Supervisor Field Services

SHADID D. WHITE

*** **** **; New Bern, NC

Mobile: 252-***-****

Email: ************@*****.***

SUMMARY of PROFESSIONAL QUALIFICATIONS

*Diligent, dependable retired veteran with over 24 years of military experience in the field of

Human Resources, clinical management, and personnel/labor management.

*Five years as a Broadband Technician

*Five years as a Field Supervisor

*Possess strong commitment, vision, and leadership abilities.

*Analytical and versatile; poised, competent, and highly reliable.

*Possess excellent verbal and written communication skills.

*Strong problem-solving abilities.

*Able to set and achieve goals and work well under pressure; proven ability to align the organization’s

mission and vision with business strategies.

EDUCATION: -Frankford High School; Philadelphia, PA; graduated Jun 1988

-Coastline Community College; Fountain Valley, CA, United States

18 credits earned.

PROFESSIONAL EXPERIENCE:

OPTIMUM SUPERVISOR

Supervisor: Managed operational activities, which included, but were not limited to, overseeing and regulating policies and employees’ performances to identify improvements. Presented spreadsheets to Senior staff on detailed reporting data, obtained monthly attestations, and prepared respective monthly and quarterly reports.

Responsible for maintaining key success metrics and identifying areas of improvement for individual technicians' scorecards. I communicated goals and ensured understanding of expectations through coaching and training. Managed the technician’s performance by conducting daily reviews of various reporting metrics and developed plans of action for under-performing technicians, administered corrective action, and discussed all pertinent performance that was impactful.

Developed cost-saving initiatives and new safety initiatives to reduce incident frequency and severity, including accident investigations, report compliance, and safety audits.

Liaise with vendors, the community, and internal departments to ensure all issues and complaints are resolved promptly.

Supervised and managed performance, attendance, behavioral, and training requirements for my team.

Responsible for hiring new field technicians. Conducted training for residential and business installation for coax and fiber, proper safety techniques while handling ladders, proper driving procedures, as well as teaching policies and best practice procedures in the field.

Created motivational team incentives to drive performance.

Initiated and/or responded to inquiries, discussed problem details, and confirmed resolutions directly with customers.

UNITED STATES NAVY:

As a United States Navy Chief Hospital Corpsman, simultaneously served in an active role as the Command’s Human Resource Officer and Directorate Leading Chief Petty Officer in the Directorate of Surgical Services, as well as the Directorate of Dental Services at Naval Hospital, Camp Lejeune, with 308 personnel under his charge that provided support to more than 2,800 military and civilian staff.

Directly responsible for pay, transfers, overseas screening, awards, evaluations, off-duty education programs, evaluations/appraisals, etc., as it relates to Office of Personnel Management and Department of Labor standards.

Provided strict oversight of the daily operations and management of 13 Surgical Clinics and a Dental Clinic; supervised internal manpower management and staff competencies. Effectively supervised assigned duties, monitored, and evaluated their work for accuracy and completion.

Effectively implemented new policies and directives, as well as evaluated new strategies and systems; collaborated with the Healthcare Business Office to determine staff shortages of contracted employment, which measured staffing needs; gathered/analyzed data, thereby utilizing it to plan and limit gaps in employment.

Maintained oversight of the Directorate for Surgical Services’ business affairs and public relations; liaison with all levels of the medical staff while considering the demands of acceptable manning levels.

Assisted the Commanding Officer, Naval Hospital, with determining long and short-range requirements for resources, such as manpower, equipment, facilities, and staff support to meet the Hospital’s staffing requirements.

Assisted the directors in enforcing Equal Opportunities’ policies, procedures, and standards. Generated and established directorate manpower strategic planning, including short-term and long-term plans.

As an Order Writer for the Bureau of Medicine and Surgery, directly responsible for all direct Officer Accessions into the military and organized placement transfer orders for over 1,700 Officers.

OTHER:

United States Navy – June 1988 to June 2012 (24 years of Honorable Service).

Typing: 40 wpm; proficient in office machinery. PC operator to include Windows XP/2007; Microsoft Office (Word, Excel, Access, PowerPoint).

Contact this candidate