Project Management Construction

James Shannon

***** * ******* ** ****** OK *****, 918-***-****, **********@*****.***

EDUCATION

Oklahoma State University – Online Certificate Program

Project Management and Jira Software Essentials Current

Washington University - St. Louis, MO

Masters Information Management Dec, 2011

Oklahoma State University - Stillwater, OK

BS Electronics Engineering May, 1995

PROFESSIONAL EXPERIENCE

POSITIVE EQUITY– Lake Ozark, MO Feb 2016 – Current

Owner, President

Started a new business at Lake of the Ozarks specializing in residential construction, vacation property management, ownership and management of long-term rentals, and hands -on property rehabs. Responsibilities include: Project Management, Finances/Budgeting, Subcontractor Management, House Design, Vendor Relationships/Management, and Client relationships.

CHARTER COMMUNICATIONS – St. Louis, MO Dec, 2014 – May 2017

Senior Director, IT

Responsible for the development and support of Enterprise Web Services, including application architecture, software development, project management and application support. Managed a staff of 55+ resources consisting of full time employees, onsite contractors, and offshore developers. $17+ million combined budget (CAPEX/OPEX).

●Implemented a new development framework that consisted of moving from Oracle SOA suite to a JAVA/Tomcat platform. Benefits included reduced down time, lower contractor rates for developer resources, reduced operating costs (2+ million yearly), and quicker time to market.

●Work with business partners to identify opportunities for improving customer experience while reducing administrative/support costs. Architected and developed a self-install equipment process where customers could choose to install voice, high speed data, and video devices without the assistance of an onsite technician. This resulted in $100 savings for each install with thousands of installs occurring every week.

●Derived and implemented process and policy improvements in areas such as change management, standard operating procedures, deployment automation, code reviews, release management, architecture design/reviews, monitoring, and operational support.

NUMOTION – (Formerly United Seating & Mobility) Hazelwood, MO July, 2012 – June, 2014

Vice President, Information Technology

Responsible for Enterprise IT services, including application design/development, networking, telecom, systems, storage, backups, email, Citrix, SharePoint, disaster recovery, application support, service desk, catalog services, database architecture/support, and document imaging. Built a solid foundation to support rapid growth through acquisitions and mergers. Staff of 48 and $10+ million combined budget (CAPEX/OPEX).

●Led IT integration initiatives for merger of two organizations combining for over $450 million in annual revenue, 130 offices, and over 2400 employees. Implemented ITIL focused approach for incident, problem, change, and release management. Consolidated disparate data center offerings into a single colocation facility, defined/implemented security standards, and consolidated multiple application tool sets into standardized enterprise solutions. Provided annual savings of over $1 million, reduced production downtime by over 70%, and improved quality through standard operating procedures.

●Implemented an Agile development methodology. Focused on controlled development process, frequent releases, and prioritized tasks adding the most value. Developed a custom web portal used by the sales team to improve efficiencies and reduce order delivery times. Reduced development spend by more than 50%, decreased unplanned application service outages by over 90%, cut vendor outsourcing spend by $450,000 annually, and improved operational efficiencies.

●Implemented Enterprise Service Desk offering. Included creating self-service web portal for customers to submit service requests, defined service level agreements for turnaround time, and executive dashboard for

measuring Service Desk productivity. Reduced Service Desk staff by 33%, customer wait time of 60%, reduced number of breached SLA’s by 50%, and improved customer satisfaction ratings by more than 30%.

●Guided data warehouse implementation and BI integration project. Included analysis of data elements required to produce needed reports, standardization of infrastructure / application components, development of process to extract / load data from multiple sources, and creation of business critical reports. Developed a standard method for branches to track productivity, sales, and order metrics, while decreasing time from order to delivery of product by 25%.

●Rebuilt IT department from the ground up. Hired and reallocated resources, created IT job descriptions, standardized pay scales, developed annual review process, defined career paths / training opportunities, created / implemented defined operating procedures, and crafted job roles ensuring segregation of duties. Focused on the people aspect of building a team, creating a knowledge base capable of supporting growth demands of business and reduced yearly consulting spend by $500,000.

CENTENE CORPORATION – St. Louis, MO June, 2004 – May, 2012

IT Director, Web Services (June 2011 – May 2012)

Responsible for extranet and intranet web development. Included design and development of secure outward facing websites for Medicaid members, medical providers, and behavioral providers. Internal facing web design and development for the company’s intranet site using Microsoft SharePoint. Also, responsible for a newly established phone program targeting at-risk Medicaid members. Staff of 30 and combined budget exceeding 6 million.

●Analyzed, chose, and implemented new web infrastructure saving $270,000 annually in maintenance support costs. Migrated from IBM Websphere to JBOSS platform, implemented process improvements, and defined new development standards. Produced 75% reduction in time to rollout new web functionality.

●Implemented metrics for measuring / analyzing web usage and targeting development focal areas. Collected, compiled, and analyzed historical web transactions. Developed executive dashboards and implemented action plans to increase web usage versus use of more expensive transaction channels. Reduced 2012 goals and objectives for member / provider relations and health plan business partners.

●Implemented new member website, targeted towards Medicaid members. Integrated with CRM application, Provider directory services, and Enterprise Data Warehouse. Delivered new functionality for members, automated processing of transactions, created self-service capabilities, and reduced call volumes for call center agents. Automating transactions and integrating enterprise applications produced savings of over five dollars per transaction. Estimated annual savings potential of $720,000+.

IT Director, Operations (Aug 2009 – June 2011)

Responsible for infrastructure support, application support, web administration, storage/backup, event monitoring, messaging, and Operations. Included support for Citrix, Wintel, UNIX, and SAN systems. Oversight and management of IS Operations, Delivery Assurance teams, application administration for SharePoint, Websphere, and Tibco. Also, responsible for management of twelve remote IT locations, disaster recovery planning / testing, and establishing objectives / goals for Infrastructure and Operations departments. Staff of 38 and budget exceeding $8 million. Led IS Operations project to automate manual processes. Created business process flows for current operations, analyzed processes, generated equitable alternatives, developed staff performance metrics, and implemented change. Reduced over 150 man hours per month and allowed transition from a 24x5 support model to a 24x7 model without adding staff.

Manager, System Services (Aug 2005 – Aug 2009)

Responsible for system administration activities in following areas: Wintel, UNIX, SAN, and Desktop Implementation. Included daily support and enhancement of 1000+ Wintel servers, 115 Linux servers, 42 HP-UX servers, and over 3500 desktop systems. Also, responsible for management of twelve remote IT locations. Staff of 22.

Centene Corporation – St. Louis, MO 2004-2005

Lead Systems Administrator

SELF EMPLOYED – Grand Prairie, TX 2003-2004

Consultant

RADIO SHACK CORP – Ft. Worth, TX 2000-2003

Senior Systems Programmer

COMPUTER SCIENCES CORP – Ft. Worth, TX 1998 - 2000

UNIX Administrator

FSI INTERNATIONAL – Allen, TX 1995 - 1998

Technical Support Specialist

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