Customer Service Talent Acquisition

KE’ANTAE PARRIS

Houston, TX ***** 662-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Accomplished and driven Customer Service Professional and Administrative Specialist with over 15 years of leadership experience in talent recruitment, client engagement, and leadership development. Analytical and creative problem-solver with exceptional organizational skills and an ability to effectively prioritize competing demands. A relationship-focused leader with excellent written, verbal, and interpersonal communication skills. Self-motivated and capable of working remotely from a home-office environment. CORE COMPETENCIES

Customer Relations Project Management Process Improvement Conflict Resolution Data Entry & Analysis Talent Acquisition Benefits Administration Relationship Development Strategic Planning Policy Implementation Team Leadership Microsoft Office Suite Word Excel Outlook PowerPoint Windows CRM Software EMR & EHR Systems ATS HRIS PROFESSIONAL EXPERIENCE

Recruiting Specialist Jul 2022 -April 2023

(Remote) Accenture Virtual

· Manage stakeholder engagement, fostering strong relationships and providing frequent updates on recruiting efforts

· Partner with Human Resources and Business Development experts to understand long and short-term talent objectives

· Track and monitor in-demand shifts to make appropriate adjustments to the talent pipeline to meet staffing needs

· Focus on data integrity to ensure accurate reporting of hiring forecasts and compliance with data protection legislation

· Deliver final offers to candidates, serving as the primary point of contact throughout the offer and onboarding process Remote Customer Service Representative Sept 2021 - Jul 2022 Concentrix Virtual

· Fielded high volumes of multi-lined phone calls in a fast-paced, high-pressure, deadline-driven environment

· Investigated client conflicts, identified root cause of concerns, and implemented corrective actions to solve complex issues

· Cultivated relationships and built rapport with clients to generate long-term loyalty and increases client retention

· Navigated multiple calendaring systems and call-tracking databases to manage customer accounts and document conversations

· Mastered medical terminology to investigate inquiries related to eligibility, claims, authorizations, and provider status

· Educated clients on authorization processing, claim procedures, company policies, and regulatory affairs

· Implemented systems to effectively follow up with clients, document conversations, and close files Virtual Travel Agent June 2019 - Aug 2021

Inteletravel Virtual

· Obtained certifications for Marriott and Disney properties to best serve high-end, VIP clients

· Focused on professional development; took multiple trainings daily within proprietary company portals and systems

· Increased revenue by utilizing persuasive and consultative selling techniques to upsell packages and add-on services

· Managed client account profiles and payment information for improved efficiency and booking accuracy

· Designed travel arrangements for large groups, couples, executives, and high-touch clients requiring 24/7 service Material Handler Mar 2013 - June 2021

Baxter Healthcare Cleveland, MS

· Managed 100 employees across compensation, benefits, wellness and safety, HRIS, payroll, and data departments

· Led team to achieve the “Best Place to Work” award, earning recognition and financial compensation from upper management

· Identified and solved complex recruitment problems impacting employer short- and long-term success

· Oversaw onboarding processes including background checks (HireRight), benefits enrollment, and I-9 verification

· Trained and mentored new staff on company policies, procedures, and best practices

· Coordinated Human Resources to ensure compliance with equal opportunity employment (EEO), E-Verify, Office of Federal Contract Compliance Programs (OFCCP), and affirmative action

· Lead the practices and objectives that provided an employee-focused, high-performance workplace that stressed empowerment

· Recognized and safeguarded confidential information and employee files to maintain employee confidence Insurance Agent Aug 2018 - July 2020

PHP Mound Bayou, MS

· Implemented customized marketing strategies to successfully promote life insurance and mutual funds to new and existing customers, increasing profit margins and business growth

· Evaluated customer or business needs and financial status to propose tailored protection plans that meet their criteria

· Collaborated with clients to deliver risk management strategies that fit their risk profiles

· Maintained bookkeeping systems, databases, and records, reporting the progress of monthly/quarterly initiatives to stakeholders

· Consistently achieved and exceeded client acquisition and revenue growth targets Administrative Assistant Feb 2007 – Nov 2009

Genesis Hospice Care Cleveland, MS

· Managed executive calendars to schedule meetings, conference calls, and special events; scheduled and coordinated meetings, conferences, and appointments

· Maintained office supply inventory and equipment and worked with vendors to achieve competitive pricing

· Controlled building access by supplying key cards to employees and visitors

· Organized physical files, digitized records, and document management systems for easy retrieval by authorized team members

· Streamlined company operations by efficiently documenting data, updating account records, and corresponding with colleagues

· Verified data when processing incoming and outgoing checks and wire transfers, increasing accuracy and minimizing errors EDUCATION

High School Diploma 2007

John F. Kennedy Memorial High School Mound Bayou, MS Page 2

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