Customer Care Service

TANIKA SPARKS

*************@*****.*** 386-***-**** Homer, LA 71040

Summary

Hardworking and reliable with strong ability. Highly organized, proactive and punctual with a team-oriented mentality.

Skills

• Procedure Support

• Animal Restraint

• Animal Safety

• Gowning and Gloving Procedures

• Pre-Anesthetic Preparation

●• Urgent Care

Customer service and emotional support

●• Cleaning and Sanitizing

●• Client Education

●• Diagnostic Testing

●Post-Surgical Monitoring

●• Patient Recordkeeping

Experiance:

Mountain Emergency Animal Center Blue Ridge, GA Triaged lobby and Customer care : Customer Care Rep

06/2024-03/2025

Volusia County AnimalHospital Daytona Beach, Addressed healthcare needs of animals needing emergency services by coordinating with veterinarians and

following orders.

Veterinary Assistant

09/2012-12/2015

Driftwood Animal Hospital Daytona Beach, Addressed healthcare needs of animals by coordinating with veterinarians and FL.

following orders.

Veterinary Assistant

06/2007-12/2023

Work Smart md Hilly Hill, FL Data Entry

01/2004 - 03/2006

• Gathered specimens such as urine, blood and fecal samples for laboratory analysis.

• Ordered medication refills when needed.

• Monitored post-surgical pet care and administered medication under vet direction.

• Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.

Cleaned and maintained kennels, holding areas and surgical rooms.

• Administered vaccinations, medications and treatments as prescribed by the veterinarian.

• Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.

• Delivered emergency first aid to sick or injured animals.

• Sterilized and maintained veterinary care instruments and equipment.

• Completed enemas, catheterizations and intravenous feedings.

• Operated radiographic and ultrasound equipment.

• Restocked and sanitized exam rooms for ample supplies and disease control.

Offered every owner exceptional customer service and support as well as top-

notch care to each animal.

• Attended regular continuing education courses related to veterinary medicine.

• Helped veterinarians with neutering, tooth removal and casting broken bones.

• Maintained accurate medical records of all patients.

• Trained new veterinary staff on office procedures and requirements.

• Answered phone inquiries from clients regarding appointment scheduling, services offered.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Processed confidential client information with discretion and accuracy.

• Reviewed existing databases for outdated or inaccurate information and corrected as necessary.

• Performed data entry of customer orders into database system, ensuring accuracy and timeliness.

• Created spreadsheets for tracking purposes using Microsoft Excel.

• Responded to daily inquiries and requests within mandated timeframe to meet deadlines.

• Translated written documentation and notes into emails and other types of

correspondence.

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