Customer Service Representative

BESSIE B STRICKLAND

**** ***** ***** ** #*** ATLANTA, GEORGIA 30354 EMAIL: ***************@*****.***

404-***-**** (CELL) 561-312-96

SEEKING A POSITION THAT WILL TAKE FULL ADVANTAGE OF MY INTERPERSONAL SKILLS, AS WELL AS OFFER ME THE OPPORTUNITY FOR INCREASING LEVELS OF RESPONSIBILITY

EXPERIENCE

12/26/23 TO PRESENT ANLS ATLANTA, GEORGIA

CUSTOMER SERVICE REPRESENTATIVE @ HARTSFIELD-JACKSON INTERNATIONAL AIRPORT

GREET ARRIVING INTERNATIONAL PASSENGERS AND DIRECT THEM TO CUSTOM FOR PROCESSING

DIRECT PASSENGERS TO PICK UP THEIR BAGS FOR CONNECTION FLIGHTS

ANSWER ALL TRAVEL QUESTIONS

8/12/2021 TO 12/21/23 ALL(N) 1 SECURITY SERVICES ATLANTA, GEORGIA

CUSTOMER XPERIENCE REPRESENTATIVE @ HARTSFIELD-JACKSON INTERNATIONAL AIRPORT

GREET PASSENGERS AND DIRECT THEM TO BE PROCESS BY TSA AGENTS

DIRECT PASSENGERS TRANSFERRING TO ANOTHER FLIGHT ON A DIFFERENCE CONCOURSE

GIVING DIRECTIONS, LOOKING UP FLIGHT GATES, BAGGAGE CLAIM LOCATION AND OTHER AIRPORT

SERVICES

4/18/2018 TO 8/12/ 2021 AETC, Inc East Point, Georgia

CUSTOMER SERVICE REPRESENTATIVE @ Hartsfield-Jackson Atlanta International Airport

Responsible for assisting passengers for a smooth arrival and leaving the airport on the Domestic terminal also

Redirect them during construction - Guest Service Agent-ATLNEXT

Greet passengers entering or returning to the United States on the International Concourse

Answer questions and help them thru the line to see a Custody and Border Officer for entry in the United States

1/2/2003 TO 3/31/2016

Palm Beach Atlantic University West Palm Beach, Florida

PURCHASING CARD ADMINISTRATOR/ PETTY CASH CLERK

• Import and verification of University data within the purchase credit card system

• Setting up new credit card holders in the purchasing card system

• Create new vendors in database software for Accounts Payable – Backup for Petty Cash

Achievement

Workable File System for Purchasing Card Statements

10/1/2002 TO 1/2/2003

Palm Beach Atlantic University West Palm Beach, Florida

ACCOUNTS PAYABLE CLERK

• Enter all invoices for vendors and reimbursement for staff members for payment

• Process check run twice a week and mail out checks – Print Student refunds once a week or as needed

• Issue petty cash reimbursement and balance draw weekly

Achievement

Set up Petty Cash Procedures

BESSIE B STRICKLAND Page 2

5/8/2000 TO 8/1/2002

Bethesda Memorial Hospital Boynton Beach, Florida

ACCOUNTS PAYABLE CLERK

• Match all packing slips, invoices with Purchase Orders

• Enter all invoices that due for payment in the accounting system

• Make sure addresses match with invoices, pull report for verification for check run

Achievement

Paying all assigned vendor within 30 days and Keeping all miscellaneous files purged

EDUCATION

1983 AND 1998

1960

CERTIFICATE AND DIPOLMA Advanced Career Training

Clayton State College

Roosevelt High School Atlanta, Georgia

Atlanta, Georgia

West Palm Beach, Florida

RECOGNITION

• A Super Service Award for Tripling sales, A letter of Recognition for Good Customer Service

REFERENCES

References are available on request.

Contact this candidate