on their computers. Also educate customers about Verizon products and services.
Trained to operate Verizon tools: Outlook, ICAD, SSP360, AIMS, CoFee, VDI Express, Whiteboard, VSC and also on Siebel Systems, DNS(IP Addresses).
Upsold Verizon products like westell 6100, 7500, Interaction 784WNV modems and routers. Security Guard
Southside Medical Center-Atlanta, GA
July 2011 to October 2012
Security Guard
Patrolled & make sure areas around facility is secure. Make sure customers, clients & patients are following all of Southside's policies, rules & procedures. Assist patients/ customers with location of dentists, doctors, restrooms & HR Depts. Also report any & all suspicious activities to supervisor or local authorities.
Customer Service Rep/ Inside Sales Rep
Spherion/ Bellsouth/ AT&T Inc-Atlanta, GA
January 2006 to June 2011
Atlanta, Georgia
Industry: Telecommunications Services / Internet, Print & Advertising Customer Service Rep/ Inside Sales Rep
-Responsible for the sale of AT&T/Bellsouth products in order to help benefit companies and their phone services. Used my strong selling skills to find out the needs of the prospects by listening to their concerns and providing information and recommendations. In charge of contacting existing customers and offering them products which would help them through account analysis. Customer Service/Inside Sales Representative
MCI-Alpharetta, GA
August 2001 to December 2005
Established B2B and B2C processes and procedures to ensure successful sales to our customers in the area of long distance services. Demonstrated ability to persuade and influence customers that our services provided them with lower rates than that of their current carrier. Education
Associates Degree in Music & Video Business
Art Institute of Fort Lauderdale
August 1992 to June 1994
Skills
• Computer Networking
• English
• Medicare
• Customer service
• Communication skills
• Microsoft Word
• Medical terminology
• Medicaid
• Phone etiquette
• Inside sales
• Telecommunication
• Computer networking
• Organizational skills
• Computer skills
• CRM software
• B2B Sales
• Microsoft Excel
• Sales
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